Front Desk Service Associate

1 week ago


Gulfport, Mississippi, United States CUSA, LLC Full time
About the Role

This is an exciting opportunity to join our team as a Front Desk Agent at the Fairfield Inn and Suites Gulfport, MS.

CUSA, LLC is a leading hotel management company that values its associates and strives to provide exceptional guest service. As a Front Desk Agent, you will play a critical role in ensuring that our guests have a comfortable and memorable stay.

Responsibilities:

  • Check-in and check-out guests, handle room assignments, and process transactions accurately
  • Respond to guest inquiries, resolve issues efficiently, and provide recommendations on hotel services and local attractions
  • Maintain a clean and organized front desk area, adhering to hotel standards
  • Stay informed about hotel policies, procedures, and services to provide excellent guest experiences
  • Collaborate with other departments to ensure seamless guest experiences

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of experience in customer service, hospitality, or a related field
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Familiarity with cash handling procedures and hotel software

Benefits:

  • A competitive salary range of $28,000 - $38,000 per year, depending on experience
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • The chance to make a positive impact on our guests' stays

We are an equal opportunities employer and welcome applications from diverse candidates.



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