Guest Service Manager

3 days ago


Carlsbad, United States Dave & Buster Full time

About Us:

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Dave & Buster's is a leader in the entertainment industry, offering a unique blend of food, drinks, and games that cater to diverse tastes and preferences. As a Captain, you will join a team of professionals who share a passion for delivering exceptional Guest experiences.

Key Responsibilities:

  • Manage Guest interactions, ensuring a positive and welcoming experience
  • Maintain the cleanliness and organization of the Viewpoint and Midway areas
  • Assist with the set up and break down of special events functions as directed by management
  • Provide timely and accurate service while managing wait times and communicating information as needed

Requirements:

  • 1+ year of customer service experience
  • Ability to lift up to 30 pounds and stand for long periods
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

What We Offer:

  • Competitive hourly rate: $16-$17
  • A comprehensive benefits package, including medical, dental, vision, and more
  • Opportunities for advancement and professional growth
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