Lead Solutions Analyst

7 months ago

Kansas City, United States Clarivate Full time

We are seeking a highly skilled and experienced Lead Solutions Analyst to join our Enterprise Architecture team. In this role, you will be primarily responsible for analyzing complex business requirements and designing effective, scalable, and secure technology solutions to address our stakeholder needs in the Service Management domain. As a Lead Solutions Analyst you will play a crucial role in designing and optimizing our systems, ensuring the highest level of functionality and performance. To be successful, you will have a strong background in business analysis and system design, combined with excellent communication and problem-solving skills. 

About You – experience, education, skills, and accomplishments

Bachelor's Degree in Computer Science, Information Systems, Business Administration, or related field. 5+ years as a Business or Solutions Analyst in technology specialized in Service Management solutions. 5+ years in gathering and documenting business requirements, performing system and business process analysis, and designing scalable solutions. 

It would be great it you also have...

Proven track record of successfully designing and delivering complex technology solutions. In-depth knowledge of business analysis methodologies, solution architecture, and project management principles.  Understanding of service management principles (IT and Customer Service), methodologies, and frameworks (e.g., ITIL, COBIT) and their application in driving organizational effectiveness and efficiency. Solution experience with ServiceNow ITSM and Salesforce Service Cloud is preferred, including functional knowledge, and optimization to meet client requirements. Awareness of enterprise architecture principles and best practices. Familiarity with Agile methodologies and project management tools.

What will you be doing in this role?

Partner with an enterprise architect within the service management domain to drive strategy and design solutions that align IT and business objectives. Manage demand backlog of solution requests including assessment, prioritization, and alignment for delivery. Collaborate with stakeholders to understand their business objectives, processes, challenges, and requirements related to IT service management and customer support. Conduct comprehensive analysis of existing service management processes, systems, and tools to identify areas for improvement and optimization. Work closely with cross-functional teams and stakeholders to gather requirements, define scope, and develop solution designs that align with business objectives. Facilitate requirements gathering sessions and workshops with stakeholders to elicit and prioritize business requirements. Lead workshops and meetings with stakeholders to present proposed solutions, gather feedback, and drive consensus. Create detailed solution assessment and design documentation, including functional specifications, technical specifications and process flows for achieving solution. Provide expert guidance and support to clients throughout the project lifecycle ensuring alignment with project goals and objectives. Collaborate with project managers to track progress, identify issues, and mitigate risks. Provide domain expertise and guidance on best practices in ITSM and Customer Service, leveraging industry standards and frameworks. Conduct regular assessments and evaluations to measure the effectiveness of implemented solutions, identifying opportunities for further optimization and enhancement.

About the Team

We are a team of Enterprise Architects, Business Process Consultants, and Solution Analysts aligned to business and technology functions across the Enterprise within the technology services organization.

Our domain experts play a pivotal role in crafting enterprise-wide strategies that seamlessly integrate with our business goals and objectives, ensuring cohesive alignment throughout the company.

Your contribution to our team is integral as we collaborate to deliver innovative solutions tailored to meet our ever-evolving business needs.

Hours of Work

Full time, permanent  Hybrid position (2-3 days a week in the office) Must be located within a commutable distance to our Overland Park, KS office

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled

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