Customer Service and Support Representative

3 weeks ago

Spokane, United States Alside Full time $22 - $24

Inside Sales/Customer Service

Since 2022, Associated Materials / Alside has been undergoing a transformation to maximize our potential through investments in people, operations, and brands. If you want to be part of a company where your ideas and input are more than just encouraged-they are valued-this is the place for you. At Associated Materials / Alside, your contributions will provide an immediate and lasting impact, helping us achieve what is possible.

POSITION SUMMARY:

Founded in 1947, Alside is a leading distributor of exterior building products for residential and commercial remodeling and new construction markets. The Inside Sales position is a critical role in our Supply Center, primarily responsible for serving and supporting our customers through superior customer service that meets each customer's unique delivery and product requirements.

KEY ACCOUNTABILITIES:
  • Deliver Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail
  • Develop and maintain a high level of product knowledge
  • Field and resolve customer issues and questions
  • Perform inside sales duties as needed
  • Utilize consultative selling skills
  • Establish, develop, and service new customer accounts
  • Provide quotes to customers and process customer orders
  • Schedule product deliveries, and communicate deliveries to the customer
  • Order inventory for replenishment
  • Operate in a safe manner and maintain a safe work environment
  • Support Supply Center Team in attaining overall goals and objectives of the business unit
  • Accurate order entry
  • Follow and execute additional direction given by Branch Manager to assist in obtaining overall goals and objectives of the organization
  • Other duties as necessary
REQUIRED EDUCATION, EXPERIENCE & SKILLS:
  • Ability to multi-task and make business decisions in a constantly changing, fast-paced environment
  • Composed under pressure
  • Results Driven
  • Self-Motivated and Enthusiastic with a positive attitude
  • Effective Time Management
  • Organized and Detail Oriented
  • Excellent Communication Skills - Written, oral and listening
  • Ability to learn and embrace new technology
PHYSICAL REQUIREMENTS:
  • Frequent standing, walking, bending, talking, and listening
  • Location specific lifting requirements based on what the supply center required
WORK ENVIRONMENT:
  • The atmosphere is that of a warehouse environment and office space
  • This position will primarily work in a facility where forklifts are present
  • Employees must wear Personal Protective Equipment issued for the branch location
  • Temperature can range from extreme cold to extreme heat
  • Frequent use of company communication devices is required such as a computer, cell phone, and printer
PREFERRED EDUCATION, EXPERIENCE & SKILLS:
  • College degree preferred
  • 2+ years' experience in a retail/wholesale environment with a demonstrated success working with customers
  • Microsoft Excel, Office, and Outlook experience
  • General knowledge of the building industry preferred but not required
Benefits:
  • Medical, dental, vision, life and disability insurance. Participation in the company's 401(k) plan with matching contributions.
  • Annual vacation pay and paid holidays throughout the calendar year.
  • Other Compensation may include bonuses, commissions, or other forms of compensation offered to the hired applicant in addition to their established salary range or wage scale.
  • Benefits apply for full-time positions working 30+ hours a week. Part-time positions may be eligible for limited benefits.
  • A collaborative environment with idea-sharing, learning, and curiosity.
  • Training and mentoring.
  • Opportunities for growth within the company.

ALSIDE BUILDING PRODUCTS . . . THE CHOICE OF INDUSTRY PROFESSIONALS

Associated Materials, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

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