Guest Engagement Associate

5 days ago

Sacramento, United States City Net Full time $22

Position Overview: The Guest Engagement Associate will assist with program support and meeting client needs in a low-threshold non-congregate housing site. Our Guest Engagement Associates use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests. They will provide general support and customer service for interim housing guests including coordinating check-in, conducting property checks, providing conflict resolution, communicating policies and procedures to internal and external constituents, coordinating meetings, and referring donations to partner agencies.

Work Environment and Work Schedule: This position is in-person, onsite at a low-threshold non-congregate interim housing site in Sacramento CA. The role will be scheduled for the full-time swing shift: 3:00pm-11:30pm, Tuesday through Saturday.

Essential Functions
  • Coordinate and verify on-site scheduled meals, supportive services, events, and volunteers; prepare and serve meals on occasions when volunteer meal providers are unavailable.
  • Effectively communicate to facility guests when meals and services are scheduled, and assist Case Managers, Security, and the Leadership in communicating necessary announcements to clients as needed.
  • Replenish and organize supplies, light cleaning.
  • Perform crisis intervention and de-escalation as needed.
  • Cultivate and maintain productive, professional relationships with various stakeholders including clients, coworkers, volunteers, third-party vendors, etc.
  • In a manner that is consistently both kind and professional, effectively greet, engage, and assist all meal and service providers during scheduled shifts, including performing set up and clean up tasks such as wiping down tables, etc.
  • Receive, organize, and distribute donations.
  • Facilitate the generation of donation receipts and meet data recording requirements as donations come in.
  • Organize and maintain inventory of City Net’s storage. Report needed supplies/donations to assigned City Net staff.
  • Make copies and replenish all City Net forms.
  • Distribute meal packs to residents when a meal provider runs out of food or when a group cancels.
  • Check and reply to shelter emails professionally and in a timely manner.
Position Requirements
  • Excellent professional boundaries
  • High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
  • High levels of responsibility, dependability, and positive attitude
  • Respectful and effective verbal and written communication skills
  • Strong interpersonal, planning, and organization skills
  • Experience cultivating and maintaining productive, professional relationships with various stakeholders including clients, coworkers, volunteers, third-party vendors, etc.
  • Understanding of marginalized communities in general and the conditions which contribute to their marginalization, understanding of homelessness in particular
  • Ability to work well with people from diverse backgrounds with varying degrees of experience
  • Ability to perform crisis intervention and conflict de-escalation as needed
  • Must be eligible to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 21 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report
Physical and Mental Demands
  • Constantly communicates with staff, clients, community partners, and community members
  • Constantly moves about inside the shelter, office, or at meetings/events to access people, file cabinets, office machinery, etc.; must be able to consistently detect and navigate potential hazards
  • Frequently ascends/descends stairs to access clients
  • Frequently positions self to communicate effectively with clients sitting or lying down
  • Frequently moves furniture, equipment, and materials weighing up to 15 pounds around the office or out of the office into vehicles for various office and event needs
  • Occasionally moves furniture, equipment, and materials weighing up to 30 pounds around the shelter/office or out of the office into vehicles for various office and event needs
  • Must be able to remain in a stationary position at least 1/3 of the time
  • Must be able to move oneself quickly in certain urgent/emergent situations (e.g. to avoid falling or projected items, or to administer Naloxone/Narcan to a client who has overdosed)
  • Must be able to perform under stress and/or in emergencies
Organizational Overview

City Net is a 501(c)(3) non-profit community organization that facilitates and leads multi-sector collaboratives to provide solutions to complex social problems, including ending homelessness in Orange County. City Net’s direct services in homelessness include street outreach, case management, shelter operations, facilitation of collaborative meetings, resource mobilization, trainings, and community organizing. City Net’s programs follow Housing First and Harm Reduction service models.

Diversity, Equity, Inclusion, and Belonging

Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).

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