IT Support Specialist
6 days ago
Are you passionate about technology and helping others? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to join our dynamic team and to take your IT career to the next level with CommonWealth One FCU
Position Summary
The IT Support Specialist provides internal IT department support to ensure that IT in-house, cloud services and the business processes are handled in a timely and efficient manner. The IT Support Specialist performs timely, effective IT routine activities, user support services and ensures the effective performance of IT systems and servers. The IT Support Specialist will maintain cloud service including file and print services, on premise Active Directory/ Azure Active Directory, Office 365, virtualized environment VMware and Hyper-V, endpoint protection and security systems; monitor network and system utilization; perform accurate review and prompt resolution of software, computers peripheral and hardware problems. The IT Support Specialist will develop and maintain effective and collaborative business relations and communication with the Credit Union (CU) team members and vendors.
Responsibilities
User Support
- Manage AD/ Azure AD users, assigned/ remove Office 365 licenses, Create and modify user’s Exchange mailboxes, grant network rights to users; Manages user network and e-mail accounts in accordance with network security policy
- Assist users in accessing network resources and troubleshoots problems with hardware and software in accordance with network security policy
- Ensure assigned tickets are completed in a timely manner and meeting the Service level agreement of minimum 95% all the time
- Maintain current documented work procedures and applied solutions related to IT Tickets and business process duties.
- Collaborate with coworkers to resolve problems quickly and efficiently.
- Establish a good relationship with vendors, escalate and address vendor relate issues by creating and updating support tickets
- Notify supervisor and escalate any unresolved IT Ticket or issues with regular business services processes that can be resolved to reduce response time and address the issues by escalating it to higher tier level
- Provide new hire orientation, user training, and create end-user trainings and presentations documents
Network Administrations and IT Services Maintenance
- Install, deploy, and configure computers and endpoints system including company-wide network software installation in accordance with IT approved list of Software and Devices
- Ensure Endpoints and Server Security solution is deployed in accordance with IT Security policy
- Monitor and address raised issues and alert by Endpoint Detection and Response (EDR) security solution
- Monitor and prepare report for Intrusion Prevention System (IPS) and Intrusion Detection System (IDS)
- Monitor network and IT systems via Network monitoring system (NMS)and address/ escalate the issue to appropriate escalation points of contact and report/ follow/ provide update until full recovery
- Perform, monitor and test regular backups according to backup and recovery policy
- Schedule and apply critical, security and patch to the Endpoints, Servers, and IT systems in accordance to the Patch management policy
- Seek opportunities to improve efficiency and workflow related to IT systems and business processes.
- Performs any other system administrations tasks as required and assigned.
Computers and Peripheral Equipment Maintenance
- Install, repair or replaces dysfunctional hardware, parts and computer systems
- Establish relationship with vendors to procure, upgrade and replace hardware
- Ensure that the IT asset inventory system is kept accurate and up to date with equipment physical locations, issuing status i.e. custodian, issuing date, service and warranty status, operations status i.e. new, damaged, available, and financial and procurement information all the time.
- Perform preventative maintenance on all relevant Information Technology systems.
Compliance
- Ensure the endpoints and servers meet the IT security policy including enforce approved list of software, approved list of devices, update and patch management, endpoint protections and security systems, and software licenses audit and management
- Ensure compliance with Information/Cyber Security policies.
- Ensure compliance with Business Continuity and Disaster Recovery plans.
- Ensure compliance with all applicable federal regulations, including the Bank Secrecy Act and OFAC.
- Notifies IT Network Manager upon recognition of potential violation of policies anywhere within the organization.
Performance Expectations
- Network and communications technical functions and systems are performed effectively and in accordance with established policies and procedures including Business Continuity and Disaster Recovery plans
- Computers, monitors, phones, and other peripheral equipment are well maintained
- Information is adequately shared and clearly communicated to other IT team members.
- Diligent effort is demonstrated to go beyond providing immediate, short-term remedies in favor of providing well-planned, long-term solutions.
- Accurate reporting and appropriate tracking and measurement of department activity levels are maintained.
- Compliance with all applicable regulatory standards is maintained.
- Good communication and professional working relationships exist with all CU departments, members, and vendors. Professional demeanor at all times.
- IT Network Manager is appropriately informed of IT activities.
- The CU’s professional reputation is maintained and conveyed.
- Demonstrate the CU’s Core Values & Cultural Beliefs.
Education & Experience
- Three years to five years of related work experience.
- Bachelor’s degree (B.A. or B.S.) in information technology, or related field or equivalent combination of education and experience. Certificates are not required, but would be considered.
- CU experience, preferred.
- Experience with Windows server tools, monitoring and maintenance (Active Directory, SQL, SUS, Exchange)
Skills & Abilities
- CompTIA A+ Certification or Equivalent Experience Required or obtained within the 6 months after hire .
- MCSE (Microsoft Certified Solutions Expert), preferred.
- Working knowledge of Microsoft Windows, Office, Office 365, Active Director, Azure AD, and ESET Endpoint solution.
- Experience with Virtual environment including VMWare and Hyper-V, patch management systems, and network monitoring system (NMS).
- Experience with Windows server tools, monitoring and maintenance (Active Directory, SQL, SUS, Exchange).
- Willingness to expand knowledge through personal reading, study, and research.
- Knowledge of CU internal operations, financial operations, and regulations.
- Ability to work through adverse situations and make sound business decisions
Other Pertinent Information
- Regular and satisfactory attendance required.
- Ability to provide after-hours and weekend support as required.
- Must maintain an acceptable personal credit history and be bondable.
***CommonWealth One Federal Credit Union values, encourages, and implements diversity in the workplace. As an equal opportunity employer, CommonWealth One Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. All selected candidates will be subject to credit and background checks to determine employment eligibility. ***
-
IT Support Specialist Role
2 weeks ago
Harrisonburg, Virginia, United States CommonWealth One FCU Full timeJob SummaryWe are seeking a skilled IT Support Specialist to join our team at CommonWealth One Federal Credit Union. As an integral member of our technology department, you will be responsible for providing top-notch internal support and ensuring the smooth operation of our IT systems.
-
IT Support Specialist
3 months ago
Harrisonburg, United States CommonWealth One Federal Credit Union Full timeCommonWealth One Federal Credit Union Origin For 80 years, CommonWealth One FCU has embodied a legacy of people helping people, now proudly serving over 58,000 members and managing assets exceeding $580 million. We are forward thinking, and understand our roots in making a difference in our members' financial goals and their path to a better way of life. Our...
-
IT Support Specialist
3 days ago
Harrisonburg, United States CommonWealth One FCU Full timeJob DescriptionJob DescriptionCommonWealth One Federal Credit Union OriginFor 80 years, CommonWealth One FCU has embodied a legacy of people helping people, now proudly serving over 58,000 members and managing assets exceeding $580 million.We are forward thinking, and understand our roots in making a difference in our members’ financial goals and their...
-
Behavior Support Specialist
2 weeks ago
Harrisonburg, Virginia, United States SH Varsity Acquistions Sub LLC Full timeSH Varsity Acquisitions Sub LLC is seeking a Behavior Support Specialist to join our team of dedicated professionals.About the RoleThis is a unique opportunity to make a real difference in the lives of students with autism and other special needs.We offer a competitive salary of $45,000 - $65,000 per year, depending on experience and qualifications.Our team...
-
Behavior Support Specialist
3 weeks ago
Harrisonburg, Virginia, United States Rivermont Schools Full timeAbout Rivermont SchoolsRivermont Schools is a leading provider of special education services, partnering with local school districts to enhance the lives of students with diverse needs. Our mission is to empower educators and support staff to ensure the best outcomes for our students.Compensation and BenefitsWe offer a competitive hourly rate of $18-$22 per...
-
Retail Support Specialist
4 weeks ago
Harrisonburg, Virginia, United States Southern States Full timeJob SummaryWe are seeking a talented Retail Support Specialist to join our team at Southern States. In this role, you will be responsible for providing exceptional customer service, processing orders, and performing various retail support tasks.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Process...
-
Retail Support Specialist
4 weeks ago
Harrisonburg, Virginia, United States Southern States Full timeAbout the Job:We are seeking a highly skilled and motivated Retail Support Specialist to join our team. In this role, you will be responsible for supporting our retail operations, including assisting customers, processing transactions, and maintaining store appearance.Key Responsibilities:Provide exceptional customer service and supportProcess transactions,...
-
Medical Office Support Specialist
2 weeks ago
Harrisonburg, Virginia, United States Sentara Healthcare Full timeSentara Healthcare is hiring a Medical Office Support Specialist to work in our Harrisonburg, VA office. This role involves handling incoming calls to address patient inquiries and resolve billing issues.To be successful in this position, you will need one year of experience in a medical office or call center setting, with strong communication and...
-
Community Support Specialist
3 weeks ago
Harrisonburg, Virginia, United States Wyndy LLC Full timeThe role of a Community Support Specialist at Wyndy LLC involves providing assistance and support to individuals within the 22803 area. This specialist fosters a positive community environment, promotes independent living, and connects people with necessary resources and services.This position requires collaboration with various professionals and...
-
Front Desk Support Specialist
2 weeks ago
Harrisonburg, Virginia, United States Bramble Enterprises, LLC Full timeThe Front Desk Support Specialist role at Bramble Enterprises, LLC involves providing top-notch customer service and support to our clients.You will be responsible for:Handling incoming calls and responding to customer inquiriesScheduling appointments and coordinating with team membersPerforming marketing and sales functions to drive business...
-
Agronomy and Retail Support Specialist
2 weeks ago
Harrisonburg, Virginia, United States Southern States Full timeAbout the JobSouthern States is seeking an Agronomy and Retail Support Specialist to join our team. This role will provide administrative support to our agronomy and retail locations, ensuring seamless communication with customers and internal teams.Key ResponsibilitiesSupport Accounts Receivable Billing: Support accounts receivable billing, generate and...
-
Camp Support Staff Specialist
2 weeks ago
Harrisonburg, Virginia, United States ENDLESS HORIZONS Full timeJob OverviewCamp Horizons is seeking a motivated and enthusiastic Support Staff Specialist to join our team for the summer of 2025. As a member of our support staff, you will play a vital role in ensuring the smooth operation of our camp.The ideal candidate will have excellent communication and teamwork skills, with the ability to work well under pressure....
-
Education Support Specialist in Harrisonburg, VA
1 month ago
Harrisonburg, Virginia, United States Soliant Full timeAbout the RoleWe are seeking an Education Support Specialist to join our team in Harrisonburg, VA.Job Summary:The successful candidate will provide support to students and teachers in a general education classroom, assisting with special education needs.Key Responsibilities:Provide instructional assistance to lead teachers and support students with special...
-
Administrative Support Specialist
23 hours ago
Harrisonburg, Virginia, United States James Madison University Full timeAbout James Madison University:We are a publicly funded university dedicated to preparing students for the future. Our beautiful campus and supportive community foster a commitment to academic excellence.At JMU, we offer comprehensive benefits that include paid time off, affordable health insurance, and retirement plans through the Virginia Retirement...
-
Admissions Support Specialist
24 hours ago
Harrisonburg, Virginia, United States James Madison University Full timeJob OverviewWe are seeking an exceptional Graduate Assistant to provide interactive support to the Office of Admissions. As part of our dynamic team, you will assist with admissions recruitment, data analysis, and outreach to prospective students. Your excellent communication skills and attention to detail will make you a valuable asset to our office.Assist...
-
Admission Support Specialist
2 days ago
Harrisonburg, Virginia, United States Medical Facilities of America, Inc. Full timeAs an Admission Concierge at Medical Facilities of America, Inc., you'll have the unique opportunity to make a meaningful impact on patient lives. Our team is dedicated to delivering exceptional patient experiences, and we're looking for like-minded professionals to join us.About the RoleAt Harrisonburg Health & Rehabilitation Center in Virginia, we're...
-
IT Infrastructure Specialist
1 month ago
Harrisonburg, Virginia, United States CommonWealth One Federal Credit Union Full timeJob OverviewWe are seeking an IT Infrastructure Specialist to provide internal IT department support to ensure that IT in-house, cloud services and the business processes are handled in a timely and efficient manner. The selected candidate will perform routine IT activities, user support services and ensure the effective performance of IT systems and...
-
Probationer Escort Specialist
3 weeks ago
Harrisonburg, Virginia, United States Virginia Department of Human Resource Management Full timeJob Title: Probationer Escort SpecialistSalary: $14.60 - $20.67 per hour (pay band 1)The Virginia Department of Human Resource Management is seeking a skilled Probationer Escort Specialist to join their team. As a Probationer Escort Specialist, you will be responsible for transporting probationers to and from approved community activities, work placements,...
-
Unit Operations Specialist
21 hours ago
Harrisonburg, Virginia, United States Sentara Healthcare Full timeSentara Healthcare is seeking a highly organized and detail-oriented Unit Operations Specialist to join our team. In this role, you will provide administrative support to our unit/department and serve as the first point of contact for patients, family members, and visitors.Job DescriptionThe Unit Operations Specialist provides administrative support to the...
-
Healthcare Support Associate
3 weeks ago
Harrisonburg, Virginia, United States American Red Cross Full timeAbout the OpportunityWe are seeking a dedicated and detail-oriented Phlebotomy Specialist to join our team in Harrisonburg, Virginia. As a valued member of our Donor Center staff, you will play a critical role in ensuring the success of our blood collection operations and helping to save lives every day.Job DescriptionIn this position, you will be...