Customer Service Representative
3 weeks ago
Embark on an exciting journey as a Customer Service Representative, where your enthusiasm for delivering outstanding service will shine through every interaction. You'll be at the heart of our mission, using various channels to solve problems and elevate the customer experience in a fast-moving, customer-first environment.
What sets us apart is our commitment to nurturing your career. Our immersive training program is more than just an introduction-it's designed to spark your growth and prepare you for an exciting career.
At bet365, we invest in your development; you'll be welcomed into a supportive network of mentors and peers committed to your success. Together, we'll challenge conventions and set new standards for customer service excellence. Join bet365 and step into a career that's Never Ordinary.
Starting at $22.40 per hour, with an increase to $23.24 post-training, our benefits package includes Company funded healthcare, a 401(k) with Company match, 32 paid days' off annually, bonus, on-site fitness facilities, and more. This position is to be filled with a start date of January 13th.
Preferred skills and experience
- Strong individual and team collaboration skills.
- Exceptional verbal and written communication abilities.
- Keen listening skills.
- A passion for delivering outstanding customer service.
- Eagerness to expand personal knowledge and skills.
- Meticulous attention to detail.
- Proficiency in multitasking within a fast-paced environment.
- Innovative problem-solving capabilities.
- Efficient typing, literacy, and numeracy skills.
- Ability to obtain licensing in applicable states that bet365 operates.
Main Responsibilities
- Ensuring a positive experience for our customers.
- Utilizing internal tools to investigate customer inquiries, coordinating with various departments, and escalating within the Customer Service team as needed.
- Communicating with customers via live chat, telephone, and email effectively and efficiently.
- Resolving customer requests and complaints in a timely and polite manner.
- Conducting internal tasks to improve customer perception of our platform.
- Demonstrating a thorough understanding of policies, procedures, and licensing requirements.
- Advocating for responsible gaming.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
- Are you at least 21 years of age?
- Do you require sponsorship to work in the United States?
- Are you comfortable with the pay rate specified in the job posting
- Given that our work as a sportsbook aligns with the live sporting calendar, are you willing to work a flexible schedule, including weekdays and weekends? The department's operating hours are 7am to 10pm and you will be assigned to five 8-hour shifts weekly.
- There is an interactive 10-week training period at the start of your time with us. Do you have any prior commitments that would require you to miss training within the next few months?
- Since this position is based on-site in our Marlton, NJ, are you able to reliably commute to this location 5 days a week?
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