Digital Account Manager

1 week ago


Boca Raton, United States Cendyn Full time
Job DescriptionJob Description

Job Purpose:

The Digital Account Manager is responsible for the retention and growth of assigned customer accounts within the eCommerce service line. This includes digital creative, website and digital media services that drive direct bookings for our customers. The primary focus of the role will be to oversee day to day campaign and account management, as well as, exploration and fulfillment of customer needs to continually deliver value to the customer. The role requires working knowledge of digital media and website management tools, project management, relationship development and commercial acumen. An interest in the hospitality space is crucial.

In addition, this position will work closely with cross-functional team members to introduce Cendyn’s products, ongoing training, and being the customer advocate to ensure alignment of organizational goals with customer needs.

Responsibilities:

Essential Functions:

Manage and Grow Client Relationships

  • Identify and maximize opportunities to build long term relationships, establish credibility and confidence within assigned client portfolio
  • Maintain a pulse on key developments within clients’ business and organization
  • Identify, resolve, and/or escalate potential client issues
  • Be the client advocate to ensure alignment between client and Cendyn priorities
  • Be the Cendyn ambassador to reinforce value of the Cendyn relationship to a client
  • Optimize renewal rates and expand revenue through cross-sell and up-sell
  • Support the Client Services Director in account planning and implementation of the plan

Manage the efficient and effective delivery of eCommerce Initiatives and Programs

  • Oversee the delivery of contracted scope of work for assigned accounts
  • Build and deliver high quality digital marketing campaign and project briefs based on thorough understanding of client needs
  • Closely collaborate with cross-functional teams such as media planning, buying, creative and web development to deliver on digital marketing campaigns and website updates
  • Review and communicate performance and actionable insights to clients
  • Own the final quality control for all client-facing deliverables

Drive Client Success Outcomes

  • Be the expert in Cendyn eCommerce products and services in order to advise and train clients on how to maximize value from our digital marketing and CMS offerings
  • Stay up to date on trends in the digital marketing and eCommerce space to be a source of industry knowledge to your clients Understand client needs/objectives, develop strategies and recommendations with our Cendyn products to improve key performance metrics and drive revenue

Account Management

  • Maintain up to date records of client contracts, information and account intelligence
  • Provide accurate forecasts of renewal and growth opportunities
  • Work with Finance to ensure accuracy in billing, revenue accounting and account receivables

Team development

  • Help others as needed
  • Have fun

Requirements:

Required Education and Experience:

  • Degree from an accredited college or university, or equivalent experience
  • Basic knowledge of digital marketing and advertising channels, including: Display Advertising, Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media and Mobile Marketing
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Strong communication and presentation skills
  • 3+ years of experience in account management
  • 2+ years of experience in Digital Marketing
  • Experience in Hotel Operations or Hospitality Sales and Marketing is a big plus

Competencies:

  • Ability to retain and grow accounts through effective account and relationship management, proactive servicing with a strong commitment to delivering customer-centric outcomes
  • Excellent organizational, planning, cross-functional collaboration and proven ability to manage multiple priorities
  • Proficiency in productivity tools like: Microsoft office, Clickup/Asana/Trello/Jira; Salesforce.com and digital marketing tools like Google Analytics, AdWords, CMS
  • Solid grasp of the digital campaign lifecycle from conceptualizing through to implementation and reporting with working knowledge of through the line marketing
  • Ability to interpret and analyze situations, identify solutions, nd formulate recommendations for effective management.
  • Excellent communication skills with the ability to effectively interface with all levels and departments on a formal, informal, written and verbal basis
  • Able to thrive in a remote environment through self-motivation and commitment to results

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 9 a.m. to 5:30 p.m and subject to changes by Manager’s communication and may have to accommodate client schedules in different international time zones.

Travel:

This position could require up to 15% travel

EEO Statement

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation, and training.

Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.







  • Boca Raton, Florida, United States Mastech Digital Full time

    Job OverviewMastech Digital is a leading provider of digital and mainstream technology staff. We are currently seeking a Digital Transformation Manager for our client in the Insurance domain.The ideal candidate will have 10+ years of experience in project management, with expertise in vendor management and vendor package implementations. Proficiency in...


  • Boca Raton, United States Solomon Page Group Full time

    Our client, a marketing and advertising agency in Boca Raton, is looking for a Group Account Director with expertise in digital marketing. In this position, you will play a pivotal role in orchestrating strategic campaigns across various digital media channels for a large healthcare client. Serving as the primary liaison between clients and internal teams,...

  • Digital Risk Manager

    3 weeks ago


    Boca Raton, Florida, United States Blue Light It LLC Full time

    Digital Risk Manager PositionWe are searching for a highly skilled Digital Risk Manager to manage the development environment of our software team. As a key member of our team, you will work closely with others to deliver exceptional service to our clients. Your responsibilities will include providing remote support, assisting with escalations, and ensuring...

  • Account Executive

    2 days ago


    Boca Raton, United States Peak Seven Full time

    Job DescriptionJob DescriptionWORK FROM HOMEThis is a great opportunity to learn and grow if you are interested in marketing and advertising. You need to have at least 5 years of marketing/agency experience and possess the following skills:You are a proactive individual, who can master internal and external communications, juggle multiple clients and...

  • Account Manager

    7 days ago


    Boca Raton, Florida, United States Toshiba America Business Solutions Full time

    About Us">Toshiba America Business Solutions is a leader in digital technology, committed to delivering innovative solutions for clients' print and document management needs. With a focus on customer satisfaction and results-driven approach, we strive to deliver the best possible outcomes for our clients.">Sales Role">As an Outside Sales Account Executive,...


  • Boca Raton, FL, United States Solomon Page Group Full time

    Our client, a marketing and advertising agency in Boca Raton, is looking for a Group Account Director with expertise in digital marketing. In this position, you will play a pivotal role in orchestrating strategic campaigns across various digital media channels for a large healthcare client. Serving as the primary liaison between clients and internal teams,...


  • Boca Raton, Florida, United States Facialworks Full time

    About UsFacialworks is a pioneering skincare brand that bridges health, wellness, and beauty. Our mission is to provide innovative skincare experiences while fostering strong connections with like-minded brands, influencers, and our vibrant community.We are seeking a highly skilled Digital Marketing Specialist & Event Marketing Coordinator to drive our...


  • Boca Raton, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Digital Marketing Consultant in Boca Raton, Florida. The chosen candidate will have the opportunity to work in the dynamic world of digital marketing, focusing on setting up and optimizing TikTok shops for various brands. You will also be engaged in digital...


  • Boca Raton, Florida, United States Pursuit Software Full time

    Strategic Account Director Job Description:Pursuit Software seeks a seasoned Strategic Account Director to drive revenue growth, build strong client relationships, and deliver exceptional service in Boca Raton, FL. This full-time or 1099 role demands a minimum of 20 hours per week.About the Position:This key leadership role oversees the strategic direction...


  • Boca Raton, Florida, United States ARW Home Full time

    About the Role">We are seeking an experienced Digital Growth Marketing Strategist to join our team at ARW Home. As a key member of our marketing department, you will be responsible for developing and executing comprehensive marketing strategies that drive growth, engagement, and conversion across various digital channels.">Key Responsibilities:">">Develop...


  • Boca Raton, Florida, United States MDG Solutions Full time

    About the RoleWe are seeking an experienced Web Project Manager to lead mid-size to large web development projects from initial concept to launch.As a Digital Transformation Lead, you will wear many hats, guiding clients through the entire web design and development process, working with our design, development, content, and marketing teams to create lead...

  • Accounting Manager

    6 days ago


    Boca Raton, Florida, United States Now Hiring You, LLC Full time

    Accounting Manager Job DescriptionWe are seeking an experienced Accounting Manager to oversee all aspects of our financial operations. The ideal candidate will have strong leadership skills, a proven track record of managing complex financial processes, and a commitment to delivering high-quality results.Key ResponsibilitiesManage bank account and credit...

  • Accounting Manager

    3 weeks ago


    Boca Raton, Florida, United States Envision Staffing Solutions Full time

    About the RoleThe ideal candidate will have a strong background in accounting, with 1-3 years of experience in financial statement preparation. This position requires excellent analytical and problem-solving skills, as well as attention to detail. The Sr Accountant will work closely with the finance team to manage month-end close processes and prepare...


  • Boca Raton, Florida, United States emagine emagineHealth Full time

    Job OverviewWe are seeking a highly skilled Senior Paid Digital Media Strategist to join our team at emagineHealth. As a key member of our Digital Marketing Services group, you will develop and execute innovative paid media strategies that drive measurable results for our pharmaceutical & life sciences clients.Your primary focus will be on managing and...

  • Accounting Manager

    3 days ago


    Boca Raton, Florida, United States Coastal Waste & Recycling Inc Full time

    **Job Overview:**We are seeking an experienced Business Unit Controller to lead our accounting functions and drive financial excellence in our organization.About You:Bachelor's degree in Accounting, Finance, or related field.Certified Public Accountant (CPA) preferred.Five or more years of professional accounting experience, including two years in public...


  • Boca Raton, Florida, United States Mastech Digital Full time

    About the RoleWe are looking for an experienced Insurance Project Coordinator to join our team at Mastech Digital. The successful candidate will have a strong background in project management, with a focus on delivering projects on time and within budget.The role requires a minimum of 5 years of project management experience, with expertise in vendor...

  • Accounting Manager

    2 days ago


    Boca Raton, Florida, United States NDM Hospitality Services Full time

    NDM Hospitality Services is a dynamic and rapidly expanding property management company specializing in the restaurant industry.About UsWe are seeking a highly skilled and detail-oriented Senior Accountant to join our accounting team. If you have a strong background in full-cycle accounting, AP processing, bank reconciliations, credit card receivables, and...


  • Boca Raton, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of an Accounts Payable Manager to join our Engineering team located in Boca Raton, Florida. As the Accounts Payable Manager, you will be instrumental in streamlining our centralized processes, managing account coding, and utilizing accounting software systems. This role offers a contract to permanent employment...


  • Boca Raton, Florida, United States Wilden Pump & Engineering Full time

    At Wilden Pump & Engineering, we are committed to attracting and retaining top talent who share our passion for delivering exceptional products and services. As an Accountant, you will have the opportunity to make a meaningful contribution to our financial operations, working closely with cross-functional teams to drive business results.The ideal candidate...


  • Boca Raton, Florida, United States Fifth and Cor LLC Full time

    About the RoleFifth & Cor LLC is looking for a Digital Advertising Specialist to join our Marketing Solutions Team. This role involves managing paid media campaigns across multiple platforms, including paid search, display advertising, social media, and video advertising.The successful candidate will have a strong understanding of digital advertising...