Bilingual Child

Bilingual Child & Family Case Coordinator
Full-time/Benefits Eligible
Shift Hours: Tuesday- Saturday 11:30am-8:00pm*

*Have the flexibility 1 time per month to support outside of shift with Children’s outings

Bilingual (English/Spanish) Required

Pay Rate: $24.25/hour (not negotiable)

PLEASE NOTE: if you are interested in applying for this position, please go to emergecenter.org/employment to fill out a full application. Resumes and cover letters submitted through Indeed (or any third-party website) will NOT be reviewed.

POSITION OVERVIEW

The Child & Family Case Coordinator provides individual and group support services to children and families in Emerge’s emergency shelter program from a trauma-informed care approach. Working closely with the Program Manager – Family Services, the Child & Family Case Coordinator implements programming and curriculum for children and families, provides education and information to adult participants regarding the impact of abuse on their children, and develops a network of resources throughout the community to enhance the ability to be a liaison for adult participants.

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

• Commits to upholding the agency's mission, vision, community guidelines and values. We value diversity, inclusion, equity, and belonging in all that we do.
• Engage in radical service to, and acceptance of, staff and participants as they are, by committing to showing up with integrity and love and encouraging all to use their power to affect change.
• Commits to creating and maintaining a safe, equitable, trauma-informed, and healing work environment for all participants and staff members.
• Commits to a culture of understanding how our collective actions affect participants' efforts to regain their independence and rebuild their lives.
• Assess and responds to potential crisis situations in an equity-centered and trauma-informed manner while notifying appropriate staff as soon as possible.
• Follow all protocols and practices of Emerge programs, as well as all city, county, state, and federal rules.
• Displays an ability to identify problems and generate a range of solutions utilizing creativity, collaboration, open communication, and critical thinking skills.
• Champions the organization’s culture of feedback by consistently providing and seeking feedback and encouraging others to do the same.
• Maintains confidentiality of shelter sites and information pertaining to all staff, participants, and visitors.
• Dedicates time and energy to personal development, furthering knowledge, services, and approaches to better meet the needs of participants and staff.
• Strives for innovation by incorporating new tools, practices, and mindsets that support relationship building, rest, restoration, and healing; not only for collective liberation but also for our individual wholeness, freedom, and ability to thrive.
• Attend all meetings and trainings as required.

ESSENTIAL DUTIES

• Builds an understanding of each family’s/participant’s lived experience and identities, needs, history, strengths and pain to ensure that services provided to children are directly tied to the individual needs and experiences of that child.
• Understands and implements My Family is Strong (or Family Services) Curriculum and sets goals with families focusing on safety, healthy relationships, communication, self-esteem, and life skills.
• Develops a plan of action or case plan in preparation for life after shelter, as well as a support plan for needs while living in a communal environment, which prioritizes the lived experience of each child within the family.
• Provides support, advocacy and case management services to children and families via family sessions, parent groups, and individual sessions.
• Provides safety planning, emotional support, and education about domestic abuse to all children as a primary focus.
• Provides parenting information, education, and emotional support to adult participants about the impact of abuse on their children.
• Networks with, and makes appropriate referrals to community agencies appropriate to participants’ needs.
• Promotes and supports equitable access to basic needs, social and legal service systems, and resources.
• Responsible for ensuring families successfully navigate the social services system to acquire the services they are requesting and helps remove any barriers.
• Assists families in navigating the Department of Child Safety from the initial reports through the various stages and beyond, including evaluating ongoing safety, economic barriers, legal issues, and basic needs that affect case plans and reunification.
• Updates and monitors progress toward goals for each family and child on their assigned caseload.
• Meets with families/children a minimum of two sessions weekly and completes daily check-ins to ensure wellbeing and access to all basic needs.
• Plans and facilitates educational support groups for children, focusing on domestic abuse themes and emotional literacy.
• Ensures the safety of each child in the program by monitoring that children are not left alone, unsupervised by their parents at any time.
• Updates, tracks, and documents each program participant's progress toward goals in the participant Client Track data system.
• Facilitates groups using nonviolent communication, maintaining a trauma-informed environment ensuring staff & participants’ feelings, needs, and requests are respected and met.
• Builds relationships and a sense of community among shelter staff and participants, focusing on increasing equity, inclusion, and belonging.
• Supervises family services volunteers and interns on site in collaboration with the Program Manager – Family Services.
• Provides information, as requested, in support of agency reporting, including participant surveys, success stories, etc.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Knowledge of the dynamics of domestic abuse and/or sexual violence.
• Experience working to support and advocate for survivors of gender-based violence, understanding of working with trauma-based reactions/behaviors.
• Knowledge of how trauma and intersectionality impacts participants’ ability to request and receive support in a non-profit setting.
• Demonstrate knowledge and practice working with how gender identity, race, class, ability and sexual orientation intersect with issues of gender-based violence.
• Demonstrated ability to confront oppressive behavior and comments in any setting.
• Demonstrate a trauma-informed understanding and practice in working with trauma-based reactions/behavior.
• Ability to build authentic relationships with team members, supervisors, and program participants.
• Ability to work independently and collaboratively.
• Ability to communicate clearly, and proficient computer skills.
• Ability to examine your own power, privilege and/or oppressions to work in service of all survivors.
• Ability to function in a shelter setting and navigate complex systems with a focus on problem solving and adaptability.
• Preferred: Bilingual (English/Spanish).

OTHER REQUIREMENTS

• Ability to obtain fingerprint clearance through the Arizona Department of Public Safety.
• Ability to obtain CPR/First Aid certification.
• Valid Arizona Driver License and proof of automobile insurance.

PHYSICAL DEMANDS

• Must be able to sit or stand during an 8–10-hour workday.
• Must be able to lift to twenty-five pounds.

BENEFITS

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

SCHEDULE

• 8 hour shift

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