Medical Receptionist
1 day ago
Main Job Duties and Responsibilities
- greet patients
- register patients according to established protocols
- assist patients to complete all necessary forms and documentation including medical insurance
- ensure patient information is accurate including billing information
- inform patients of medical office procedures and policy
- maintain and manage patient records
- move patients through appointments as scheduled
- answer incoming calls and deal with inquiries
- transfer calls as required
- schedule patient appointments
- collect co-pays and payments
- obtain external medical reports as required by radiologist
- respond and comply to requests for information
- complete other clerical duties as assigned
- ensure reception area is well maintained, neat and clean
- safeguard patient privacy and confidentiality
Education, Qualifications and Experience
- high school diploma
- knowledge of medical terminology, procedures, and diagnosis
- knowledge of computer and relevant software applications
- knowledge of general administrative and clerical procedures
- working knowledge of healthcare insurance preferred
Key Competencies and Skills
- communication skills - able to listen effectively and express oneself in a clear and articulate manner
- information collection and management - able to collect, organize and monitor data efficiently
- planning and organizing - able to multi-task, prioritize and schedule tasks and activities
- attention to detail - able to produce accurate and high quality work through concern for all areas involved
- customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction
- adaptability - able to adjust approach to meet changing demands and situations including dealing with diverse people
- confidentiality - able to maintain confidentiality and adhere to ethical standards
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