Service Writer

At Pomp's, we don't just sit in park and blow exhaust in your face. As one of the leading tire companies in the industry, Pomp's is driven to deliver best in class service to our customers. It's this promise to excellence which has made Pomp's Tire Service THE foremost trusted Tire Service Company since 1939. Whether you are an experienced automotive technician or are a laborer simply looking for a change in pace, Pomp's wants YOU to join our talented team of tire professionals. Unlike other tire companies that keep you in the slow lane, Pomp's recognizes the value in individual career advancement and wants to accelerate your skills. Join the thousands that have already and see firsthand how Pomp's drives both the industry and its own employees further. Pomp's Tire Service is urgently hiring for a Service Writer. The Service Writer is a core part of Pomp's Tire Service and opens the door for great growth and potential within our team. Service Writers need to explain customers' needs to staff to ensure that proper vehicle maintenance is performed as needed. Service Writers also schedule appointments, process orders, monitor delivery and handle customer complaints. Job Responsibilities: Develop cost estimates, logging needed parts and providing time estimates for scheduled repairs Developing strong customer relationships through successful management of customer needs Maintaining computerized customer profile information Monitoring customer records to check for regular scheduled servicing and future work Schedule Service Technician work orders Convey necessary information regarding costs, parts, work and Technicians to customers Enter details of repair jobs on company network and prepare repair instructions Job Requirements: Driver's License Required, with ability to pass pre-employment driver's file and DOT physical Proven work experience as a Service Writer or similar role Computer literacy and knowledge of office software programs Excellent communication and customer service skills Strong record-keeping skills The ability to understand and relate technical issues to the service team from customers' non-technical descriptions High school diploma or equivalent is preferred Working with Pomp's Tire Service includes Competitive Hourly Wages, full benefits, and a great potential for growth. Pomp's Tire Service offers a robust healthcare plan at affordable rates, a company matched 401K, and discounts on company products. You wouldn't stop at a green light, so don't let your career become caught in a roadblock. Put the wheels in motion and consider Pomp's Tire Service as your next career destination At Pomp's Tire Service, we help you get where you want to go EEO Employer/AA: M/F/Vets/Disabled J-18808-Ljbffr