Customer Service Call Center Representative

23 hours ago


Marlton, United States Tuition Options LLC Full time
Job DescriptionJob Description

CUSTOMER SERVICE/CALL CENTER REPRESENTATIVE

FULL AND PART TIME POSITIONS AVAILABLE

 

JOB DUTIES:

Work specific call queues as directed to achieve optimum results – employee will be on the phone for long periods during workday.

Excellent customer service, communication skills and willingness to learn and improve. Motivated individual with a disciplined work ethic.

Auto-dialer experience or ability to be trained to use auto-dialer.

Ability to multitask between different workstreams while remaining organized and efficient with time.

Ability to take accurate servicing notes promptly to document each task and/or pertinent borrower information.

Ability to use reasoning and product knowledge to effectively and efficiently solve borrower issues, communicate clearly and concisely with borrowers and close out calls timely.

Maintain positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis

Ability to follow written and verbal instructions.

Compliance with federal, state and local servicing and legal requirements.

Proficiency with general computer skills, including Outlook, Excel, Word. Basic math and reconciling skills.

1-2 years of experience preferred - willing to train the right candidate.

Hybrid work schedule may be available after six (6) month training period.

Benefits apply to FULL TIME employees. Salary commensurate on experience.

 

Company DescriptionTuition Options is a third-party student loan servicer which partners with schools of all sizes and types across the country. Our software platform and loan servicing team help to lessen the administrative burden of managing payment plans and institutional loan programs for school clients so that they can focus on what’s important - educating their students. Our experienced team aids schools and students with robust reporting tools, analytics and dedicated customer support. See company website for additional information: www.tuitionoptions.comCompany DescriptionTuition Options is a third-party student loan servicer which partners with schools of all sizes and types across the country. Our software platform and loan servicing team help to lessen the administrative burden of managing payment plans and institutional loan programs for school clients so that they can focus on what’s important - educating their students. Our experienced team aids schools and students with robust reporting tools, analytics and dedicated customer support. See company website for additional information: www.tuitionoptions.com

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