Order Management Specialist

3 weeks ago

Boston, United States LEGO Full time $70,000 - $105,000

At the LEGO Group, we are passionate about inspiring creativity and learning through play.

Come join Our Team as an Order Management Specialist – Delivering Excellence in Customer Service and Operational Efficiency

Core Responsibilities:

  • Deliver Customer and Consumer Service Excellence by elevating Flawless, professional, effective order management and service to partners and customers all the time.
  • Expertly engage with customers, internal sales and operational partners to secure flawless execution of order management.
  • Receive, transact, confirm, release orders according to distribution agreements.
  • Engage with the warehouse to secure coordination and prioritization of shipments.
  • Provide high level of service through both call and mail enquiries with customers and internal partners.
  • Govern credit/debit notes, Goods Return and FOC Execution policy to secure compliance. High commercial performance attention – we are the pulse of the business, and we run above and beyond to get the order through.

Play your part in our team succeeding:

Operational Center of Excellence leading and performing LEGO Education operational processes across demand, supply, logistics and order management to generate business impact elevated through trusted and high-quality business partnering.

While you will be passionate about the US market you'll be part of a global order management team with colleagues across the world – all with the same ambitions to fulfil the orders of our customers.

Do you have what it takes?

  • 2 to 3 years experience in customer service or order management areas.
  • Proficient working with IT systems.
  • You take initiative, recognize and act on opportunities for improvement.
  • Collaboration skills approach to elevate team efficiency and performance.
  • Organized and find motivation in building structure to optimize efficiency.
  • Customer Focus.
  • Experience working in SAP.
  • Good communication skills both verbally and in writing in English.
  • Understands the importance of good teamwork.
  • Problem solving mentality.

Additional details on this position:

  • The salary for this position has a range of $70,000 - $105,000 USD based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalization of the employment offer.
  • This position will initially be based at 501 Boylston Street in Boston, before moving to a new office location at 1001 Boylston Street by mid-2025. Our hiring teams will discuss this with you during the interview stages.
  • Our workplace enables our LEGO colleagues to be and do their best at work. Introducing a flexible way of working through a hybrid working model is a great example of how we live up to our ambition. This 3-day in the office hybrid working model will exemplify our People Promise by embracing the different life situations of our colleagues.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

  • Family Care Leave: We offer enhanced paid leave options for those important times.
  • Insurances: All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
  • Wellbeing: We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based.
  • Colleague Discount: We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
  • Bonus: We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
  • Your workplace: When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (e.g., sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion, and Veteran status) to apply for roles in our team. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.” The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug-free workplace policy and in support of our commitment to the health and safety of our employees.

Join the LEGO team today.

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