Assistant General Manager

7 days ago


Wrightsville Beach, United States Trailborn Hotel Management LLC Full time
Job DescriptionJob Description

ROLE

Assistant General Manager

LOCATION

Blockade Runner soon to be Trailborn Surf and Sound

275 Waynick Blvd.

Wrightsville, NC 28480

ABOUT TRAILBORN

Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. Trailborn’s debut location launched in 2023 at the entrance to Rocky Mountain National Park in Estes Park, Colorado, with hotels to follow in the Grand Canyon, Mendocino, CA, Highlands, NC, and Wrightsville Beach, NC. This is just the beginning.

ABOUT OUR VALUES

We believe in HEART – Honesty, Excellence, Action, Results and Team

ABOUT OUR ASSISTANT GENERAL MANAGER ROLE

Our Assistant General Manager (AGM) creates a memorable guest experience by supporting all aspects of the operation including guest and employee satisfaction, financial performance, sales and revenue generation. The AGM will oversee daily operations for all departments, such as the housekeeping, front desks, bell services, activities, and support and coordinate with other departments like administration, facilities and F&B. Provide administrative support to the general manager and carry out their policies. As well as assist them in the development and implementation of Resort wide strategies.

ESSENTIAL FUNCTIONS

Guest Experience:
  • Provides professionalism and courtesy to all guests and their experiences
  • Solve, train, motivate and encourage staff to handle guest and employee concerns
  • Stay visible and present. Proactive when dealing with guest concerns
  • Assist employees in understanding guests ever-changing expectations and how to exceed them
  • Leads the guest review feedback cycle and ensures proper corrective action is taken
Operational and Financial Management:
  • Monitor condition of properties cleanliness, costs and quality of product and services continuously
  • Verify brand standards are being followed and team members exceed brand requirements
  • Supervise the preventive maintenance and cleaning schedules for the property
  • Manage property departmental checkbooks biweekly
  • Track and report team performance in quality of service and financially against budget
Managing, Supporting and Developing Teams
  • Promoting a positive work environment
  • Sets clear performance expectations with the General Manager
  • Stays readily available and approachable to all employees
  • Manage and monitor labor standards
  • Takes proactive approach when dealing with employee concerns
  • Assists Management and supervisors with constructive coaching and counseling
  • Solicits feedback for continuous improvement
  • Perform other duties as assigned and needed

QUALIFICATIONS

Skills and Qualifications:
  • 3+ years’ experience Guest Services management preferable in a resort environment
  • Positive attitude, service oriented and able to multi-task
  • Strong interpersonal and organization management skills
  • Possess strong problem-solving skills and work under limited supervision
  • Ability to prioritize and organize. Perform job functions with attention to detail, speed and accuracy
  • Ability to manage and adapt to new technologies and systems

PHYSICAL REQUIREMENTS

Able to walk, stand for long periods of time and bend continuously. Able to carry up to 30 pounds.

ABOUT OUR BENEFITS

Why You’ll Love Working Here

  • Comprehensive Benefits: Affordable medical, dental, and vision insurance with company contributions.
  • Secure Your Future: 401(k) plan with a company match.
  • Recharge & Grow: Enjoy paid time off and learning programs to advance your career.
Join us and thrive in a workplace that values you

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality – on any day at any hour, including evenings, weekends, and holidays.

SALARY RANGE

$85,000 to 95,000 annually

JOB STATUS

Full Time

FLSA

Exempt



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