Sales Support Specialist

1 day ago

Nashville, United States ELECTRONICS RENEWAL LLC Full time
Job DescriptionJob Description

 

 

Sales Support Specialist
We are a cellphone repair and distribution company, offering end-to-end mobile device solutions—from repair and refurbishment to distribution. We are seeking a Sales Support Specialist to help meet the day-to-day needs of our customers. In this role, you will be responsible for building and maintaining strong relationships with current and prospective clients, serving as the first point of contact for inquiries, Issue resolution, and escalations. You will work closely with internal teams to ensure that customer expectations are met and exceeded.

Key Responsibilities

  • Customer Inquiries: Respond promptly to phone and email inquiries, providing accurate information and exemplary customer service.
  • Cross-Functional Coordination: Collaborate with internal departments to ensure customer needs are fulfilled in a timely manner.
  • Order Management: Enter and update sales and purchase orders, maintaining accurate information in relevant internal systems.
  • Escalation: Identify and escalate more complex inquiries or requests to the appropriate team for swift resolution.
  • Research & Resolution: Conduct research to address customer questions, resolve issues, and expedite solutions.
  • Performance Metrics: Consistently meet or exceed outlined quantitative performance goals.
  • Account Management: Keep customer account information current; assist with account management tasks such as scheduling meetings and participating in quarterly business reviews as needed.
  • Documentation: Maintain detailed records of customer interactions, ensuring accuracy and completeness in internal databases.
  • Additional Duties: Perform other duties as assigned to support the overall objectives of the sales and customer service teams.
Company DescriptionEstablished company in the Electronics and Telecommunication Industry. Sales, Logistics, Repair and Support

Advancement opportunities Great Benefits for Full Time employeesCompany DescriptionEstablished company in the Electronics and Telecommunication Industry. Sales, Logistics, Repair and Support\r
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Advancement opportunities Great Benefits for Full Time employees

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