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Customer Service Representative

2 weeks ago


Las Vegas, United States Superior Loan Servicing Full time
Job DescriptionJob Description

Customer Service Representative

Superior Loan Servicing is a fast-growing, fast-pasted, customer oriented loan servicing company. We service privately funded loans, and work with the borrowers and lenders daily. Knowledge of the mortgage industry is a must.

Customer Service Representative Job Responsibilities:

  • Assists borrowers and lenders by providing excellent customer service and information regarding loan payments, delinquencies, payoffs, etc.
  • Maintains customer accounts by notating the account and following up on any pending requests.
  • Monthly payment assistance.
  • Resolving payment delinquencies.
  • Assist delinquent borrowers by working out potential loan modifications when needed.
  • Contributes to team effort by accomplishing related results as needed.

This is a full-time, Monday-Friday position. Our operating hours are 7:00am-5:30pm. You must be able to work any shift between the hours of 7:00am and 5:30pm. Great benefits package available after 90 days of employment. Most Federal Holidays are observed. Must be to pass a background check.

Customer Service Representative Qualifications / Skills:

  • Customer service
  • Product knowledge
  • Knowledge of the Mortgage industry
  • Quality focus
  • Problem solving
  • Documentation skills
  • Phone skills
  • Listening
  • Resolving conflict
  • Analyzing information
  • Multi-tasking

Education, Experience, and Licensing Requirements:

  • High school diploma or general education degree (GED) required.
  • 2 years related customer service experience preferably in a mortgage servicing environment is a plus.
  • Previous experience, especially in the mortgage industry, preferred

This position is available immediately. Come be a part of a fast-growing company with huge potential for growth.

Company DescriptionLoan servicing company seeking a full-time, in-office, Director of Servicing. We service short-term, hard-money loans. Please only apply if you have experience in the mortgage industry.Company DescriptionLoan servicing company seeking a full-time, in-office, Director of Servicing. We service short-term, hard-money loans. Please only apply if you have experience in the mortgage industry.