Service Desk Technician

1 day ago

Gulfport, United States AGJ Systems and Networks Full time
Job DescriptionJob Description

Job Summary:

The Service Desk Analyst will act as the first point of contact for client technical issues. The ideal candidate will possess strong troubleshooting skills, be highly organized, and have excellent communication abilities. Working in a fast-paced environment, the Service Desk Analyst will provide technical support, manage service tickets, and ensure client satisfaction by delivering timely solutions.

Education/Certification/Experience:

  • 1-3 years of experience in an IT support role, preferably in an MSP environment.
  • Certifications such CompTIA ITF+, CompTIA A+, or Microsoft Certified: Fundamentals, or comparable are a plus.
  • Familiarity with Microsoft Windows desktop and server OS, Office 365, and Active Directory.

Skills and Abilities Required:

  • Must have a positive, can-do attitude.
  • Excellent communication skills, both verbal and written.
  • Strong attention to detail and organizational abilities.
  • Ability to handle multiple priorities and maintain a sense of urgency.
  • Professional demeanor and client-focused mindset.
  • Strong problem-solving skills and technical aptitude.
  • Experience working with remote desktop support tools.
  • Familiarity with networking concepts such as DNS, DHCP, and TCP/IP.
  • Basic understanding of server and cloud technologies (e.g., Office 365, Azure).
  • Ability to work independently or collaboratively as part of a team.
  • Proactive approach to learning new technologies and troubleshooting methods.

Roles and Responsibilities:

Technical Troubleshooting & Support:

  • Provide remote and on-site support for end-user hardware and software issues.
  • Troubleshoot issues with Microsoft Windows operating systems, Office 365, network connectivity, printers, and other client technologies.
  • Manage Active Directory accounts, group policies, and user permissions.
  • Assist with routine maintenance tasks, such as software updates, system backups, and security patches.
  • Screen and diagnose client PCs and servers: Troubleshoot hardware and software issues, ensuring prompt resolution.
  • Install, configure, and upgrade hardware/software: Ensure clients’ systems are running efficiently and are up to date.
  • Provide end-user troubleshooting: Resolve software-related issues, assisting clients with usage and problem-solving.
  • Apply diagnostic techniques: Identify and investigate issues, determine root causes, and recommend effective solutions.
  • Assist with email system administration: Manage client email services and configurations.
  • Provide phone and help-desk support for incoming requests from remote users, delivering timely, high-quality service.

Client Communication & Client Service:

  • Communicate clearly and professionally with clients, providing updates, gathering necessary information, and ensuring client satisfaction.
  • Maintain a high level of client satisfaction by taking ownership of issues and seeing them through to resolution.
  • Provide guidance and training to clients on common technical issues and tools when appropriate.
  • Proactively communicate with clients and technical staff to keep them informed of progress and expectations.

Time Entry & Documentation:

  • Ensure accurate and timely entry of time for all tasks and activities in ConnectWise, including detailed documentation of work performed.

Keep client documentation and ticket information up to date within the system to ensure seamless transitions and continuity across the team

Company DescriptionAt AGJ, we combine technical expertise with a client-focused approach to deliver unparalleled IT services. Our team is committed to providing honest, tailored solutions that never oversell and always deliver on time. We prioritize both excellence and approachability, ensuring clients understand our services in simple terms.
We are not your typical IT company—we explain things in layman’s terms, making it simple for clients to understand. Our team is approachable, dedicated, and passionate about our work, ensuring that we consistently exceed client expectations. We work hard, but we also believe in maintaining a balanced and enjoyable work environment. This unique combination makes us a best-in-class IT provider, setting a new standard for the industry.
Note: This position requires a skills evaluation, background check, and drug screen.Company DescriptionAt AGJ, we combine technical expertise with a client-focused approach to deliver unparalleled IT services. Our team is committed to providing honest, tailored solutions that never oversell and always deliver on time. We prioritize both excellence and approachability, ensuring clients understand our services in simple terms.\r
We are not your typical IT company—we explain things in layman’s terms, making it simple for clients to understand. Our team is approachable, dedicated, and passionate about our work, ensuring that we consistently exceed client expectations. We work hard, but we also believe in maintaining a balanced and enjoyable work environment. This unique combination makes us a best-in-class IT provider, setting a new standard for the industry.\r
Note: This position requires a skills evaluation, background check, and drug screen.

  • IT Service Desk Technician

    2 weeks ago

    Gulfport, Mississippi, United States AGJ Systems and Networks Full time

    Job Summary:The Service Desk Analyst will act as the first point of contact for client technical issues. The ideal candidate will possess strong troubleshooting skills, be highly organized, and have excellent communication abilities.This role is ideal for individuals who enjoy working in a fast-paced environment and have a passion for delivering timely...

  • Front Desk Service Associate

    1 week ago

    Gulfport, Mississippi, United States CUSA, LLC Full time

    About the RoleThis is an exciting opportunity to join our team as a Front Desk Agent at the Fairfield Inn and Suites Gulfport, MS.CUSA, LLC is a leading hotel management company that values its associates and strives to provide exceptional guest service. As a Front Desk Agent, you will play a critical role in ensuring that our guests have a comfortable and...

  • Front Desk Agent

    7 months ago

    Gulfport, United States CUSA Full time

    Now Hiring: Hotel Front Desk Agent CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the Fairfield Inn and Suites Gulfport, MS. When joining our team, you will be joining a company that prides itself on providing exceptional guest service, recognizing our associates as our best asset, and...

  • IT Support Technician

    2 weeks ago

    Gulfport, Mississippi, United States AGJ Systems and Networks Full time

    About the RoleThis is an exciting opportunity to join our team as a Service Desk Technician at AGJ Systems and Networks. As a key member of our support team, you will be responsible for delivering exceptional customer service and resolving technical issues in a timely and professional manner.Key Responsibilities:Provide technical support and troubleshooting...

  • Hotel Front Desk Representative

    2 weeks ago

    Gulfport, Mississippi, United States CUSA, LLC Full time

    Job DescriptionWe are seeking a skilled Front Desk Agent to join our team at the Fairfield Inn and Suites Gulfport, MS.CUSA, LLC prides itself on providing exceptional guest service and recognizing our associates as our best asset. As a key member of our team, you will be responsible for delivering excellent customer experiences, working independently, and...

  • Automotive Service Technician

    2 weeks ago

    Gulfport, Mississippi, United States Group 1 Automotive, Inc. Full time

    PAT PECK HONDA is a leading dealership representing Group 1 Automotive, a prominent retail sales and service organization. We are seeking an experienced automotive technician to join our team.Job OverviewWe offer competitive salaries based on experience, ranging from $80,000 to $110,000 per year, depending on qualifications.Main Responsibilities:Perform...

  • Network Systems Engineer

    1 week ago

    Gulfport, Mississippi, United States AGJ Systems and Networks Full time

    Job Description: AGJ Systems and Networks - IT Service Desk TechnicianWe are seeking a skilled IT Service Desk Technician to join our team at AGJ Systems and Networks. This role involves acting as the primary point of contact for client technical issues, providing remote and on-site support for end-user hardware and software issues, and managing Active...

  • Domino's Pizza Front Desk Agent

    1 week ago

    Gulfport, Mississippi, United States Domino's Pizza LLC Full time

    Job DescriptionIn this Front Desk Agent role, you will play a crucial part in delivering outstanding customer experiences at Domino's Pizza LLC.Main ResponsibilitiesDeliver exceptional customer service by greeting customers warmly and addressing their needs promptly.Accurately process customer orders using our advanced technology.Ensure a clean and welcoming...

  • Fast-Track Automotive Service Technician

    1 month ago

    Gulfport, Mississippi, United States Premier Automotive Full time

    Welcome to Premier Automotive, where we are committed to delivering exceptional customer service and providing our customers with the best possible experience.Job SummaryWe are seeking a highly skilled Quick Lane Oil Change Technician to join our team. As a Quick Lane Oil Change Technician, you will be responsible for inspecting and lubricating vehicles...

  • Pest Management Service Technician

    3 weeks ago

    Gulfport, Mississippi, United States Orkin Full time

    Job DescriptionWe are seeking a highly skilled Pest Management Service Technician to join our team at Orkin. As a key member of our service delivery team, you will be responsible for providing exceptional customer service and ensuring the highest quality pest control services to our residential clients.Responsibilities:Complete our comprehensive training...

  • Hotel Guest Services Manager

    2 weeks ago

    Gulfport, Mississippi, United States CUSA, LLC Full time

    About CUSA, LLCCUSA, LLC is a successful hotel management company that prides itself on providing exceptional guest service and recognizing its associates as its best asset. Our company values include hard work, dedication, and teamwork.The Front Desk Agent role is crucial to ensuring every guest has a pleasant, safe, and secure stay. This position requires...

  • Automotive Technician

    3 weeks ago

    Gulfport, Mississippi, United States J. Allen Ford Full time

    Job DescriptionAre you passionate about cars and looking for a challenging career opportunity? As a Quick Lube Mobile Technician at J. Allen Automotive, you will play a critical role in ensuring the smooth operation of vehicles by performing multipoint inspections and providing exceptional customer service.We are seeking highly skilled technicians who can...

  • Environmental Services Technician

    2 days ago

    Gulfport, United States Select Specialty Hospital - Gulfport (Gulf Coast) Full time

    Overview Critical Illness Recovery Hospital Environmental Services Technician (Housekeeping) PRN/Per Diem/As Needed Pay: $15.00/per hour Location: Select Specialty Hospital Gulfport At Select Specialty Hospitals, a division of Select Medical, we care for chronically and critically ill or post-ICU patients who require extended hospital care. Select...

  • Residential and Commercial Equipment Technician

    2 weeks ago

    Gulfport, Mississippi, United States All Seasons Farm Equipment Inc Full time

    Job Title: Residential and Commercial Equipment TechnicianEstimated Salary: $48,000 - $65,000 per yearJob DescriptionWe are seeking an experienced residential and commercial equipment technician to join our team at All Seasons Farm Equipment Inc.As a residential and commercial equipment technician, you will be responsible for repairing and maintaining a...

  • Vehicle Service Specialist

    1 week ago

    Gulfport, Mississippi, United States J. Allen Mazda Full time

    Service Technician OpportunityJ. Allen Mazda is hiring a skilled Service Technician to join our team.Estimated Salary: $65,000 - $100,000 per yearJob ResponsibilitiesThe ideal candidate will have:Excellent diagnostic and problem-solving skillsAbility to communicate effectively with customers and staffStrong mechanical aptitude and knowledge of automotive...

  • Experienced Honda Technician Wanted

    2 weeks ago

    Gulfport, Mississippi, United States Group 1 Automotive, Inc. Full time

    About Group 1 AutomotivePAT PECK HONDA is proud to be part of Group 1 Automotive, a leader in the automotive retail sales and service industry.Job OverviewOur team is looking for an experienced technician to work with our quality dealership representing the Honda product line.Salary and CompensationThe successful candidate can expect to receive a competitive...

  • Detailing Technician

    1 week ago

    Gulfport, Mississippi, United States J. Allen Toyota Full time

    At J. Allen Automotive, we are committed to providing exceptional customer experiences through our top-notch vehicle preparation services. We are seeking a highly skilled Detailing Technician to join our team and contribute to our mission.Responsibilities:Perform thorough interior and exterior detailing of vehicles, ensuring that they meet the highest...

  • Heavy Duty Equipment Technician

    2 weeks ago

    Gulfport, Mississippi, United States Blacklidge Full time

    About the RoleThis Heavy Duty Equipment Technician position requires the ability to perform thorough cleaning and preparation of tankers for customer service. The ideal candidate will have excellent physical stamina and be able to work in confined spaces.

  • Agricultural Equipment Technician

    4 weeks ago

    Gulfport, Mississippi, United States JJ Nichting Company Full time

    JJ Nichting Company Seeks Experienced Agricultural Equipment TechniciansWe are committed to delivering exceptional equipment support services to our agricultural clients across the tri-state area of Iowa, Illinois, and Missouri.Salary and Benefits$28-$42 per hour based on experience. Our competitive pay package includes health, dental, and vision insurance...

  • Commercial Tire Technician

    2 weeks ago

    Gulfport, United States Snider Fleet Solutions Full time

    People who want to do a great job want to work for a company that values that dedication.We do.Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are recognized as an industry leader for providing innovative outsourcing alternatives to both single truck customers and large multi-location...