Director of Performance Quality

2 weeks ago

Memphis, United States Agape Child And Family Services Inc Full time $85,000 - $110,000

Starting Salary Range: $85,000 - $110,000

Agape has a current opening for aDirector of Performance Quality & Improvement. Agape adopts an organization-wide Performance and Quality Improvement system that advances efficient, effective service delivery, effective management practices, and the achievement of strategic and program goals. This position will shepherd Agapes adherence to Performance and Quality Improvement (PQI) standards that encourage the use of data to identify areas of needed improvement and implement improvement plans to support achieving performance targets, program goals, client satisfaction, and positive client outcomes. A hallmark of Agapes comprehensive approach to PQI is the promotion of a broad-based, organization-wide process that includes staff and stakeholders as a vital management tool.

This position is responsible for the comprehensive strategy and implementation of Agapes data management, reporting, and quality improvement processes, including program performance evaluation and continual quality improvement support for a wide range of service deliverables and contracts. This position oversees all data assets, tools, and analytics, ensuring that all PQI team deliverables are timely, accurate, and of the highest quality. This position will lead agency efforts to sustain a data-drivenculture to monitor and collectively respond to quality issues and opportunities. Will facilitate targeted process improvement (research-driven design and rapid cycle improvement) to iterate the effectiveness of youth- and family-centered pathways across all Agape programs.

  • Provides supervision and development of PQI staff.
  • Works in partnership and relationship with key community leaders, supporters, and advocates to ensure that Agape remains a leader in innovative service delivery and maintains the data infrastructure to sustain it.
  • Is a member of the Agape leadership team and is jointly responsible for the overall success of Agapes service delivery.
  • Supports program quality and Agapes strategic plan
  • The ideal candidate will be a strategist and leader who can effectively lead teams and meaningfully engage partnerships while also implementing Agapes vision, mission, and long-term goals.

Responsibilities:

  • Develop, coordinate, and lead the execution of Agapes annual PQI strategic plan to achieve desired outcomes and stated objectives.
  • Lead and mentor the PQI team to achieve high standards, meet annual targets associated with their position.
  • Ensure agency policies, procedures, and guidelines are communicated and followed by the PQI team.
  • Provide support for ongoing PQI staff professional growth and development.
  • Ensure fidelity to existing PQI processes, monitoring team adherence, reinforcing standards, and setting high standards in operational integrity
  • Perform advanced data analysis to drive strategic agency decision-making and to demonstrate the value and impact of Agape service deliverables using expert-level skills in Power BI, SQL, Smartsheet, etc.
  • Design, develop, and maintain complex data reports and dashboards that communicate actionable insights effectively to leadership, demonstrating a deep understanding of organizational priorities.
  • Ensure timely, accurate, and strategic reporting in line with contractual obligations and to other external entities, anticipating and adapting to evolving reporting requirements.
  • Act as a key resource for Agapes case management software (currently Penelope), demonstrating a comprehensive understanding of its structure and capabilities.
  • Foster collaboration within and across agency teams
  • Ensure full agency adoption of the continuous improvement processes and rapid cycle improvement processes (CQI) in cooperation with COA standards.
  • Develop, implement, and monitor the Agape Performance Quality and Improvement program; Ensure programs review current protocols on a regular basis. Prepare special reports disseminating information to staff relating to PQI; review collected data on a recurring basis; Coordinate information flow and act as a liaison for administration, training, operations, and other related departments and teams in matters relating to PQI.
  • Support Agape's strategic alliances and partnerships related to data, quality improvement, and systems innovation.
  • As a member of Agapes leadership team, will help create PQI budgets and track expenditures in alignment with the Board-approved budget.
  • Maintain positive and effective relationships and communication with Agape staff.
  • Serve as an advocate for Agape Child & Family Services and the communities we serve.
  • Will participate and provide leadership and support on all assigned agency committees, as well as to the Board.
  • Will perform all other duties within the general scope of this position, as requested by the direct supervisor or other members of Agape Leadership.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working at a computer.
  • Prolonged walking, standing, and climbing stairs within community sites and during community events.
  • Must be able to lift up to 20 pounds at a time.

Bachelors degree from an accredited college or university required, Masters degree preferred from an accredited institution in Information Systems, Computer Science, Statistics, Mathematics, Nonprofit Management, or related field. Must have a minimum of five years of work-related experience in data system and reporting design, management and implementation with large-scale datasets. Strong ability to analyze quantitative and qualitative data and information from various sources. The ideal candidate must have the demonstrated ability to cultivate relationships with a wide range of people and collaborate with internal and external partners, excellent organizational and leadership skills. Ability to lead a team with multiple simultaneous projects. Outstanding analytical and problem-solving abilities and a proven self-starter; Excellent communication skills, both verbal and written; Demonstrated computer proficiency, including Microsoft Office Suite, Power BI, Power Query, DAX, Smartsheet, SQL, and other software applications essential to this position. Experience using a case management system. We currently use Penelope.Must have an automobile available for business use and maintain a current driver's license and current auto insurance with acceptable coverage levels. Will be required to work a flexible schedule and be available as needed on some evenings and weekends. Candidate must be willing to lead Agapes accreditation (COA) and Performance Quality and Improvement (also known as Continuous Quality Improvement) standards of quality & excellence.

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