Director of Operations

2 weeks ago

Salt Lake City, United States ICM Solutions LLC Full time

Job Summary:

The Director of Operations will oversee the operational activities of the organization, ensuring that all processes are efficient, cost-effective, and aligned with the company's strategic goals. The Director will manage cross-functional teams, optimize workflows, and implement strategies that enhance productivity and customer satisfaction. This role requires a hands-on leader with strong organizational, communication, and problem-solving skills to drive operational excellence across all business functions.

Duties & Responsibilities:

Operational Strategy and Leadership
  • Develop and implement operational strategies that align with the organization's overall business objectives.
  • Work closely with executive leadership to set goals for performance and growth, ensuring that operational plans support the company's strategic direction.
  • Lead, mentor, and develop teams to ensure high performance and alignment with company values and objectives.
Process Improvement and Efficiency
  • Identify inefficiencies in operational processes and develop strategies for continuous improvement.
  • Implement Lean, Six Sigma, or other methodologies to enhance productivity, reduce costs, and improve quality across business functions.
  • Monitor key performance indicators (KPIs) and adjust processes to improve operational outcomes.
Supply Chain and Logistics Management
  • Oversee the company's supply chain, logistics, and distribution activities to ensure smooth and cost-effective operations.
  • Manage vendor relationships, negotiate contracts, and ensure timely procurement of materials and services.
  • Coordinate with production and logistics teams to meet demand while minimizing costs and maximizing customer satisfaction.
Budgeting and Financial Management
  • Develop and manage the operations budget, ensuring cost-effectiveness and efficient use of resources.
  • Collaborate with the finance department to create forecasts, track spending, and identify opportunities for cost savings.
  • Analyze operational data to inform financial decision-making and assess the financial impact of operational activities.
Team Management and Development
  • Lead and manage operations teams across various departments, including production, logistics, customer service, and facilities management.
  • Foster a culture of collaboration, accountability, and continuous improvement among staff.
  • Conduct performance evaluations, provide feedback, and support professional development of team members.
Compliance and Risk Management
  • Ensure that all operations comply with applicable laws, regulations, and industry standards.
  • Develop and enforce safety protocols, quality control measures, and risk management strategies.
  • Oversee the implementation of company policies and procedures to maintain high standards of operational integrity.
Project Management
  • Lead operational projects from conception to completion, ensuring they are delivered on time, within scope, and on budget.
  • Coordinate cross-functional teams to ensure successful execution of large-scale projects and initiatives.
  • Implement project management best practices and tools to monitor progress and ensure accountability.
Customer Service and Satisfaction
  • Work with customer service teams to develop and implement strategies that enhance the customer experience and address customer needs.
  • Monitor customer feedback and ensure that operational processes are adapted to improve satisfaction and retention.
  • Collaborate with sales and marketing teams to support customer-focused initiatives.
Cross-Departmental Collaboration
  • Act as a liaison between departments such as sales, marketing, finance, HR, and IT to ensure cohesive operational performance.
  • Facilitate communication between different business units and ensure that operational goals align with company-wide objectives.
  • Support company-wide initiatives such as new product launches, system upgrades, or geographic expansions.
Qualifications
  • Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.
  • Minimum of 7-10 years of experience in heavy equipment service management or customer support, with at least 5 years in a leadership role.
  • Proven track record of developing and implementing successful business strategies and improving customer satisfaction.
  • Strong leadership and team management skills, with the ability to motivate and develop staff.
  • Excellent communication, problem-solving, and decision-making skills.
  • Experience managing budgets, contracts, and third-party vendor relationships.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Able to communicate effectively and lead others through change and new strategic initiatives.
  • Able to build effective teams, coach and develop others.
  • An individual who seizes opportunities and takes initiative as appropriate.
  • Ability to work collaboratively with cross-functional teams.
  • High level of integrity and professionalism.
  • Proficiency in customer service software, CRM systems, and Microsoft Office Suite.

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