Operations Manager
1 week ago
Position Overview:
DIGI America is seeking a dynamic and detail-oriented Operations Manager to oversee and optimize the company’s operational activities. The ideal candidate will ensure smooth day-to-day operations, enhance efficiency, and drive strategic initiatives to support DIGI’s growth in the food retail and industrial equipment market. This role requires a results-driven individual with strong leadership skills and a proven ability to manage complex projects in a fast-paced environment.
Key Responsibilities:
- Operational Leadership:
- Oversee daily operations, ensuring efficiency and adherence to company standards.
- Develop and implement operational policies and procedures to enhance productivity and customer satisfaction.
- Collaborate with cross-functional teams, including Sales, Service, Procurement, and Warehousing, to ensure seamless workflow.
- Team Management:
- Lead, mentor, and manage a team of professionals, fostering a culture of accountability and excellence.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Coordinate staff training and development programs to maintain high skill levels and morale.
- Project Management:
- Plan and execute strategic initiatives, ensuring projects are completed on time and within budget.
- Manage and track key performance indicators (KPIs) to measure operational success.
- Serve as the primary point of contact for escalated operational issues, driving swift and effective resolutions.
- Process Optimization:
- Identify areas for improvement within operations and implement innovative solutions to enhance efficiency.
- Leverage technology and data analytics to streamline workflows and improve decision-making.
- Maintain a strong focus on continuous improvement, driving operational excellence across the organization.
- Vendor & Customer Relations:
- Manage relationships with key vendors, ensuring alignment with company goals and service standards.
- Act as a liaison between operations and customers, ensuring consistent communication and satisfaction.
- QA, Compliance & Reporting:
- Ensure all operations comply with industry regulations and company policies.
- Prepare detailed reports for senior management, outlining operational performance and recommending improvements.
- Sales Operations:
- Develop and implement sales processes for Sales Team. Collaborate with other departments & upper management to identify business goals
- Researching and analyzing data to create sales forecasts. Implement and manage CRM tools to maximize opportunities and customer relationships.
Qualifications:
- Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA is a plus.
- 5+ years of experience in operations management, preferably in the food retail or industrial equipment industry.
- Strong leadership and team management skills, with the ability to motivate and inspire others.
- Proven track record of managing complex projects and achieving measurable results.
- Excellent problem-solving skills and a proactive approach to addressing challenges.
- Strong analytical skills with proficiency in data analysis tools and software.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships internally and externally.
- Familiarity with Salesforce and ERP systems is highly desirable.
Key Competencies:
- Strategic thinking and decision-making.
- Results-driven mindset with a focus on quality and customer satisfaction.
- Adaptability and resilience in a fast-paced environment.
- Attention to detail and organizational skills.
Compensation and Benefits:
DIGI America offers a competitive salary, performance-based incentives, and a comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities.
How to Apply:
Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to: resume@us.digi-group.com
About DIGI America:
DIGI America is a leader in innovative solutions for food retail and industrial markets. We pride ourselves on delivering cutting-edge technology, exceptional service, and a collaborative work environment that drives success for our customers and employees alike.
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