Operations Supervisor- Commercial Department

7 days ago


Rosemead, United States American Water Co. Full time
Operations Supervisor- Commercial Department

Company: American Water Works Company Inc

Requisition ID: 106718

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, we provide safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations.

California American Water has a leadership opportunity available in Rosemead, CA. Our team is seeking an Operations Supervisor- Commercial Department to help drive customer service and operations. Our ideal candidate will be well-versed in the water utility arena, possess leadership experience, and be customer focused.

Base salary range: $78,936 to $131,859/annually. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. In addition to compensation, you will receive a comprehensive benefits package including 401(k), medical, dental, vision coverage, disability, paid time off, life insurance, and more

Primary Role
  • Provides supervision for Customer Service Field, Meter Reading Operations (union environment) and stock clerk.
  • Monitors employee productivity and provides training, constructive feedback, and coaching.
  • Organizing workflow and ensuring that employees understand and perform their duties and assigned tasks.
  • Responsible for coaching, resolving issues and serving as a link between subordinates, other departments, and management.
Key Accountabilities
  • Supervise and coordinate regional construction, operations, and maintenance within established budget limitations.
  • Assures policies, procedures, programs, and performance are adhered to ensure operational efficiency.
  • Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.
  • Obtains all required permits, licenses, rights of way, etc. required for proper compliance.
  • Customer service heavy position with daily customer interaction through various methods including phone, email, and site visits.
  • Resolve customer complaints by researching and making software systems and/or billing adjustments.
  • Implement and foster the coaching and development of employees.
  • Support the Business Development function in operational analysis pricing and integration of water and wastewater business opportunities.
  • Work collaboratively with other functional leads to mitigate business risks.
  • Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
Knowledge/Skills
  • Knowledge of the regulated water/wastewater business and the regulations impacting the business.
  • Expert knowledge of process and operational areas.
Experience/Education
  • Two (2) years of previous supervisory experience.
  • Bachelor’s Degree in operational discipline, management, or related technical discipline or equivalent experience.
Hours/Schedule
  • Full-time
  • Monday-Friday, daylight hours
  • On-call responsibility

Join American Water... We Keep Life Flowing

American Water is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination based on age, race, color, gender, sexual orientation, national origin, religion, marital status, citizenship, or disability.

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