Manager, IT Support Services

19 hours ago

Carlsbad, United States Breg, Inc. Full time
Job DescriptionJob Description

Are you looking for an exciting opportunity?

We currently have a full-time opening for a Manager, IT Support Services in our Carlsbad, CA location. If you are looking for a fast-paced environment where you can make a difference every day, then this is the opportunity for you

The right person to join our team is...

Demonstrates ownership and accountability; the ability to plan, execute, control and deliver; to communicate effectively both written and verbal; to create internal and external communications and disseminate information effectively; to collaborate effectively across functions and with all levels of management; to lead and influence others and impart knowledge efficiently through various methods of training; maintains a customer-centric service orientation. Maintains high ethical standards and professionalism with the ability to handle confidential, private, and sensitive information effectively; preserves individual credibility; and positively influences others.

This position is responsible for….

The Manager, IT Support Services is responsible for ensuring that all Breg internal and field users receive best in class service for all their IT support needs. S/he will also be responsible for managing how IT is perceived by outside entities while working in a customer and vendor facing role.

Your day will be very busy… you will:

  • Coordinates interactions with IT vendors to execute projects or new contracts for service or assets.

  • Manages IT vendors regarding their contracts, payments, and services and ensures Breg is in compliance with vendor licensing policies while seeking opportunities to optimize costs when possible.

  • Develops project plans including defining the project goals and objectives, activities, milestones, costs of project, equipment, and other resource requirements.

  • Manages project plan execution and identification of critical path activities.

  • Maintains alignment with the functional business leaders and their strategy and will develop and own the Service Desk and Vendor Management roadmap and its execution to meet business demands. They will keep abreast of new releases of products and services in the space and provide guidance in adoption of new technologies.

  • Develops and manages service levels to meet or exceed customers’ expectations as well as puts in place processes to receive and address issues with the Service Desk team while maintaining user satisfaction across the organization through feedback sessions and surveys.

  • Develops a thorough knowledge and understanding of cross-system interactions.

  • Implements a Continuous Improvement program for the Service Desk team to meet or exceed service level expectations and reduce tickets and costs.

  • Works with the IT Engineering and Applications teams to find root causes of issues and prioritize these to be addressed to maintain user satisfaction.

  • Manages the Service Desk team members and develops the team to ensure professional, courteous and results driven services are delivered to our users.

  • Manages all IT user assets and formulates policies, procedures, and standards.

  • Identifies creative technology solutions that improve business process, productivity, optimizes value and improves process maturity to manage Breg’s user base.

  • Exhibits professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company’s policies and practices.

  • Takes accountability to demonstrate the organization’s Cultural Beliefs and achieves the desired results.

  • Leadership responsibilities include the selection, development, performance management, and continuous recalibration of staff; ensures appropriate staffing levels and resource allocation; performs administrative tasks associated with timekeeping, pay, performance, policy administration, and other matters related to employment.

  • Assesses staff and provides timely and consistent technical proficiency and effectiveness feedback. Provides constructive feedback, guidance, and reinforcement to employees regarding job performance. Works with staff to identify work goals and create individual development plans and scorecards. Evaluates training programs to ensure content meets staff’s ongoing learning needs.

What your background will be:

  • Bachelor’s degree in a related field of study and 8+ years relevant experience to include 2+ years’ experience with heavy interaction with managing customer relationships and expectations, or an equivalent combination. Relevant experience typically includes IT Help Desk or Call Center type environment.
  • A certification in negotiating skills is preferred.
  • Strong project management skills are required.
  • Computer proficient to include web browser/internet search, Power BI, MS Outlook, MS Office to include advanced skills Project, Word, Excel and the ability to produce presentation-ready slides in PowerPoint at the Executive team level. Technical competence includes the ability to learn new software and systems.

What we can offer you...

Our insurance benefits are effective the 1st of the month after your hire date.

  • Medical/Dental/Vision/Disability plans
  • Paid time off (PTO)
  • Company paid Holiday Pay
  • Company paid Basic Life Insurance

For more information regarding Company benefits, please see https://r3n9i3w6.rocketcdn.me/wp-content/uploads/2023/06/Benefits-At-A-Glance.pdf

Salary/Pay Range:

$114,000.00 - $128,000.00

This range reflects the minimum and maximum target range for new hire base salary/pay across all US locations. Actual pay is based on many factors unique to each candidate, including but not limited to geographical location, work experience, skill set, relevant trainings and certifications, and business needs. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus.

For six consecutive years Breg was awarded The National Business Research Institute (NBRI) Circle of Excellence Award for employee engagement.

If you meet the requirements above and would like to apply for this position, please visit our website at www.breg.com and click on the ‘Careers’ section.

Breg is an Equal Employment Opportunity Employer and dedicated to a diverse work force and Drug Free work environment. EOE/Minorities/Females/Vet/Disabled are encouraged to apply.

Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas for this position.

  • Manager IT Support Services

    18 hours ago

    Carlsbad, United States Eastridge Full time

    Job DescriptionJob DescriptionEastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities. We are hiring a Manager of IT Support Services to lead their IT team at their Carlsbad facility.for our client, a company that provides orthopedic products,...

  • Executive Support Specialist

    3 weeks ago

    Carlsbad, United States Ultimate Staffing Services Full time

    Ultimate Staffing ServicesJob Title: Administrative AssistantAbout the Role:We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Ultimate Staffing Services.Key Responsibilities:Provide exceptional support to clients and staff, ensuring a positive experience for all interactions.Manage multiple tasks with a sense...

  • Technical Services Manager

    1 week ago

    Carlsbad, California, United States Breg, Inc. Full time

    About the RoleThis Technical Services Manager position plays a critical role in ensuring that all Breg internal and field users receive best-in-class service for all their IT support needs.The ideal candidate will have strong project management skills, excellent communication and leadership abilities, and experience managing customer relationships and...

  • Charter Support Manager

    2 weeks ago

    Carlsbad, United States Schubach Aviation Full time

    Charter Support Team MemberSchubach Aviation seeks a highly organized and detail-oriented Charter Support Manager to oversee daily flight operations, ensure smooth execution, and foster exceptional customer experiences. This role requires strong leadership skills, attention to detail, and the ability to work effectively under pressure.Main...

  • Travel Physical Therapist

    4 weeks ago

    Carlsbad, NM, United States Healthcare Support Full time

    Job Overview:">We are seeking a skilled Physical Therapist to join our team for a 13-week contract in Carlsbad, New Mexico. As a travel Physical Therapist with Healthcare Support, you will have the opportunity to work with a reputable healthcare organization and gain valuable experience.">About the Position:">This is a great opportunity for a Physical...

  • Financial Services Manager

    1 week ago

    Carlsbad, United States Farmers Insurance Full time

    Entrepreneurial OpportunityAs a Financial Services Manager at Farmers Insurance, you will have the opportunity to build your own insurance agency while benefiting from our proven systems and expert support.Salary Range: Our average first-year agent earns between $175-$280K annually, with bonuses included.To succeed in this role, you will need excellent...

  • Client Service Manager

    16 hours ago

    Carlsbad, United States IDA Wealth Full time

    IDA is a full-time fiduciary, process-driven, independent wealth management firm focused on delivering tailored financial solutions to high net worth individuals, families, and businesses. We believe our clients deserve the absolute highest level of service along with insightful, unbiased advice free from conflicts of interest, with access to the broadest...

  • Client Service Manager

    1 week ago

    Carlsbad, United States IDA Wealth Full time

    IDA is a full-time fiduciary, process-driven, independent wealth management firm focused on delivering tailored financial solutions to high net worth individuals, families, and businesses. We believe our clients deserve the absolute highest level of service along with insightful, unbiased advice free from conflicts of interest, with access to the broadest...

  • Automotive Service Manager Lead

    1 week ago

    Carlsbad, United States Tate Branch Autoplex Carlsbad Full time

    Job Title: Automotive Service Manager LeadWe are seeking a seasoned Automotive Service Manager to lead our service department at Tate Branch Autoplex in Carlsbad, NM. This individual must have a strong background in service management and customer service. Key responsibilities include maintaining relationships with customers, crafting goals for the...

  • Healthcare Support Specialist

    1 week ago

    Carlsbad, New Mexico, United States Presbyterian Medical Services Full time

    Job Title: Healthcare Support SpecialistWe are seeking a skilled and compassionate Healthcare Support Specialist to join our team at Presbyterian Medical Services. This role involves providing exceptional patient care and supporting our medical staff in delivering high-quality healthcare services.ResponsibilitiesAssist professional and para-professional...

  • Engineering Services Manager

    2 weeks ago

    Carlsbad, United States Tiger Recruitment Full time

    **Job Title:** Engineering Services Manager - MEPWe are looking for an experienced Engineering Services Manager - MEP to join our team in managing the building and maintenance of our client's estate in Chens-sur Léman. As part of this team, you will be responsible for overseeing the design, development, and maintenance of MEP systems, machinery, and...

  • Customer Service Specialist

    4 weeks ago

    Carlsbad, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionJob Overview: As a key member of our customer support department, you will be responsible for providing outstanding service to our clients, resolving inquiries, and maintaining strong relationships. The ideal candidate will possess excellent communication skills, a positive attitude, and a dedication to ensuring a high level of...

  • Customer Service and Support Representative

    1 week ago

    Carlsbad, United States Farmers Insurance Full time

    About the RoleWe are seeking a highly motivated and organized Insurance Customer Service Representative to join our team.This role involves providing exceptional customer service, processing policy changes, and maintaining knowledge of our products and services.Salary Range: $55,000 - $75,000 per yearDuties and ResponsibilitiesHandle incoming calls and...

  • Service Operations Manager

    1 week ago

    Carlsbad, New Mexico, United States Air Compressor Solutions Full time

    Service Operations Manager Job DescriptionWe are seeking an experienced Service Operations Manager to join our team at Air Compressor Solutions. In this role, you will be responsible for coordinating the flow of work within the service department by creating production schedules, reviewing and distributing production work orders and technician schedules, and...

  • Guest Service Manager

    3 weeks ago

    Carlsbad, United States Dave & Buster Full time

    About Us:">Dave & Buster's is a leader in the entertainment industry, offering a unique blend of food, drinks, and games that cater to diverse tastes and preferences. As a Captain, you will join a team of professionals who share a passion for delivering exceptional Guest experiences.Key Responsibilities:Manage Guest interactions, ensuring a positive and...

  • Healthcare Support Specialist

    1 week ago

    Carlsbad, New Mexico, United States Presbyterian Medical Services Full time

    About the RoleAs a Medical Assistant II at Presbyterian Medical Services, you will play a vital role in providing exceptional patient care. We are seeking a skilled and compassionate individual to join our team.Key ResponsibilitiesAssist healthcare professionals in rendering high-quality patient care.Support medical staff with administrative tasks, ensuring...

  • Hospice Services Relationship Manager

    1 week ago

    Carlsbad, California, United States Hospice of the North Coast Full time

    Hospice of the North Coast is committed to providing exceptional care to our patients and their families. We are seeking a talented Hospice Services Relationship Manager to join our team and help us achieve our mission.This role involves building and maintaining relationships with referral sources, such as hospitals, skilled nursing facilities, and assisted...

  • Care Management and Hospice Service Promoter

    1 week ago

    Carlsbad, California, United States Hospice of the North Coast Full time

    About the RoleWe are seeking an experienced North Coast Community Outreach Coordinator to promote our palliative and hospice services to the community. As a key member of our team, you will be responsible for conducting outside marketing calls, generating and implementing strategic plans, and nurturing external and internal relationships.Key...

  • Travel Rehabilitation Therapist

    1 week ago

    Carlsbad, New Mexico, United States Healthcare Support Full time

    Healthcare Support is a leading provider of travel therapy jobs, offering a unique opportunity for Physical Therapists to work in Carlsbad, New Mexico.About the JobThis 13-week contract position offers a competitive salary of $2,777.00 gross weekly, including a weekly stipend of $1,603. The local hourly rate ranges from $62.03 to $63.03 per hour.The...

  • Travel Physical Therapist Specialist

    1 week ago

    Carlsbad, New Mexico, United States Healthcare Support Full time

    About the JobHealthcare Support is seeking a skilled travel Physical Therapist to fill a 13-week contract in Carlsbad, New Mexico.Job OverviewThis position offers a unique opportunity to work with top-rated facilities throughout the country and gain valuable experience as a travel therapist.ResponsibilitiesThe successful candidate will provide high-quality...