Store Manager
5 days ago
About the Role
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store’s strengths, opportunities, and competitors. You’ll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
- Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies.
- Represent yourself and the H&M brand positively during all customer interactions.
- Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results.
- Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products.
- Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
- Schedule to budgeted hours plan in line with sales budget and commercial activities.
- Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
- Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge.
- Manage store maintenance in a cost-efficient way.
- Ensure all admin routines for both people and operations are handled in a correct way.
Fashion & Trend Awareness
- Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
- Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
- Ensure good understanding of the local area of your store, customers, competition, and fashion trends.
Team & Development
- Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team.
- Complete performance evaluations and succession planning to support business needs & team.
- Retain and share your knowledge and skills with your team.
- Strong collaboration with Area team and store leadership team including VMs.
- Responsible for the teams planning & scheduling.
- Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings, etc.
- Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed.
- Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development.
Retail Operations/ Visual & Commercial Execution
- Ensure a clean and tidy sales floor and back of house.
- Ensure high fashion quality, visual and commercial product presentation, with great garment care.
- Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues.
- Responsible for & supports with the daily opening & closing of store routines and processes.
- Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards, processes, utilizing all tools and technology provided.
- Upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc).
- Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global & local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store.
- Update & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness etc).
Who You Are
- To be a successful and effective Store Manager, you’ll be a strong leader who enjoys taking responsibility for others.
- Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers & managing statistics.
- Relevant experience working in a leadership position that you can apply to your role.
- Retail management and retail operations experience.
- Experience collaborating closely with a team.
Why You’ll Love Working at H&M
- We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
- We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
- You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
- We are an inclusive company where you’re encouraged to be yourself at work.
- You will have access to a large global talent community, where career growth and aspirations have no limits.
- We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
- You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.
Compensation: expected base salary range is $62,452- $70,258 annually**
EEOC Code: OFM
Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations)
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
#J-18808-Ljbffr-
Store Manager
5 days ago
Dayton, United States Lids Inc Full timeLids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike,...
-
Store Manager
1 month ago
Dayton, United States Community Choice Financial Family of Brands Full timeOverview: As a Store Manager, you will assist in managing overall store performance by overseeing account management and recovery processes all while providing an unmatched positive customer service experience. Whether it's building customer relationships or demonstrating new sales techniques, you will work daily to set an example and become a key...
-
Store Manager
5 days ago
Dayton, United States H&M Full timeAbout the RoleAs a Store Manager, you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that...
-
Store Manager
1 month ago
Dayton, United States Claires Boutiques Inc Full timeJob DescriptionJob DescriptionClaire's - A Career that's always in style Store Manager OpportunityAbout the RoleAs Store Manager, your core area of responsibilities will be: Sales and profit - Achieving store targets through driving sales and moreSales and profit: achieving store targets through driving salesCustomer service: delivering the finest...
-
Store Manager
3 days ago
Dayton, United States Community Choice Financial Family of Brands Full timeOverview: Our Assistant Store Managers develop their leadership skills in real time by assisting the Store Manager with account management (collections), customer outreach, and risk management. You will take part in overseeing, training, and coaching customer service representatives in the store while being a champion for compliance and ensuring Company...
-
Store Manager
4 weeks ago
Dayton, United States Community Choice Financial Family of Brands Full timeOverview: As a Store Manager, you will assist in managing overall store performance by overseeing account management and recovery processes all while providing an unmatched positive customer service experience. Whether it's building customer relationships or demonstrating new sales techniques, you will work daily to set an example and become a key...
-
Store Manager
6 days ago
Dayton, United States Serv-U-Success Full timeJob DescriptionJob Description- Starting at $44,200/yr, up to $57,000/year (pay based on experience)- Additional bonus and incentive programs- Weekly Phone Stipend- Weekday and Weekend availability needed- Availability 6:00am-6:00pm- Available Work Locations in Huber Heights, Dayton, and Kettering Are you an experienced manager? Do you enjoy mentoring and...
-
Store Operations Manager
2 weeks ago
Dayton, Ohio, United States Serv-U-Success Full timeCompany OverviewWe are a leading retailer with over 270 stores across six states, employing nearly 2,000 people. Our team is dedicated to providing exceptional customer service and promoting our products effectively.Job DescriptionAs a Store Manager at Serv-U-Success, you will be responsible for leading a team of Assistant Store Managers and Store...
-
Assistant Store Manager
3 weeks ago
Dayton, Nevada, United States Carson Plains Casino, Dayton, NV Full timeJob Title: Assistant Store Manager">About the Role:">The Carson Plains Casino in Dayton, NV is seeking an experienced Assistant Store Manager to support our Convenience Store team. As a key member of our retail operations team, you will be responsible for assisting the store manager, supervising store staff, and maintaining high customer service...
-
Store Operations Manager
3 weeks ago
Dayton, Ohio, United States Serv-U-Success Full timeJob OverviewWe are seeking an experienced Store Operations Manager to join our team at Serv-U-Success. This role will involve leading a team of Assistant Store Managers and Store Representatives, providing coaching and training to ensure they have the necessary skills to succeed.
-
Store Operations Manager
3 weeks ago
Dayton, Ohio, United States Community Choice Financial Family of Brands Full timeJob Summary:Community Choice Financial Family of Brands is seeking a highly motivated and results-driven Store Operations Manager to oversee the success of our stores. As a leader, you will set the bar high for performance and customer service, provide ongoing coaching and training to your team, and champion store security and loss prevention.About the...
-
Convenience Store Manager
2 weeks ago
Dayton, Ohio, United States Duncan Oil Co. Full timeAbout UsDuncan Oil Company has been providing quality petroleum products to customers for over 60 years. With 9 RoadDog convenience store locations in Ohio, we are committed to delivering exceptional customer service and promoting a positive work environment.This Retail Manager in Training role offers an excellent opportunity for a career-minded individual...
-
Store Leadership Manager
3 weeks ago
Dayton, Ohio, United States 7-Eleven Full timeWe are seeking a highly motivated and experienced Store Leader to join our team at 7-Eleven. As a Store Leader, you will be responsible for overseeing the daily operations of the store, ensuring excellent customer service, and driving sales growth.What We OfferA competitive salary of $60,000 - $80,000 per year, depending on experience.A strong benefits...
-
Assistant Store Manager
4 weeks ago
Dayton, United States Chico's FAS, Inc. Full timeJoin our chic team, dedicated to a styling and social experience that inspires women to express their individuality. POSITION OBJECTIVE: The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations,...
-
Convenience Store Management Role
2 weeks ago
Dayton, Ohio, United States Duncan Oil Co. Full timeWe are seeking a dynamic and results-driven individual to fill our Store Manager in Training position at Duncan Oil Co. This role offers a competitive salary of $48,000 - $62,000 per year, depending on experience, along with opportunities for growth and development within the company.About the CompanyDuncan Oil Co. is a family-owned and operated company with...
-
Merchandise Store Remodel Manager
2 weeks ago
Dayton, Ohio, United States Field Force Merchandising Full timeAs a seasoned MERCHANDISE STORE REMODEL MANAGER, you'll be responsible for leading multiple project sites simultaneously while ensuring seamless execution of retail installations and merchandising tasks.Key responsibilities include providing regular progress reports to senior management, interpreting complex designs and plans, and maintaining effective...
-
Store Operations Manager
2 days ago
Dayton, Ohio, United States Insomnia Cookies Full timeJob Summary:We are seeking a highly skilled Shift Leader to join our team at Insomnia Cookies. As a Shift Leader, you will be responsible for providing exceptional customer service and quality products to all of our guests throughout their experience within our bakeries.In this role, you will support store leadership by maintaining operations during your...
-
Retail Store Associate Manager
2 weeks ago
Dayton, Ohio, United States Express Full time**Job Description**We are Express, a leading fashion brand that offers high-quality clothing and accessories for men and women. As a Retail Sales Associate Keyholder, you will play a critical role in providing exceptional customer service, driving sales, and maintaining a positive store environment.Key ResponsibilitiesDeliver outstanding customer service by...
-
Friendly Store Manager
2 weeks ago
Dayton, Ohio, United States Burlington Full timeRole SummaryThe Customer Service Lead is a key member of our store leadership team, responsible for delivering exceptional customer experiences, driving sales growth, and developing our store teams. We are seeking a talented and experienced Retail Leader to join our team and contribute to our ongoing success.In this challenging and rewarding role, you will...
-
Wholesale and Retail Sales Manager
2 days ago
Dayton, Ohio, United States The UPS Store #2399 Full timeWhy Work with Us: As a Wholesale and Retail Sales Manager at The UPS Store #2399, you will be part of a fast-growing, innovative print business with a clear mission to deliver exceptional products and services. You will work in a supportive and entrepreneurial environment where your contributions directly impact the company's success. Our unique compensation...