Audit Specialist
16 hours ago
JOB DESCRIPTION
The Senior Marketing Audit Response Specialist is responsible for supporting the end-to-end audit response program for the Marketing team. This position is responsible for analyzing internal and external audit requests, planning, and developing an appropriate response strategy, compiling required information, researching account specific nuances, and proofing communication content.
RESPONSIBILITIES
- Creates project plans with guidance from stakeholders, tracks and monitors results, prepares status reports, facilitates project meetings, escalate risks, and help drive cross-functional audit projects to completion. Assist other project managers as needed during peak audit volumes.
- Creates written narratives and compile supplemental information to address audit related inquiries, working with cross-functional stakeholders as needed. Assists with updating process documents to improve efficiency of future audits.
- Analyze internal and external audit requests, research previous response approaches, and align on an appropriate response strategy with key stakeholders.
- Coordinates with data teams to obtain required data points needed for audits and account level testing and review for accuracy.
- Pulls email, letter and other communication copies and proofread content to ensure it matches against expectations.
- Conducts detailed root cause analysis, identify, and investigate irregularities, and develop a complete understanding around all the nuances.
- Performs other duties, as assigned.
MINIMUM REQUIREMENTS
EDUCATION: Bachelor's FIELD OF STUDY: Finance, Accounting, Business, Economics
EXPERIENCE: 3+ years of relevant business experience in process or program management
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
- Proficient in PowerPoint, Word, Outlook, Excel, and Visio
- Excellent verbal and written communication skills
- Strong problem solving, deduction and critical thinking skills with an ability to translate ambiguous asks into tangible outcomes.
- Strong attention to detail.
- Strong prioritization and project management skills
PREFERRED QUALIFICATIONS
EDUCATION: Master's or Advanced
EXPERIENCE:
- Experience with ADA, FCRA, FDCPA, EFTA, TCPA, GLBA, SCRA, UDAAP, particularly as applied to debt servicing and collections.
- Financial services experience
- SQL querying experience
- Prior success conducting external or internal audits.
- Prior project management experience
CERTIFICATION(S): PMP certification; Lean Six Sigma Certification
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
- Knowledge of compliance requirements, particularly as applied to debt servicing and collections.
- Background and experience with audit methodologies and techniques.
- Work cross-functionally with various departments and stakeholders.
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