Director of Operations

2 weeks ago

Cleveland, United States Hyatt Place Full time

DescriptionConcord Hospitality is seeking an Director of Operations (PM) to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive.Key Responsibilities: Lead and support department heads to ensure operational goals are met and aligned with brand standards Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively Review guest feedback and implement action plans to continually improve satisfaction scores Respond to guest concerns with professionalism, ensuring quick and effective resolution Stay visible on property and engage with guests to gather feedback and strengthen relationships Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups Support HR processes including hiring, training, performance coaching, and policy compliance Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performanceQualifications: Previous hotel leadership experience in operations, rooms, or front office management (Hyatt Preferred) Strong leadership, communication, and problem-solving skills Proven ability to analyze data, manage budgets, and drive results Commitment to guest-first and associate-first culture Why Join Concord? We offer competitive wages and a comprehensive benefits package for full-time associates, including: Medical, dental, vision, life, and disability insurance 401(k) with company match Tuition assistance Discounted hotel stays Extensive training and career development opportunities Our culture is built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN. At Concord, you can enjoy a workplace where you are valued, supported, and encouraged to grow. Inspire greatness in your team Encourage and support team members to reach their full potential Create a work environment that is a Great Place to Work for ALL Lead with integrity, transparency, respect, and professionalism Care for your team, and their families We are Concord We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.” Qualifications Behaviors Team Player: Works well as a member of a group (Preferred) Thought Provoking: Capable of making others think deeply on a subject (Preferred) Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred) Leader: Inspires teammates to follow them (Preferred) Enthusiastic: Shows intense and eager enjoyment and interest (Preferred) Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred) Motivations PreferredFinancial: Inspired to perform well by monetary reimbursement PreferredSelf-Starter: Inspired to perform without outside help PreferredFlexibility: Inspired to perform well when granted the ability to set your own schedule and goals PreferredAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

  • Director of Rehab Operations

    1 week ago

    Cleveland, United States life care center of America Full time

    Position SummaryThe Director of Rehab Operations supports the Senior/Regional Rehab Directors in the company and provides education and assistance as it pertains to the Medicare Regulations, Quality Measures, and Rehab Services policy and procedures in accordance with all applicable laws, regulations, and Life Care standards. Collects and analyzes data that...

  • Director of Rehab Operations

    2 weeks ago

    Cleveland, United States Life Care Centers of America Full time

    Position Summary The Director of Rehab Operations supports the Senior/Regional Rehab Directors in the company and provides education and assistance as it pertains to the Medicare Regulations, Quality Measures, and Rehab Services policy and procedures in accordance with all applicable laws, regulations, and Life Care standards. Collects and analyzes data that...

  • Director of Rehab Operations

    7 days ago

    Cleveland, TN, United States Life Care Centers of America Full time

    Position Summary The Director of Rehab Operations supports the Senior/Regional Rehab Directors in the company and provides education and assistance as it pertains to the Medicare Regulations, Quality Measures, and Rehab Services policy and procedures in accordance with all applicable laws, regulations, and Life Care standards. Collects and analyzes data that...

  • Director of Rehab Operations

    7 days ago

    Cleveland, TN, United States Life Care Centers of America Full time

    Position Summary The Director of Rehab Operations supports the Senior/Regional Rehab Directors in the company and provides education and assistance as it pertains to the Medicare Regulations, Quality Measures, and Rehab Services policy and procedures in accordance with all applicable laws, regulations, and Life Care standards. Collects and analyzes data that...

  • Director of Rehab Operations

    5 days ago

    Cleveland, TN, United States Life Care Centers of America Full time

    Position Summary The Director of Rehab Operations supports the Senior/Regional Rehab Directors in the company and provides education and assistance as it pertains to the Medicare Regulations, Quality Measures, and Rehab Services policy and procedures in accordance with all applicable laws, regulations, and Life Care standards. Collects and analyzes data that...

  • Director of Rehab Operations

    2 weeks ago

    Cleveland, TN, United States Life Care Centers of America Full time

    Position Summary The Director of Rehab Operations supports the Senior/Regional Rehab Directors in the company and provides education and assistance as it pertains to the Medicare Regulations, Quality Measures, and Rehab Services policy and procedures in accordance with all applicable laws, regulations, and Life Care standards. Collects and analyzes data that...

  • Director of Operations and Finance

    15 hours ago

    Cleveland, Ohio, United States Episcopal Diocese of Ohio Full time

    OverviewThe Director (Canon) for Operations is a proven leader in administrative operations. This Canon leads the integration of the diocesan vision in several areas including governance, operations, finance, and human resources, to resource congregations and implement the vision of the Bishop and Diocesan leadership, building a strong connection with the...

  • Director of Operations

    2 weeks ago

    Cleveland, Ohio, United States Piper Maddox Full time $120,000 - $240,000 per year

    Piper Maddox has partnered with a dynamic and growing solar, design, installation, and electrical contracting company in the Midwest and Great Lakes region to identify a Director of Operations. The company serves both commercial and residential customers and is positioned for significant growth, backed by a multi-company family organization. The selected...

  • Regional Director of Operations

    4 weeks ago

    Cleveland, United States Continuum Therapy Partners, LLC Full time

    Regional Director of Operations Full‑time RDO – Northeast Ohio Job Summary Continuum Therapy Partners is excited to offer a full‑time, multi‑site leadership opportunity for a Regional Director of Operations (RDO) overseeing Directors of Rehabilitation (DORs) across several skilled nursing facilities in Northeast Ohio communities. This role is ideal...

  • Operations Director

    3 weeks ago

    Cleveland, United States Crash Champions Full time

    Operations Director Join to apply for the Operations Director role at Crash Champions As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder‑led multi‑shop operator (MSO) of high‑quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV...