Service Writer

2 weeks ago

Auburn, United States Sonsray Machinery, LLC Full time
What do we do?

At Sonsray, we’re in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. We are the largest CASE Construction Equipment dealership on the West Coast. Sonsray provides comprehensive sales, as well as parts and service support, including rental and leasing programs for our CASE customers.

Why work here?

At Sonsray, we value all employees, their contributions, and most importantly, their ideas

We know that the key to moving mountains is teamwork.

  • Medical (HSA and PPO options)
  • Dental, Vision, and Life insurance - Free
  • 401K with competitive contributions made by Sonsray
  • 80hrs of annual vacation which increases with years of service
  • Uniforms Provided Annually
  • Boot Voucher Annually - $125.00
  • One full day off and paid for Community Volunteer work, annually
  • Birthday Meal on Sonsray
  • Privately owned and operated. All decisions come from the heart, not a boardroom
  • Annual Holiday Party - we cover airfare and hotel for you and your +1
  • We’re growing We encourage you to also
  • Open door policy - enjoy working with an active owner and management team

A Day in the Life of a Service Writer:

Compensation: $24.00 - $34.00 / hour DOE

  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into E-Emphasys
  • Maintains a job board and helps in the delegation of work to technicians
  • Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns
  • Maintains unit records by recording problems and corrective actions planned
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory courses
  • Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Performs other functions or duties as directed by management in line with the objectives of the dealership
  • Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
  • Construction Equipment or Heavy Diesel dealership experience is highly desired
  • Basic mechanical knowledge is a plus
  • Bilingual in Spanish is a plus
  • Able to accomplish monthly service goals and deadlines
  • Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace

https://sonsray.com/about/sonsray-video-gallery/

Questions? Contact us at Recruiting@Sonsray.com or 323.319.1900 Ext 0137

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