Customer Service Analyst
7 days ago
In this role, you will provide mentorship and real-time resolution on a wide variety of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, support entitlements and validation, electronic support solve and product availability. Handle open service requests that are dispatched, implement fixes, analyze the software problem and write case notes in the tracking system. This is an entry-level full-time Hybrid role with Oracle
Basic Qualifications
• At least 2 years total combined related work experience and completed higher education
• Receipt of the appropriate government security clearance card applicable for your position
• Due to the client contract, you will be assigned, this position requires you to be a U.S. citizen
Preferred Qualifications
• At least 1 year of clinical or customer service experience
• This is a hybrid role and requires to be in the Office 2-3 times a week.
• We invite you to apply if you have the above skillset and experience
• If you have experience in healthcare call centers/ customer support experience, it has an added advantage.
Entry Career Level IC0
Career Level - IC0
In this role, you will provide mentorship and real-time resolution on a wide variety of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, support entitlements and validation, electronic support and product availability. Handle open service requests that are dispatched, implement fixes, analyze the software problem, and write case notes in the tracking system. Work is semi-routine in nature. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. The position may work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
Key Activities:
- Point of contact for clients as they go through an implementation. Resource for clients as things are being implemented.
- Capture requirements and determine the scope of work to estimate delivery effort and delivery time frames
- Troubleshoot and problem solver, things can go wrong, and we need someone who can think on their feet and jump in to try and figure things out.
- Ticketing systems
- M-F (8-5) 40 hours. Potential for overtime but not likely
- Day to day: Combination of client meetings, emailing, team meetings, team of people that work with a client.Part of a smaller team but you are working with the client individually. At the end of the year, you can point out what you worked on.
Ideal Candidate:
- Deadline driven
- Ability to prioritize
- Technical background is helpful
- Customer service experience
- Needs to be organized
- Ability to think through problems
- Comfortable with learning
- Fast-paced
If you have mentioned skillsets we are waiting to connect with you
Please apply
-
Customer Insights Analyst
1 month ago
Kansas City, United States Helzberg Diamonds Full timeJob Description THE DEPARTMENT: The Performance Marketing Department manages all marketing communications for Helzberg Diamonds including TV, direct mail, email and online marketing channels. This team is responsible for increasing brand awareness, driving traffic to our stores and website, increasing lifetime value of our existing customers and gaining...
-
Kansas City, United States Oracle Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Kansas City, United States Oracle Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Customer Service Process Analyst
3 weeks ago
Salt Lake City, United States Biomerieux S.A. Full timeDescription Position Summary: The Business Performance Analyst serves as a vital bridge between data and decision-making, leveraging analytical skills to empower the Customer Service Organization in achieving its goals more effectively. By analyzing business performance data to establishing metrics and providing actionable insights, the Analyst will drive...
-
Human Resources Analyst
3 days ago
Kansas City, United States Acro Service Corp Full timeHR AnalystHourly Rate: $32/HR - paid weekly!Location: Kansas City 64119Position Description:Ensure that the National Attendance Program [NAP], Family Medical Leave Act [FMLA], Medical Leave of Absence [MLOA] and tardiness are administered in accordance with the National Agreement, Company Policy, applicable regulations, Company practice and the Local CBA....
-
Acro Service Corp | Human Resources Analyst
2 days ago
kansas, United States Acro Service Corp Full timeHR AnalystHourly Rate: $32/HR - paid weekly!Location: Kansas City 64119Position Description:Ensure that the National Attendance Program [NAP], Family Medical Leave Act [FMLA], Medical Leave of Absence [MLOA] and tardiness are administered in accordance with the National Agreement, Company Policy, applicable regulations, Company practice and the Local CBA....
-
Service Desk Analyst I
7 months ago
Kansas City, United States b3 Consulting Full timeService Desk Analyst: This is a full-time position and an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You'll need excellent troubleshooting skills to pinpoint problems and help resolve any technical issues that arise. Description: As a Service Desk...
-
PWM Planning Analyst
3 months ago
Kansas City, United States U.S. Bancorp Full timeThe Planning Analyst is focused on supporting the technical aspects of comprehensive and goals-based planning. They will work under the general oversight of PWM Planners and Strategists to developing plans and customized solutions that meet clients Planning Analyst, Financial Planning, Analyst, Technology, Banking, Skills
-
Technical Analyst
3 months ago
Kansas City, United States Research Medical Center Full timeDescription Introduction Do you have the career opportunities as a Technical Analyst you want with your current employer? We have an exciting opportunity for you to join Research Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Research Medical Center, offers a total rewards package that supports...
-
Program Analyst
3 weeks ago
Kansas City, United States NVE Inc Full timeCompany Description Want to join a mid-sized company that puts people first in support of important customer requirements? NVE is seeking talented individuals to join our team in our mission to partner with the United States government to maximize the value of its facilities. Our employees are critical to our overall success, and our diversity makes us...
-
Lead Solutions Analyst
7 months ago
Kansas City, United States Clarivate Full timeWe are seeking a highly skilled and experienced Lead Solutions Analyst to join our Enterprise Architecture team. In this role, you will be primarily responsible for analyzing complex business requirements and designing effective, scalable, and secure technology solutions to address our stakeholder needs in the Service Management domain. As a Lead Solutions...
-
Business Analyst
3 weeks ago
Kansas City, United States Russell Stover Full timeMy Account Job Openings >> Business Analyst Business Analyst Summary Title: Business Analyst ID: 201158 Department: Marketing Location: Kansas City, MO (RSC Corporate Headquarters) Classification: Regular Status: Full-Time Description At Russell Stover Chocolates, not only do we love eating chocolate, but we love our jobs making others happy with our...
-
Customer Service
1 week ago
Redwood City, United States Varite, Inc Full timeCustomer Service/Call Center Rep Contract: 6 Months Location: Redwood City, CA (Remote) Pay rate range: $20-25/hr. Job Description: The Customer Service team provides unique services and support to internal organizations and customers worldwide. Supported online venues include client Store, client Software Delivery Cloud, and License Key Provisioning. New...
-
Customer Service
7 days ago
Redwood City, United States Varite, Inc Full timeCustomer Service/Call Center Rep Contract: 6 Months Location: Redwood City, CA (Remote) Pay rate range: $20-25/hr. Job Description: The Customer Service team provides unique services and support to internal organizations and customers worldwide. Supported online venues include client Store, client Software Delivery Cloud, and License Key...
-
MPS Support Analyst
2 months ago
Kansas City, United States GFI Digital Full timePOSITION SUMMARY:The Managed Print Services Analyst is responsible for supporting and assisting the Sales Department, Customer Service Department, the Service Department, and the IT Support staff with all initiatives pertaining to current and potential growth and operation of the MPS (Managed Print Services) aspect of the business.PRINCIPAL DUTIES AND...
-
Marketing Business Analyst
1 week ago
Kansas City, United States Russell Stover Full timeMy Account Job Openings >> Marketing Business Analyst Marketing Business Analyst Summary Title: Marketing Business Analyst ID: 201158 Department: Marketing Location: Kansas City, MO (RSC Corporate Headquarters) Classification: Regular Status: Full-Time Description At Russell Stover Chocolates, not only do we love eating chocolate, but we love our jobs making...
-
Financial Analyst
23 hours ago
Kansas City, Missouri, United States Blue Star Partners LLC Full timeAbout the RoleThe Blue Star Partners LLC is seeking a highly skilled Financial Analyst to join our team. This is an exciting opportunity for a motivated individual to work in a dynamic environment and contribute to the company's success.Responsibilities10-Key Operation: Utilize 10-key operation skills to accurately and efficiently input numerical data into...
-
Customer Service
4 weeks ago
Kansas City, United States Top Notch Personnel Full timeCustomer Care Representative. Bilingual Monday to Friday 8 am to 5 pm$17 to $18 per hour. Property Management Company based out of Kansas City, is an owner/operator in the multifamily industry with more than 20 properties in the Greater Kansas City M Customer Service, Retail, Staffing, Representative
-
Staff GIS Analyst
2 months ago
Kansas City, United States Tepa Companies Full timeABOUT THE TEPA COMPANIES Established in 2005 and owned by the Paskenta Band of Nomlaki Indians, The Tepa Companies deliver comprehensive and sustainable solutions to federal, state, local, and private-sector clients throughout the United States. The tribally owned companies work independently and collaboratively to provide wide-ranging construction,...
-
Supply Chain Compliance Analyst
2 weeks ago
Kansas City, United States Russell Stover Chocolates Full timeAt Russell Stover, not only do we love chocolate, but we love our jobs! Every day we go to work exhibiting our values of excellence, innovation, entrepreneurship, responsibility, and collaboration. Working at Russell Stover you’ll be part of the leading manufacturer of boxed, seasonal, and sugar-free chocolates. For over 100 years, Russell Stover...