Front Desk Service Associate
1 week ago
This is an exciting opportunity to join our team as a Front Desk Agent at the Fairfield Inn and Suites Gulfport, MS.
CUSA, LLC is a leading hotel management company that values its associates and strives to provide exceptional guest service. As a Front Desk Agent, you will play a critical role in ensuring that our guests have a comfortable and memorable stay.
Responsibilities:
- Check-in and check-out guests, handle room assignments, and process transactions accurately
- Respond to guest inquiries, resolve issues efficiently, and provide recommendations on hotel services and local attractions
- Maintain a clean and organized front desk area, adhering to hotel standards
- Stay informed about hotel policies, procedures, and services to provide excellent guest experiences
- Collaborate with other departments to ensure seamless guest experiences
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of experience in customer service, hospitality, or a related field
- Excellent communication and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Familiarity with cash handling procedures and hotel software
Benefits:
- A competitive salary range of $28,000 - $38,000 per year, depending on experience
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
- The chance to make a positive impact on our guests' stays
We are an equal opportunities employer and welcome applications from diverse candidates.
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