Client Experience and Content Coordinator

3 weeks ago


Austin, United States The Olde soul Full time $18 - $20

This role is perfect for someone who thrives on creating meaningful client interactions while delivering creative content that amplifies the unique personality of our barbershops.

Description

We are looking for a passionate and detail-oriented Client Experience and Content Coordinator to join our team. This role is perfect for someone who thrives on creating meaningful client interactions while delivering creative content that amplifies the unique personality of our barbershops.

Key ResponsibilitiesClient Experience
  • Ensure a seamless and memorable experience for every client, from check-in to checkout.
  • Handle scheduling, client communications, and follow-ups to maintain high satisfaction rates.
  • Act as a liaison between clients and staff to ensure smooth operations and service adjustments.
  • Gather and act on client feedback to continuously enhance their experience.
Content Creation
  • Develop visually compelling photo and video content highlighting client transformations, barbershop culture, and events.
  • Manage Instagram & TikTok to maintain brand consistency and engage with followers.
  • Create engaging content aligned with business goals and seasonal promotions.
  • Analyze performance metrics to refine content strategies and drive engagement.
Community Outreach
  • Foster relationships with local businesses, influencers, and organizations to enhance brand visibility.
  • Represent the barbershop at local gatherings, fairs, or networking events to build goodwill.
Qualifications
  • Experience in customer-facing roles, preferably in the service, retail, or hospitality sectors.
  • Proficiency in social media platforms and basic content creation tools (e.g., Canva, video editing software).
  • Strong interpersonal and communication skills with a creative mindset.
  • Familiarity with local culture and trends is a plus.
Why Join Us?

At our barbershops, you’ll be part of a close-knit team where creativity, community, and exceptional service come together. Help us redefine client experiences while shaping a brand that’s deeply rooted in authenticity and style.

Salary

$18 - $20 per hour



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