Customer Service Coordinator
1 week ago
Dipatch/Call Taker
About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Call Taker in Shepherdsville. As a key member of our operations team, you will be responsible for handling incoming calls, dispatching technicians, and providing exceptional customer service.
Key Responsibilities:
- Answer and prioritize incoming service calls, providing friendly and professional customer service.
- Gather detailed information from customers regarding HVAC service requests and emergency situations.
- Schedule and dispatch HVAC technicians based on availability, location, and skill set.
- Coordinate effectively with field technicians to ensure timely responses and service delivery.
- Monitor job statuses, adjust schedules as necessary, and communicate updates to customers.
- Handle inquiries about service availability, pricing, and appointment scheduling.
- Keep accurate records of calls, technician schedules, and job status updates.
- Assist with additional administrative tasks as needed.
To be successful in this role, you will need:
- Previous experience in a call-taking, dispatching, or customer service role (experience in HVAC or related industry preferred).
- Strong communication skills, both verbal and written.
- Ability to multi-task and manage time efficiently in a high-volume environment.
- Comfortable using dispatch software and computer systems.
- Strong problem-solving abilities and a sense of urgency.
- Ability to stay calm under pressure and work in a team-oriented environment.
- High school diploma or equivalent.
In return for your hard work and dedication, we offer:
- A competitive salary of $45,000 - $55,000 per year, depending on experience.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunity for growth within the company.
- A supportive and collaborative work environment.
Instant Aire LLC is a trusted leader in heating and air conditioning services, serving residential and light commercial clients in the local area. Our main office is located in Shepherdsville, and we pride ourselves on providing top-notch service and support to our customers.
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