Support Engineer
2 days ago
****Looking for local candidates. This is not a development/programming position. It does have security aspects but is also not just a security position.
Job Description
Duties
The support engineers duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document client settings and changes, and to monitor client system alerts. This person is responsible for providing exceptional service to their assigned clients taking full ownership of support issues and by maintaining adequate response times. The support engineer will also assist the Infrastructure Engineering team as needed for project work. The support engineer may also be asked to research new technologies or ways to optimize current tasks. The support engineer will also be expected to study for and complete examinations in order to achieve technical certifications.
Estimated % of Time,Duty
40% Provide responsive support onsite and remotely
25% Perform preventative maintenance tasks
10% Document client settings and changes
10% Monitor client system alerts
5% Assist Infrastructure Team with projects
5% Research new technologies or optimizations
5% Study and take tests for technical certifications
Expectations
- To be a self-starter.
- To be able to quickly learn current systems and processes.
- To be able to escalate challenging issues after 30 minutes to 1 hour to the proper team lead or Infrastructure Engineer in order to resolve an issue quicker when a resolution is not in sight.
- To work towards continuous improvement for the company and themselves.
- To keep confidential all client and company proprietary information.
- To make sure that the clients feels that they are being respected and helped in the best manner possible.
- To ensure that clients are extremely happy and 100% aware of the status of all requests or service orders.
Education and Skills
- Education Four year college degree focusing on IT or computer systems. Experience and certifications may supplant this requirement.
- Experience One to two years of similar work experience. Education may supplant this requirement.
- Interpersonal Skills Contact with others outside of the company is very common. Professional demeanor and phone oratory skills are required. Good communication, courtesy, ambition, tact, and diplomacy are essential.
- Other Skills Technical certifications from Microsoft/Cisco are recommended. Other technical certifications are also encouraged.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
-
Support Engineer Intern
2 days ago
Independence, United States Loricus, Inc. Part timeJob DescriptionJob DescriptionSalary: ****Looking for local candidates. This is not a development/programming position. It does have security aspects but is also not just a security position.The support engineer interns duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly reports), to...
-
Protection and Control Engineering Leader
6 days ago
Independence, Kansas, United States MRINetwork Jobs Full timeJob OverviewWe are seeking an experienced Transmission Practice Technical Manager to lead our Consulting Engineering Protection and Control Group. The successful candidate will oversee the development and execution of plans to align business goals with the market and growth of the Transmission Practice.This technical leadership role requires a combination of...
-
Software Engineering Manager
2 days ago
Independence, United States MediQuant LLC Full timeJob DescriptionJob DescriptionPOSITION TITLE: Software Engineering ManagerSupervised by: Director, Software DevelopmentSupervises: Iteration Managers, Software Engineers, Software Engineer Leads, Application DBAsFLSA Status: Exempt/Full-TimePOSITION SUMMARY.The Software Engineering Manager oversees the Software Engineering team, ensuring high standards in...
-
Assembly Line Efficiency Engineer
3 days ago
Independence, Kansas, United States Textron Full timeAssembly Line Efficiency Engineer Job Description: Textron Aviation is looking for an experienced Assembly Line Efficiency Engineer to join our team. In this role, you will be responsible for analyzing and optimizing assembly line processes to improve efficiency and reduce costs. You will work closely with manufacturing and engineering teams to develop...
-
Electrical Engineer
1 week ago
Independence, United States Winchester Ammunition Full timeTitle: Electrical Engineer Location:Independence, MO Salary: $ 114,500 - $ 149,760 Schedule: 980 schedule Relocation Available Position eligible for $3,000 sign-on bonus Focus: We are seeking a skilled Electrical Engineer with extensive experience in control systems, particularly Allen-Bradley PLCs and HMIs, to join our team. The successful candidate will be...
-
Process Engineer
1 week ago
Independence, United States Winchester Ammunition Full timeTitle: Process Engineer Location:Independence, MO Salary: $100,176 - $127,224 Schedule: 9/80 schedule Relocation Available Focus: The Process Engineer is responsible for developing and optimizing manufacturing processes to improve efficiency, quality, and safety. The role requires a hands-on approach to problem-solving and a keen eye for detail. Process...
-
Manufacturing Engineer- Independence, KS
1 week ago
Independence, United States Textron Full timeManufacturing Engineer- Independence, KS Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to...
-
Software Development Engineer II
2 days ago
Independence, United States Fleet Response Full timeJob DescriptionJob DescriptionJob SummaryAre you interested in joining a fast growing and customer focused company that is consistently rated as one of the Top Workplaces in Northeast Ohio? Do you feel that hard work should pay off, and you value things like workplace flexibility, career advancement opportunities, a positive culture, and a genuine feeling...
-
Jr. Electrical Engineer
3 days ago
Independence, United States NIdec Motor Full timeWe begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's...
-
Independence, Missouri, United States Search Masters, Inc Full timeJob OverviewWe are seeking a skilled Process Optimization Engineer to join our team at Search Masters, Inc.About the RoleThis is an exceptional opportunity to work with a privately owned company specializing in Nanotechnology, Films, and Optics. As a Process Optimization Engineer, you will be responsible for running a 3-single screw extrusions line, managing...
-
Independence, Kansas, United States MRINetwork Jobs Full timeJob OverviewWe are seeking a highly skilled and experienced Technical Manager to lead our Protection and Control Engineering team. This individual will be responsible for developing and executing plans to align business goals with the market and growth of our Transmission Practice.The successful candidate will have a strong background in utility-grade...
-
SENIOR SOFTWARE ENGINEER
3 days ago
Independence, United States Northwest Bank Full timeDescription The Software Engineer designs, develops, and supports applications and solutions using Visual Studio, .NET platform and SQL server. Essential Functions * Develop applications and solutions using C#, SQL or other equivalent programming languages * Develop and maintain solutions using Visual Studio, .NET platform and SQL server, web applications...
-
Relay Systems Engineer
20 hours ago
Independence, Kansas, United States Westar Energy Full timeJob Summary:We are seeking a skilled Relay Technician to join our team at Westar Energy. As a key member of our Substation Maintenance department, you will be responsible for installing, repairing and maintaining apparatus equipment and wiring used in system protection and control of substations.Responsibilities:Install, repair and maintain apparatus...
-
Process Engineer
5 days ago
Independence, United States Airgas Full timeR10054093 Process Engineer - Optimization (Open) Location: Independence, OH - Rockside Woods Blvd - AMG-Corp How will you CONTRIBUTE and GROW? Airgas is HIRING!Airgas is Hiring for a SIO Optimization Engineer in Independence, OH! At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture. We are looking...
-
CSFC Security Engineer
7 days ago
Independence, United States General Dynamics Information Technology Full timeType of Requisition:RegularClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:Network EngineeringJob Qualifications:Skills:Firewalls, Network Security, Virtual Private Networks (VPNs)Certifications:NoneExperience:5 + years of related experienceUS Citizenship Required:YesJob...
-
CSFC Security Engineer
7 days ago
Independence, United States General Dynamics Information Technology Full timeType of Requisition:RegularClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:Network EngineeringJob Qualifications:Skills:Cisco ASA Firewall, Network Security, Virtual Private Networks (VPNs)Certifications:NoneExperience:5 + years of related experienceUS Citizenship...
-
Systems Engineer
3 days ago
Independence, United States Viasat, Inc. Full timeAbout us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an...
-
Storage Systems Engineer
18 hours ago
Independence, United States General Dynamics Information Technology Full timeType of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret/SCIPublic Trust/Other Required:NoneJob Family:Systems EngineeringJob Qualifications:Skills:Avamar Backup Administration, Data Recovery, NetApp, Storage VirtualizationCertifications:NoneExperience:6 + years of related experienceUS...
-
Tier 3 Windows Engineer II
22 hours ago
Independence, United States General Dynamics Information Technology Full timeType of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Systems EngineeringJob Qualifications:Skills:Avaya Call Management System, Cisco Unified Communications Manager IM, Cisco Voice over IP, Unified Communications...
-
Network Engineer Advisor
22 hours ago
Independence, United States General Dynamics Information Technology Full timeType of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret/SCIPublic Trust/Other Required:NoneJob Family:Network EngineeringJob Qualifications:Skills:Cisco CUCM, Networking, Routing and SwitchingCertifications:NoneExperience:6 + years of related experienceUS Citizenship Required:YesJob...