Resource Liaison

3 days ago

Lancaster, United States Community Action Partnership of Lancaster County inc Full time
Job DescriptionJob Description

JOB SUMMARY

Position Title: Resource Liaison

Program: RISE

Classification: Non-Exempt/Full Time

DUTIES AND RESPONSIBITIES

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. CAP may change the specific job duties with or without prior notice based on the needs of the organization.

Project Implementation

•Provide short-term support, resources, and referrals to individuals to quickly resolve crisis

•Maintain open communication with your supervisor

•Serve as liaison between the individual and other community resources

•Provide targeted, specialized services focused on special projects outcomes

•Aid in navigating any obstacles to resources or services of other organizations or businesses, including, but not limited to, advocating for client, assisting with time management, supporting in completion of paperwork & creatively finding connections for new resources.

Data Management

•Update database of current community resources and services

•Update financial trackers as appropriate for projects following policies

•Conduct an assessment that matches the person with the right resources at the right time

•Maintain current and accurate records and case notes of the person or family being served including any goals that customer has set to obtain; Maintain confidentiality

Coaching Practices & Implementation

•Complete work with a family-centered approach

•Identify customers who are seeking longer-term support that would benefit from coaching services in collaboration with team

•Utilizing Motivational Interviewing techniques, use reflective listening and other self-reflection tools to aid the person or family in reaching greater stability

•Participate in professional and community development such as Poverty Simulation, Community Navigation, and other trainings as designated.

Partnerships

•Collaborate with various RISE and CAP programs to ensure stability and partnership.

•Collaborate with identified referral partners for special projects

•Participate in inter-disciplinary teams as appropriate with other partners and counties.

•Connect to other community programs to ensure viable partnerships are developed to enhance program delivery and referral process.

Innovation and Professional Development

•Participate in regular meetings and ongoing professional development in relation to project and organizational goals

•Participate in program evaluation, development and problem solving

•Implement best practices for projects; In collaboration with team, identify new best practices

EDUCATION/EXPERIENCE REQUIREMENTS

•Associates degree or four-year degree with minimum of three years’ experience or High School Diploma or equivalent minimum of five years’ experience working in Human Services or similar field

•Experience working with low-income families and community services, preferred

•Experience and education with community health work, preferred

•Proven track record of maintaining a positive work atmosphere by behaving and communicating in a manner that fosters good relations with clients, customers, co-workers and supervisors

•Ability to work independently

•Ability to be flexible and problem solve during new initiatives.

•Ability to treat customers, co-workers and public in a respectful and courteous manner at all times

•Ability to develop a sense of community with staff, program participants and volunteers

•Ability to remain calm and focused on the face of another person’s distress

•Ability to develop a supportive, empowering culture for diverse members of the community

•Valid PA driver’s license must possess vehicle and be able to travel to various locations throughout Lancaster County. Have valid insurance and full-time use of a vehicle

•Strong organizational skills in managing complex tasks with autonomy

•Excellent verbal and written communication skills

•Ability to work flexible schedules, including occasional nights and weekends-based on customers’ availability

•Must obtain FBI, Child Abuse and PA State Police clearances before starting work

•Bilingual preferred

•Perform other reasonable related business duties as assigned by supervisory personnel

**Please see attached for full job description**

We value our team by uniting our employees with the mission. We offer strong purpose with a compassion for work-life balance. Below is a glimpse of our robust benefits offered:

  • Sign-on Bonus
  • Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program
  • Generous number of PTO Days banked annually
  • Paid Parental Leave
  • Tuition Reimbursement
  • Employer- Assisted First Time Homebuyer Program

Equal Employment Opportunity

CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

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