Property Attendant

1 week ago

Pasadena, United States InTown Suites Full time
Job Details

Description

Welcome to InTown Suites We are currently seeking a Property Attendant at one of our hotel properties. We are looking for someone to help maintain a comfortable and quiet atmosphere for our guests. The Property Attendant is not a security guard and prohibited from possessing a firearm or dangerous/deadly weapon while on InTown property. Instead, the Property Attendant serves as the property’s emergency contact after office hours and assists guests as needed. He/She must be alert for any safety and/or security issues or suspicious activity and immediately contact the proper authorities or the General Manager without directly interjecting. We are proud to provide our employees with a supportive, hardworking, and inclusive team Come and join our growing team members

Job Responsibilities

  • Patrol the property when the office is closed
  • Live on the property and be on-call between five and six days per week as jointly determined by the Regional Operations Manager and General Manager.
  • On-Call Schedule Mon-Sat. between the hours of 7:00 PM-7:00 AM and 7:00 AM Sunday-7:00 AM Monday.
  • Immediately report any safety or security issues to the General Manager or Regional Operations Manager and contact the local authorities/emergency service providers if warranted.
  • Respond and assist to minor maintenance issues, guest needs, complaints, and/or concerns in a professional and courteous manner, both in person and on the phone after office hours.
  • Obtain guest list on a nightly basis to ensure only authorized guests are allowed to access rooms and the property
  • Obtain a vacant room report on a nightly basis to ensure all vacant rooms are secured
  • Establish good communication and professional relationships with property guests
  • Complete three thorough inspection rounds of the property Monday through Saturday performed approximately at 7:00 PM, 9:00 PM, and after midnight
  • Complete six thorough inspection rounds of the property on Sunday that should be evenly spaced in between and performed between the hours of 7:00 AM and 11:00 PM and one round after midnight.
  • Document all inspection rounds and any incidents on the Property Attendant Checklist and note any issues on the Daily Action Plan for General Manager’s investigation.
  • Follow company procedure by verifying IDs to provide access to rooms for guests who become locked out.
  • Take responsibility for insuring that property is clean, free of any trash/debris, and ensure that all storage and employee areas are secured on a nightly basis
  • Perform other tasks assigned by supervisor and follow on call schedule

Skills/Experience

  • Ability to read, understand, interpret information found in a variety of internal hotel information.
  • Ability to read, speak, write in an efficient manner in order to interact with guests and staff.
  • Ability to self-supervise and work with limited supervision.
  • Any combination of education and experience equivalent to graduation from high school and any other combination of education, training or experience that provides the required knowledge, skills and abilities.
  • High school diploma preferred but not required.

Mental and Physical Demands

  • Indoor work with hard and carpeted surfaces.
  • Work on uneven surfaces in hot, cold and wet conditions, climb and stand on ladders at heights of up to approximately 30 feet.
  • Frequent walking, standing, climbing, balancing, stooping, kneeling, bending, crouching and/or crawling throughout the shift.
  • Stand and walk for extended periods about the hotel at a quick pace and stand/walk for extended periods, in crowded areas and in confined spaces.
  • Lifting and carrying over 50 lbs. and occasionally up to 100 lbs.
  • Ability to reach with arms outstretched or overhead.

Perks & Benefits

  • Easy to follow training programs & supportive team throughout the onboarding process
  • Health, dental, vision, life and disability insurance for Full-time Employees
  • 401k with company match
  • PTO for Full-time employees
  • Complimentary room with Housekeeping included

Disclaimer: The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

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