Customer Service Representative

13 hours ago


Hyannis, United States United Global Technologies Full time
Job DescriptionJob Description

General Responsibilities:

Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions. Process customer bills, adjustments, and payments within the billing software program. Answering general phone calls, transfer calls, questions, filing, enter data. Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets. Schedule meter changes, work calendars for service technicians, timekeeper responsibilities.

 

Education/Equivalent:

·       High School Diploma or equivalent required

 

Work Experience Needed:

·       1-2 years of experience in office customer service

 

Special Skills/Abilities Needed:

·       Excellent telephone skills

·       Good interpersonal skills

·       Good computer skills and knowledge of Microsoft Word and Excel

·       Good verbal and written communications skills

·       Good problem-solving abilities

·       Valid driver’s license

·       Able to multi-task and prioritize work

·       Able to work under pressure and respect deadlines

 

Nature & Scope-Principal Areas of Responsibilities:

·       Know and abide by company’s safety policy and procedures.

·       Answer all incoming calls within our standards.

·       Respond to all customers inquiries and complaints.

·       Schedule and communicate service orders to the Service and Meter Technicians.

·       Ensure all service orders are complete.

·       Process all customer payments, prepare daily deposits, maintain cash reports.

·       Open and distribute incoming mail.

·       Maintain customer files.

·       Maintain active collections process adhering to business processes.

·       Calculate, process and post customer billing adjustments.

·       Comply with all company processes, procedures, S.O.P.s and work rules.

·       Perform other clerical duties as necessary.

·       Other duties as needed and assigned, within reasonable scope of the position, as determined by us.

 

Essential Functions:

Physical:  Sit for long periods of time viewing computer screens and utilizing a keyboard and mouse.

Sensory: Must be able to see, hear, speak clearly, and converse in English.

Mental: Must be able to read, write, and compute simple math problems.

Bi-lingual would be a huge plus but not required.

·       Requirements:

·       40 hours/week 

·       Monday - Friday, 8am - 5pm with an hour for lunch and occasionally Saturday will be required 

Company Description2017 – Based on our past performance with the Department of Energy (DOE), UGT was selected into the Mentor Protégé program to support Stanford National Accelerator Laboratory (SLAC) in California.
2013-2015 – UGT secured 400% growth over this 3-year period.
2012-2017 – Inc. Magazine has named UGT to its 500/5000 list of top IT service companies in the US for six straight years.
2018 – UGT has been honored as a Proven Performer in the ZeroChaos Performance Excellence Program.Company Description2017 – Based on our past performance with the Department of Energy (DOE), UGT was selected into the Mentor Protégé program to support Stanford National Accelerator Laboratory (SLAC) in California.\r
2013-2015 – UGT secured 400% growth over this 3-year period.\r
2012-2017 – Inc. Magazine has named UGT to its 500/5000 list of top IT service companies in the US for six straight years.\r
2018 – UGT has been honored as a Proven Performer in the ZeroChaos Performance Excellence Program.

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