Customer Service Representative
16 hours ago
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Responsibilities
- Review daily shipping log, create bills of lading, pick demands, and provide to warehouse to ship orders
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
- Perform other duties as assigned
- Bachelor's Degree in relevant field of study (Business, Business Administration, Communication) or equivalent
- 1+ years of proven experience as a Customer Service Representative or in a similar role
- 1+ years of experience in order processing
- Bilingual (English and Spanish)
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Ability to multi-task
- Highly organized with the ability to prioritize projects and manage time effectively
- Attention to detail and accuracy
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