Account Clerk II

3 days ago


Virginia Beach, United States City of Virginia Beach Full time $35,672 - $55,291

Job Duties:

Virginia Beach is a diverse, vibrant, appealing community with a dynamic year-round tourism economy that serves the needs of local residents and visitors alike. The Virginia Beach Convention & Visitor’s Bureau develops and promotes Virginia Beach as a first-class, year-round destination that contributes to the quality of life and a diverse local economy.

The Virginia Beach Convention Center exists to facilitate successful experiences by offering a full range of high-quality services and amenities for conventions, professional trade shows, consumer shows and community events.

We are seeking a team-player who will work with our Account Clerk Supervisor to:

  • Oversee and train part-time staff in procedures and operations and assists in completion of performance appraisals of part-time staff
  • Operate and maintain computerized ticketing and retail systems
  • Accumulate and audit event data used in preparation of event settlement and invoicing
  • Prepare and audit complex financial and statistical reports, file and record to ensure an accurate track of information
  • Reconcile and prepare bank deposits for daily revenues received in strict accordance of established accounting procedures
  • Provide information to other City departments, clients and the general public to ensure that matters pertaining to accounting records are properly relayed
  • Resolve customer complaints with tact
  • Maintain a high level of customer service to internal and external customers
  • Managing and troubleshooting the computer ticketing system
  • Perform a variety of other box office, retail center, exhibitor services and other accounting functions as assigned.

This position requires an individual with the flexibility to work an irregular schedule as events are booked at the convention center and may include some days, nights, weekends and/or holidays.

Official City Job Description:

https://virginia-beach-departments-docs.s3.amazonaws.com/city/job-descriptions-pay-plans/Account-Clerk-II-00010.pdf

Working Conditions:

There are no working conditions statement for this position.

Minimum Requirements:

MINIMUMS: High school or GED plus two (2) years experience in fields providing the required knowledge, skills and abilities, such as clerical accounting or bookkeeping; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. May require a passing score of 30 words per minute on a typing test.

Additional Requirements:

DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required
Attachments Required: None

Preferences:

  • Two years of work related experience in a retail, box office or customer service environment
  • Experience maintaining records, preparing statistical reports and analyzing data
  • Excellent customer service skills and experience working in a fast-paced office environment
  • Exceptional verbal/written communication skills
  • Ability to coordinate and prioritize multiple work assignments with attention to detail and handle occasional periods of pressure/deadlines
  • Proficient with 10-key calculator
  • Ability to identify or improve procedures and efficiency
  • Ability to work with minimum supervision
  • Ability to coach and mentor as needed
  • Proficient in email, Microsoft Word, Excel, Access, Event Business Management System (EBMS) and internet.

Special Instructions:

  • The application is the primary document used to screen for qualifications and years of experience; resumes and cover letters are not reviewed at this time. Please include entire job history on the application.
  • The starting salary for this position is at the minimum of the pay range and is not negotiable.
  • Please complete the application in its entirety and include your resume if required by the posting.
  • Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process.
  • You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.

VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.


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