Dipatch/Call Taker

Job DescriptionJob Description

Are you highly organized, customer-focused, and thrive in a fast-paced environment? Join our team at [Company Name], a trusted leader in heating and air conditioning services. We are looking for a reliable Call Taker/Dispatcher to handle incoming calls and ensure our technicians are dispatched efficiently.

 

Key Responsibilities:

 

• Answer and prioritize incoming service calls, providing friendly and professional customer service.

• Gather detailed information from customers regarding HVAC service requests and emergency situations.

• Schedule and dispatch HVAC technicians based on availability, location, and skill set.

• Coordinate effectively with field technicians to ensure timely responses and service delivery.

• Monitor job statuses, adjust schedules as necessary, and communicate updates to customers.

• Handle inquiries about service availability, pricing, and appointment scheduling.

• Keep accurate records of calls, technician schedules, and job status updates.

• Assist with additional administrative tasks as needed.

 

Qualifications:

 

• Previous experience in a call-taking, dispatching, or customer service role (experience in HVAC or related industry preferred).

• Strong communication skills, both verbal and written.

• Ability to multi-task and manage time efficiently in a high-volume environment.

• Comfortable using dispatch software and computer systems.

• Strong problem-solving abilities and a sense of urgency.

• Ability to stay calm under pressure and work in a team-oriented environment.

• High school diploma or equivalent.

 

Benefits:

• Competitive pay

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunity for growth within the company

• Supportive and collaborative work environment

 

 

 

Company DescriptionLocal Heating and Air Conditioning company. We mainly do residential and light commercial (offices). Main office located in Shepherdsville.Company DescriptionLocal Heating and Air Conditioning company. We mainly do residential and light commercial (offices). Main office located in Shepherdsville.

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