Account Manager

1 week ago


Grand Rapids, United States MM Services II Full time
Job DescriptionJob Description

WHO we are is a fast-growing, environmentally-conscious technology company made up of innovators and limit pushers.


WHAT we do is recover, revive and reuse technology. Our expertise in repair and refurbishing allows us to breathe life into used technology and distribute it into the secondary market.

HOW we do it is by allowing our work to be guided by our three core values that inspire us every day - Find A Way, Elevate Others, and See What You’re Capable Of. Check out a bit about our culture.

Tech Defenders is looking for an Account Manager, The Account Manager is responsible for developing, managing, and growing sales and business within a specified territory or account segment. They will establish relationships with K12 schools and partner organizations (OEMs/Reseller) . An Account Manager will implement sales strategies and business development skills to locate, qualify, and close new businesses, as well as develop relationships with clients to grow year-over-year opportunities.

Utilizing excellent communication, organization, and critical thinking skills to work independently and collaboratively with other departments to ensure smooth operations and successful client experiences. They will be responsible for maintaining system records, forecasting tools, and client records and ensuring accurate reports for internal and external purposes.


The Account Manager will:

  • First and foremost, embrace and live our core values. Beyond skills, education or experience, we only welcome talent to our team who align with our driven, team-focused and collaborative culture. We’re an EOS company who prides itself on ensuring we’ve got the right people in the right seats, doing what they do best.

  • Establish and maintain a strong relationship with partner organizations to support indirect/direct opportunities with end clients. These could include OEMs, VARs, etc..

  • Follow up with open leads, opportunities, and proposals to close new procurement sales.

  • Research possible client opportunities within a listed territory, including a prospect’s inventory details and contact information, and develop a strategy to engage for an opportunity to win new business.

  • Attend conferences to market the company, develop connections with clients and partners, and increase knowledge of industry trends.

  • Meetings with other departments and cross-functional teams to provide for efficient and profitable business operations and a great client experience.

  • Monitor post-sale client orders through the system and processes to ensure a great client experience, address issues/concerns early, and cooperate with other departments, typically operations, to address any issues or questions with client devices.

  • Implement high activity level sales strategies that include email, phone, in-person, and sequences within the CRM to increase pipeline opportunities and wins.

  • Meet with clients and prospects to establish relationships, inspect equipment, and close new business.

  • Work with marketing to support efforts to increase brand awareness, inbound proposal requests and exposure.

  • Maintain accurate and up-to-date system records.

  • Stay updated with industry developments, regulations, and best practices to maintain a competitive edge in the market

  • Assist in Forecasting of devices procured

  • Manage Sales Pipeline

  • Responsibility to reach annual and quarterly unit target quotas

  • Regular travel to territory for sales calls and client visits




Supervisory Responsibilities:


No supervisory responsibilities.


Education & Experience:

  • Associates Degree in Business or equivalent preferred

  • This position must possess and maintain a current, valid Driver License

  • 2 Years Experience working with the K-12 / Education Industry preferred

  • 3 Years Experience working in the Business to Business or K-12 sales industry

  • 2 Years of Customer Relationship Management experience


Other Knowledge, Skills & Abilities:

  • Technical proficiency with Microsoft Office/ Google Workspace, CRM, Databases, General Internet research

  • Excellent verbal and written communication skills.

  • Excellent sales and customer service skills with proven negotiation skills.

  • Excellent organizational skills and attention to detail.

  • Strong skills in analyzing data and market trends to identify opportunities


Environmental Conditions:

Normal office environment: No exposure to extreme heat, cold, noise or chemicals or hazardous equipment. 10% - 30% travel required.



Tech Defenders is proud to reward its valued team members with:

  • A 401(k) retirement savings plan with a company match as well as your choice of health plans, dental, vision, short term disability, and life insurance.

  • Discounted tech devices for you and your friends and family.

  • Casual dress code with free TD swag and branded gear.

  • Paid holidays, paid volunteer time, and paid time off for you to recover and revive.

  • Tuition assistance program eligibility after one year of service.

  • Interactive events, parties, community service projects, awards, etc.

  • Excellent opportunities to communicate, collaborate, and connect. You’ll have the autonomy to be able to put your stamp on things, while benefiting from the collective expertise of the team.

  • Growth and development opportunities to expand the role and your impact on the business as well as regular continuing professional development support to help you advance your career.

  • In Office or Hybrid work schedule

  • 10% - 30% Travel required.


If this sounds like the perfect culture for you, dust off your resume and apply today. We’d love to chat with you.

Equal opportunity employer.





  • Grand Rapids, United States Trans Overseas Corp Full time

    Job DescriptionJob DescriptionAbout the Role:We are seeking an experienced Import Account Manager to join our team in the Transportation and Warehousing industry. As an Import Account Manager, you will be responsible for managing large accounts, developing new business opportunities, and maintaining strong relationships with key customers. Your primary goal...


  • Grand Rapids, Michigan, United States Corewell Health Full time

    OverviewA leading healthcare organization, Corewell Health, seeks an experienced professional to fill the position of Cost Accounting Manager. This role is ideal for individuals with a strong background in financial management, particularly in cost accounting and decision support. The successful candidate will have the opportunity to lead a team responsible...


  • Grand Rapids, United States Yanmar Full time

    You've already built-up part of your professional career, and now you'd like to boost it in a challenging environment within an international group? Then you've come to the right place ! The Yanmar Compact Equipment North America Inc. (CENA) team is looking for its future collaborator to join its team as a “Business Accounts Manager” ! The National...


  • Grand Rapids, Michigan, United States CCL Label, Inc. Full time

    We are seeking a highly motivated and organized Account Management Representative to join our team at CCL Label, Inc.About the RoleIn this role, you will be responsible for managing customer relationships, responding to inquiries, and resolving issues in a timely and professional manner.You will work closely with other departments to ensure seamless order...


  • Grand Rapids, Michigan, United States Trans Overseas Corp Full time

    Job Overview:Trans Overseas Corp is seeking an experienced Import Account Manager to join our team in the Transportation and Warehousing industry. As a key member of our organization, you will play a vital role in managing large accounts, developing new business opportunities, and maintaining strong relationships with key customers.About the Role:We are...


  • Grand Rapids, United States Frost Inc. Full time

    Frost Inc. and its subsidiaries are looking to add a Bi-lingual Sales Account Managerwho is fluent in Spanishto the team. The team member will be responsible for covering the state of Texas. Being a resident of Texas is preferred, with a willingness to work in Mexico/Latin America. We are a manufacturer of conveyor components and solutions, with three (3)...


  • Grand Rapids, Michigan, United States Disability Solutions Full time

    Lundbeck, a global biopharmaceutical company specializing in brain health, seeks a talented individual to fill the role of Psychiatry Account Manager. As a key member of our sales team, you will be responsible for promoting our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance.The...


  • Grand Rapids, United States Frost Inc. Full time

    Frost Inc. and its subsidiaries are looking to add a Bi-lingual Sales Account Manager who is fluent in Spanish to the team. The team member will be responsible for covering the state of Texas. Being a resident of Texas is preferred, with a willingness to work in Mexico/Latin America.We are a manufacturer of conveyor components and solutions, with three...


  • Grand Rapids, Michigan, United States Harrison Gray Search & Consulting Full time

    Account Manager RoleHarrison Gray Search & Consulting is partnering with a well-established insurance agency in West Michigan to find a seasoned Group Benefits Account Manager.Our Client Profile:This forward-thinking insurance provider has been dedicated to delivering top-notch service and innovative solutions to its clients for over eight decades. With a...


  • Grand Rapids, Michigan, United States Aquinas College Full time

    ResponsibilitiesFinancial Analysis and Reporting: Perform comprehensive financial analysis, prepare financial reports, and ensure compliance with Generally Accepted Accounting Principles (GAAP) and College policies.Financial Operations: Manage the daily, monthly, and yearly compilation, reconciliation, and analysis of the college's finance transactions and...


  • Grand Rapids, United States Terryberry Full time

    Position Summary:Terryberry is looking for a customer focused, service oriented individual to join our Customer Account Management Team! Ideally, you will have had prior customer service experience, and you are someone who thrives in building relationships with customers. This is a Hybrid position, based out of Grand Rapids, MI - local candidates...


  • Grand Rapids, United States Galco Industrial Electronics Full time

    Job DescriptionJob DescriptionGalco Industrial Electronics, Inc., located in Madison Heights, Michigan, is a leading provider of industrial and commercial electrical and electronic controls, automation and motion products, repair, and engineering services. Galco serves commercial and industrial businesses, contractors, government agencies, institutions, and...


  • Grand Rapids, United States Tender Lawn Care Full time

    Job DescriptionJob DescriptionSalary: $65k - $85k Annually DOEPosition Overview: The Commercial Sales Account Manager will manage and grow our commercial client base in addition to some residential involvement. Responsibilities include maintaining existing accounts, upselling services, acquiring new clients, and developing proposals.Reports to: OwnerKey...


  • Grand Rapids, United States Vista IT Group Full time

    Job DescriptionJob DescriptionThe Senior Account Manager position is responsible for using their expertise in the areas of Information Technology products and services to actively prospect potential customers through inbound leads and outbound prospecting and various demand generation campaigns. A successful candidate will be able to demonstrate excellent...


  • Grand Rapids, United States Hilti North America Full time

    Job reference: WD-0033141 Account Manager Trainee Grand Rapids What's the role? Are you a recent graduate? Or have you recently stepped into your career but want more responsibility and an accelerated career path? Then the Account Manager Trainee - Sales Development Program is the role for you Who is Hilti? Hilti is where innovation is improving...


  • Grand Rapids, Michigan, United States NATIONS ROOF LLC Full time

    Overview:Nations Roof LLC is a leading commercial roofing contractor ranked in the Top 5 Roofing Contractors in the US. Our projects range from large-scale new construction to complete tear-offs, re-roofing, and renovations of existing building exteriors, as well as ongoing roof maintenance, inspection, and repairs of all major commercial roof systems.We are...


  • Grand Rapids, Michigan, United States Harrison Gray Search & Consulting Full time

    Harrison Gray Search & Consulting has partnered with a reputable insurance agency in the Midwest seeking a Group Benefits Account Manager.Our Partner:This esteemed organization, established over eight decades ago, is dedicated to delivering exceptional service and insurance management, allowing clients to maintain peace of mind. With access to a diverse...


  • Grand Rapids, Michigan, United States Tender Lawn Care Full time

    Tender Lawn Care Overview:We are a family-owned business dedicated to providing exceptional lawn care services to over 2,000 commercial and residential clients in West Michigan. Our values-driven organization is built on principles of honesty, hard work, perseverance, and respect.Job Description:The Commercial Sales Account Manager will play a critical role...


  • Grand Rapids, Michigan, United States Alliance Beverage Distributing Full time

    About the Role:The Wine Consultant position is a critical role in our sales organization, requiring a high level of expertise in wine sales, excellent communication and interpersonal skills, and a strong ability to build relationships with customers.Key Responsibilities:Manage a portfolio of assigned accounts, including identifying opportunities for new...


  • Grand Rapids, United States Tender Lawn Care Full time

    Job DescriptionJob DescriptionSalary: $65k - $85k Annually DOEDo you enjoy creating new relationships, solving problems, and providing excellent customer service?Tender Lawn Care, a family-owned business since 1949, serves over 2,000 commercial and residential clients in West Michigan. We are a values driven organization with a focus on honesty, hard work,...