Store General Manager
19 hours ago
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health and proper care of all animals. The GM leads a team of store department managers and is accountable for all aspects of managing a single retail store, including all in-store services. This leader drives his/her business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, focus on process excellence, a drive for results, and the ability to lead and influence.
As a leader of people & pet care, execute all tasks skillfully and consistently through the following (as well as all other projects/duties as assigned):
Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
- Train, coach, and develop department level leaders and hourly store partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models.
- Ensure quick and courteous service to all PETCO customers by helping partners determine the guest’s needs and by sharing product knowledge with partners to enable them to suggest the appropriate merchandise to meet the customer’s needs.
- Responsible for all partner performance management in the store. - Performance - Meet or exceed goals related to total store sales, profitability, and operational excellence.
- Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
- Review and interpret financial and operational reporting regularly, including store visit and audit results.
- Market the store and its products, oversee planning of in-store and community events, such as adoptions, school visits and other local promotions and animal-welfare events.
Ensure the proper health, appearance, welfare, and proper handling of all animals.
- Ensure merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store.
- Complete and submit accounting, inventory management and payroll paperwork in a timely manner; Protect Petco pets & merchandise, and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
- Ensure store is opened/closed in accordance with policies and procedures, especially those relating to safety and security.
- Nature of Supervision:
The District Manager will periodically review the store performance and results. The General Manager is expected to manage the store’s payroll, sales and shrink budgets and is held accountable for results.
The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the store briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.
$Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see
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