Service Planner

7 days ago

Newark, United States NJ Transit Full time

Move forward with us At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinations on time–and we're looking to hire talented folks with a commitment to excellence to make it all possible.

Summary:

Compiles ridership and/or operating statistical data to analyze adequacy of service and conduct ongoing monitoring of an assigned group of bus lines.

Roles and Responsibilities:
  • Develop specific service modification proposals for bus service changes designed to remedy problems or improve service quality, efficiency and effectiveness.
  • Prepare, proofread and approve written public information materials, including public timetables, passenger notices, and schedule information displays. Develop and coordinate special notices for posting on NJ TRANSIT website.
  • Outline data collection needs and conduct field work to review service issues, collect data, and develop route & schedule changes.
  • Review, investigate and respond to internal and external customer requests, suggestions and complaints.
  • Review and update documents used by other NJ TRANSIT departments such as route descriptions, bus operating statistics for contract services, and bus stop by line information. Prepare transportation bulletins to implement service changes, as necessary.
  • Attend and represent the Bus Service Planning Department’s interest at state, county, local and community meetings regarding issues affecting bus service. Attend public and internal employee forums as required. Maintain contact with field operating locations and on-street supervisors to monitor bus service levels and ridership.
  • Performs other job-related tasks as assigned by immediate supervisor or the Director, Bus Service Planning.
Education, Experience, & Qualifications:
  • Bachelor’s Degree in Planning, Transportation, Business Administration, Engineering, Economics, or related field from a US Department of Education accredited college or university. Any equivalent combination of related work experience and education may be substituted for a Bachelor’s Degree.
  • Experience with data collection and analysis required.
  • Experience analyzing bus service, routes, schedules, or operations desired.
  • Previous experience in developing project work plans, schedules, or timetables for specific implementation activities; previous analysis of economic development trends, statistical analysis of population desired.
Knowledge and Skills:
  • Must be familiar with Microsoft Office Suite, particularly Excel and Word.
  • Strong verbal and written communication skills are required.
Certificates, Licenses, Registrations:
  • None
Working Environment:
  • Office/Remote/Field
Physical Demands:
  • Able to sit and stand for extended periods of time
At NJ Transit, you will enjoy a competitive salary and excellent benefits package:
  • Comprehensive Family Health Insurance – Medical, Prescription, Dental, Vision
  • Flexible Spending Account
  • Life Insurance
  • Paid Leave
  • Tuition Assistance
  • Pre-Tax Commuter Benefits Plan
  • Retirement Plans:
  • 401(a) - Retirement plan with a 6% employer contribution
  • 401(k) - Retirement saving plan with up to an 3% company match
  • 457(b) - Deferred Savings Plan

At NJ TRANSIT, diversity and inclusivity are vital to our success as are committed to hiring individuals from diverse backgrounds, experiences, abilities, and veteran status. As an Equal Opportunity Employer, we encourage all qualified applicants to apply and join our team.

Learn more about NJ TRANSIT Sign up to receive an invitation to our next live information session at WWW.NJTRANSIT.COM/BEST

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