Reservation Sales Agent

1 week ago

Philadelphia, United States Amtrak Full time $20

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?


Our values of Do the Right Thing, Excel Together and Put Customers First are at the heart of what matters most to us, and our Core Capabilities, Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security are what every employee needs to know and do to be most impactful at Amtrak.


SUMMARY OF DUTIES

  • Reservation/Sales Agents will provide effective customer service by communicating information to customers regarding schedules, rates, routings, connections, and destinations
  • Handle and carefully respond to all customer inquiries through Telephone/Voice calls. Must possess the ability to use a computer to access information on schedules, rates, routes, and destinations to answer customer inquiries
  • Must have a thorough knowledge of geography, fares and tariffs, routings to off-line points and office rules and procedures
  • Must become RailRes qualified and trained to handle all RailRes interactions. Reservation Sales Agent must be able to handle Telephone/Voice inquiries in a professional manner consistent with the established procedures and standards of service
  • Will perform assignment duties in a manner conforming to Amtrak’s Standards of Excellence
  • Provide excellent customer service through active listening while engaging customers on Telephone/Voice calls
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first contact by being proactive, patient, empathetic, and understanding
  • Appropriately & compassionately communicate with customers
  • Compassionately handle sensitive situations
  • Adhere to all client and regulatory compliance laws
  • Document all customer facing interactions
  • Engage leadership for support when appropriate


MINIMUM QUALIFICATIONS

  • Must have a high school diploma or equivalent
  • Ability to type 40 wpm
  • Comfort with desktop computer system
  • Proven oral & written communication skills
  • Fluent English and/or Spanish including acceptable grammar and punctuation
  • Compassionate customer service mindset
  • Ability to interact with various types of customers
  • Excellent written communication skills to clearly convey messages to customers through digital means


OTHER REQUIREMENTS

  • Must have the ability to work in a fast-paced professional call center environment
  • Able to work in a customer service oriented / sales environment with the ability to comprehend customer’s travel needs
  • Must be able to successfully complete the training program, including passing oral and written tests, before being awarded a position as a Reservation Sales Agent
  • Agent will accept positions as assigned, including nights, holidays, and weekends
  • Prior satisfactory job performance required


COMMUNICATIONS AND INTERPERSONAL SKILLS:
Incumbent must have effective interpersonal and customer service skills with the ability to communicate primarily via Telephone/Voice but also via Chat/SMS, and e-mail when needed. Incumbent must have command of the English language.


The hourly rate is $19.93 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; wellness programs; flexible spending accounts; 401k retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.


*****This location located in NE Philadelphia. We are not located at 30th Street train station*****


Requisition ID:113442
Posting Location(s):Pennsylvania
Job Family/Function:Marketing
Relocation Offered:No
Travel Requirements:0 - 5%

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.


Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Candidates who engage in the usage of marijuana will not be qualified for hire.


In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.


Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.


POSTING NOTES: Marketing || Customer Service

  • Reservation Sales Agent

    2 weeks ago

    Philadelphia, United States Amtrak - The National Railroad Passenger Corporation Full time

    Reservation/ Sales Agents will provide effective customer service by communicating information to customers regarding schedules, rates, routings, connections, and destinations Handle and carefully respond to all customer inquiries through Telephone/ Sales, Agent, Reservation, Customer Service, Retail, Transportation

  • Reservation Sales Agent

    2 weeks ago

    Philadelphia, United States Amtrak Full time

    Your success is a train ride away. Amtrak connects businesses and communities across the country and we move America's workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our...

  • Group Reservations Coordinator

    1 month ago

    Philadelphia, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Sheraton Philadelphia Downtown [Front Desk Agent / Night Auditor] As a Group Reservations Coordinator at Aimbridge Hospitality, you'll: Detail each Group profile and/or reservation with Group specific information; Act as liaison between group and central reservations; Provide reservation and pick up reports upon request; Manually...

  • Reservation and Sales Coordinator

    2 days ago

    Philadelphia, Pennsylvania, United States Amtrak - The National Railroad Passenger Corporation Full time

    Are you passionate about providing exceptional customer service? Do you have a strong understanding of the transportation industry? If so, we invite you to apply for our Reservation and Sales Coordinator role at Amtrak.Job Requirements:Communicate effectively with customers regarding travel options and servicesHandle customer inquiries via telephone and...

  • Sales Agent for Life Insurance

    2 weeks ago

    Philadelphia, Pennsylvania, United States Aguilar Agency Full time

     Job DescriptionSales Agent Role: We are seeking a highly motivated and results-driven sales agent to join our team. As a sales agent, you will be responsible for selling life insurance products to clients, working with hot leads, and meeting sales targets.

  • Reservation & Inventory Manager

    1 month ago

    Philadelphia, United States Sage Hospitality Full time

    Why us? American freedom gained its foothold in Philadelphia - a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all - the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic-a modern hotel designed...

  • Reservation & Inventory Manager

    4 weeks ago

    Philadelphia, United States Sage Hospitality Full time

    Why us? American freedom gained its foothold in Philadelphia - a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all - the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic-a modern hotel designed...

  • Field Sales Agent Position

    2 days ago

    Philadelphia, Pennsylvania, United States TLC CREATIVE SOLUTIONS Full time

    As a Field Sales Agent for TLC Creative Solutions, you play a vital role in connecting low-income families with vital Government Assistance programs. Your hard work and dedication make it possible for these families to access essential services, improving their overall well-being and quality of life.We are committed to providing our Field Sales Agents with...

  • Sales Agent

    3 weeks ago

    Philadelphia, United States NRG Energy Full time

    Green Mountain Energy is an NRG Energy, Inc. owned company; our mission is to use the power of consumer choice and help change the way power is made. Over 20 years later, sustainability is still at the heart of everything we do. Join our teamas we help make the planet a cleaner, greener place to be.Summary:The Sales Agent for Green Mountain will be...

  • Residential Sales Agent

    5 days ago

    Philadelphia, Pennsylvania, United States Century 21 Advantage Gold Full time

    Sales and Marketing PositionCentury 21 Advantage Gold invites applications for a Residential Sales Agent to join our successful team. As a key contributor to our sales team, you will be responsible for promoting residential properties to potential renters and negotiating rental agreements.In this role, you will utilize your excellent communication and...

  • High Earning Medicare Sales Agent Opportunity

    4 weeks ago

    Philadelphia, Pennsylvania, United States DAVIS CAPITAL Full time

    Company OverviewDavis Capital is a reputable agency dedicated to empowering Medicare sales agents to achieve their full potential.Salary and BenefitsA competitive base salary of $50,000 per year, plus uncapped earning potential through commissions, offers a lucrative opportunity for growth.Our top agents regularly earn over $100,000 annually, with residual...

  • Dynamic Operations Manager for Hotel Reservations

    4 weeks ago

    Philadelphia, Pennsylvania, United States Sage Hospitality Full time

    Overview of the RoleSage Hospitality is seeking a skilled Reservation and Inventory Manager to join its team. This individual will play a crucial role in maximizing hotel revenues by efficiently handling telephone inquiries, supervising reservations sales personnel, and providing exceptional customer service.

  • Results-Driven Sales Agent

    2 weeks ago

    Philadelphia, Pennsylvania, United States AO Globe Life - Alisha May Full time

    Company Overview:AO Globe Life - Alisha May is a leading provider of financial security and peace of mind to military personnel and athletes. We are seeking a highly motivated sales agent to join our team.

  • Insurance Sales Associate

    4 weeks ago

    Philadelphia, Pennsylvania, United States Kevin Lowber - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated Insurance Sales Associate to join our dynamic team at Kevin Lowber - State Farm Agent. As an Account Business Developer, you will play a pivotal role in driving our business forward while enjoying a rewarding and supportive work environment.CompensationThe estimated salary for this position is around $55,000 -...

  • Customer Service and Sales Agent

    2 weeks ago

    Philadelphia, Pennsylvania, United States Comcast Full time

    If you're passionate about sales and customer service, we invite you to consider this exciting opportunity as a Customer Service and Sales Agent at Comcast. With a starting salary of $14.50 per hour, plus uncapped commission, this role offers a unique blend of challenge and reward. As an inbound call center specialist, you will be responsible for providing...

  • Business Development Agent

    2 weeks ago

    Philadelphia, Pennsylvania, United States Brian Cover - State Farm Agent Full time

    **Our Team:**We are a dynamic team of insurance professionals dedicated to providing exceptional service to our clients. As an Account Associate, you will be working closely with our agent to develop relationships with clients and provide them with insurance solutions.The estimated salary for this role is $55,000 - $75,000 per year, depending on experience...

  • Customer Service Representative

    3 weeks ago

    Philadelphia, United States David Mayfield - State Farm Agent Full time

    ROLE DESCRIPTION:David Mayfield - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Service Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly...

  • Customer Service Representative

    2 weeks ago

    Philadelphia, United States David Mayfield - State Farm Agent Full time

    ROLE DESCRIPTION:David Mayfield - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Service Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly...

  • Sales Development Associate

    4 weeks ago

    Philadelphia, Pennsylvania, United States Adam Hutcheon - State Farm Agent Full time

    About Our TeamAs a Sales Development Associate for Adam Hutcheon - State Farm Agent, you will play a vital role in driving our agency's success and customer satisfaction. You will build strong relationships with clients, acting as a liaison between their needs and our agency departments.Key ResponsibilitiesProvide detailed information about insurance...

  • Customer Service Representative

    3 weeks ago

    Philadelphia, United States Vince Ovecka - State Farm Agent Full time

    Benefits:Bonus based on performanceCompetitive salaryHealth insuranceOpportunity for advancementPaid time offTraining & development  Join Our Dynamic Team as an Account Representative!   Are you ready to make a meaningful impact while advancing your career? As an Account Manager at our agency, you will play a crucial role in driving our daily operations...