Customer Service

20 hours ago


Salt Lake City, United States Slice of Utah, LLC Full time
Job DescriptionJob Description

Position Summary: Customer Service / Cashier

Cashiers manage all monetary exchanges in the restaurant by taking orders and ringing up transactions, serve as a liaison between the guest, the managerial staff, and the kitchen staff, and keep the front area of the restaurant clean and well stocked.

Responsibilities:

  • Greets all guests politely with a smile when they enter the restaurant.
  • Interacts and builds rapport with guests.
  • Answers phones in a professional and courteous manner; takes carry-out orders.
  • Responsible for ensuring delivery and online orders are processed.
  • Inputs guest orders into a POS system.
  • Ability to upsell and offer guests additional options.
  • Monitors orders and ensures their prompt delivery.
  • Must have full knowledge of all menu items and ingredients.
  • Runs food to dine-in guests.
  • Keeps the counter and dining area neat and clean.
  • Restocks supplies.
  • Takes money from guests and provides correct change.
  • Processes credit card and debit card transactions.
  • Keeps track of a cash drawer and ensures it is balanced at the end of the shift.
  • Responsible for providing exceptional guest service to each and every guest.
  • Works well in pressure situations.
  • Maintains professionalism.
  • Listens to and resolves guest complaints, suggestions, and inquiries.
  • Adheres to company standards, including personal hygiene and appearance.
  • Adheres to health department codes regarding food sanitation and handling.
  • Performs other duties as assigned by management.


Qualifications:

  • A highly motivated and energetic personality.
  • Excellent guest service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • Able to effectively communicate in English, in both written and oral forms.
  • Has successfully completed an alcohol awareness program.
  • Food safety certified.
  • Be able to work in a standing position for long periods of time.
  • Be able to reach, bend, stoop, and frequently lift up to 55 pounds.




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