Bilingual Spanish Customer Service Representative

7 days ago

Charlotte, United States Progressive Full time $20 - $22

Join Forbes’ 2024 Best Employer for Diversity

If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training.

Job Opportunities
  • Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling.
  • Bilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products.
  • Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports and offering additional products.
Must-Have Qualifications
  • A minimum of two years relevant work experience.
  • {OR} A minimum of two years post-secondary education.
  • Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (must remain compliant with licensing requirements as an employee).
  • Fluent in Spanish and English (verbal and written).

Training starts: March 2025

Schedule: Most schedules will include a weekend day and evening hours after completion of training.

Work from Home Office Requirements
  • Designated workspace free from noise and other distractions.
  • High-speed internet at your expense unless otherwise required by law.
  • Computer must be physically connected to the router or modem by a cable (no wireless connection).
  • All Progressive hardware must be connected to a surge protector.
Compensation
  • $20.25 or $21.50 per hour depending on the role.
  • Gainshare annual cash incentive payment up to 8% - 16% (depending on position) of eligible earnings based on company performance.
  • An additional 10% when you work evening or weekend hours.
  • Performance-based rewards.
  • Additional $1.00/hour if fluent in English and Spanish and hired into a bilingual role.
Benefits
  • 401(k) with dollar-for-dollar company match up to 6%.
  • Medical, dental & vision, including free preventative care.
  • Wellness & mental health programs.
  • Healthcare flexible spending accounts, health savings accounts, & life insurance.
  • Paid time off, including volunteer time off.
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability.
  • Parental & family leave; military leave & pay.
  • Diverse, inclusive & welcoming culture with Employee Resource Groups.
  • Career development & tuition assistance.

Equal Opportunity Employer

  • Bilingual Customer Service Representative

    3 months ago

    Charlotte, United States Sparks Group Full time

    Job DescriptionJob DescriptionJob Summary/Company:Are you fluent in English and Spanish? Do you have customer service and/or sales experience and thrive working in a fast-paced environment? Sparks Group is seeking a bilingual Customer Service Specialist for a well-respected partner in Charlotte, NC. If you’re looking to work for a team-oriented company...

  • Customer Experience Representative

    2 weeks ago

    Charlotte, North Carolina, United States AT&T Full time

    Retail Sales Consultant - Spanish SpeakingWe're looking for a skilled Retail Sales Consultant to join our team. As a Retail Sales Consultant, you will be responsible for providing exceptional customer service to customers who speak Spanish. This is an exciting opportunity to join a dynamic team and make a real impact on our customers'...

  • Multilingual Customer Service Representative

    1 week ago

    Charlotte, North Carolina, United States Wil Brooks StateFarm Full time

    Job OverviewWil Brooks StateFarm, located in Charlotte, NC has an immediate opening for a Bilingual (Spanish/English) Office Representative - Team Member. This is an exciting opportunity to develop leads, schedule appointments, identify customer needs, and market appropriate products and services.As a successful candidate, you will have the potential to earn...

  • Spanish Bilingual Sales Professional

    1 week ago

    Charlotte, North Carolina, United States Wil Brooks StateFarm Full time

    Are you a self-motivated and goal-oriented individual looking for a rewarding career in sales? Look no further than Wil Brooks State Farm! As a Spanish Bilingual Sales Professional, you will be working with a dynamic team to develop leads, schedule appointments, and identify customer needs.In this role, you will have the opportunity to work in a fast-paced...

  • Customer Service Specialist

    1 week ago

    Charlotte, North Carolina, United States Wil Brooks StateFarm Full time

    At Wil Brooks State Farm, we are seeking a highly skilled Customer Service Specialist to join our team. As a Bilingual (Spanish/English) Office Representative, you will be responsible for providing prompt, accurate, and friendly customer service to our clients.In this role, you will have the opportunity to work in a team environment, build strong...

  • Administrative Assistant

    6 days ago

    Charlotte, North Carolina, United States AppleOne Full time

    Job OverviewWe are seeking a detail-oriented professional fluent in Spanish and English to join our team as a Spanish Bilingual Office Administrative Assistant. This role plays a vital part in ensuring the smooth operation of our office by handling clerical and administrative tasks.Key ResponsibilitiesManage calendars, schedule appointments, and organize...

  • Customer Service Representative

    1 week ago

    Charlotte, North Carolina, United States KCK Enterprises Full time

    Job SummaryCarolina Cooks Restaurant Equipment is seeking a highly motivated Bilingual Sales Associate to join our team in Charlotte, NC. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and supporting sales operations.About the PositionThis full-time role offers a competitive...

  • Customer Service Representative

    1 week ago

    Charlotte, North Carolina, United States Atlanta Flooring Design Centers Full time

    Job DescriptionWe are seeking a Customer Service Representative to join our team at Atlanta Flooring Design Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and internal stakeholders.ResponsibilitiesProvide exceptional customer service to clients and internal stakeholdersRespond...

  • Custodial Supervisor

    1 month ago

    Charlotte, United States LB&B Full time

    LB&B Associates, Inc. provides services to some of the most formidable and exacting customers in the world - customers in the Federal and State Government, Fortune 500 companies, and other commercial firms - who require the support and services of highly motivated, skilled, and experienced personnel. Our 1,000 employees and associates across the USA, have...

  • Custodial Supervisor

    1 month ago

    Charlotte, United States LB&B Associates, Inc. Full time

    DescriptionLB&B Associates, Inc. provides services to some of the most formidable and exacting customers in the world - customers in the Federal and State Government, Fortune 500 companies, and other commercial firms - who require the support and services of highly motivated, skilled, and experienced personnel. Our 1,000 employees and associates across the...

  • Custodial Supervisor

    3 weeks ago

    Charlotte, United States LB&B Full time

    Description LB&B Associates, Inc. provides services to some of the most formidable and exacting customers in the world - customers in the Federal and State Government, Fortune 500 companies, and other commercial firms - who require the support and services of highly motivated, skilled, and experienced personnel. Our 1,000 employees and associates across the...

  • Custodial Supervisor

    1 month ago

    Charlotte, United States LB&B Full time

    Description LB&B Associates, Inc. provides services to some of the most formidable and exacting customers in the world - customers in the Federal and State Government, Fortune 500 companies, and other commercial firms - who require the support and services of highly motivated, skilled, and experienced personnel. Our 1,000 employees and associates across the...

  • Customer Service Representative

    2 months ago

    Charlotte, North Carolina, United States SpeeDee Oil Change and Auto Service Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and maintaining a clean and organized store...

  • Spanish Language Property Specialist

    5 days ago

    Charlotte, North Carolina, United States Showcase Realty, LLC Full time

    Real Estate Sales OpportunityWe are looking for a skilled Spanish Language Property Specialist to join our team at Showcase Realty, LLC in Charlotte, NC. The successful candidate will be responsible for developing and maintaining client relationships with Spanish-speaking buyers and sellers in the real estate market, including communicating and staying...

  • Customer Service Representative

    5 months ago

    Charlotte, United States Tarheel Linen Service , Inc. Full time

    Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who is career...

  • Customer Service Representative

    3 weeks ago

    Charlotte, United States StaffMyAgency LLC Full time

    Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required we will train the person with the right skill set. We seek an energetic professional interested in helping our business grow through value-based...

  • Customer Service Representative

    3 weeks ago

    Charlotte, United States StaffMyAgency LLC Full time

    Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required we will train the person with the right skill set. We seek an energetic professional interested in helping our business grow through value-based...

  • Customer Service Representative

    5 months ago

    Charlotte, United States Staff My Agency Full time

    Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required we will train the person with the right skill set. We seek an energetic professional interested in helping our business grow through value-based...

  • Safety Supervisor

    3 months ago

    Charlotte, United States Mauser Packaging Solutions Full time

    Responsibilities: Provides leadership and training to accomplish production objectives to all employees for Safety, Quality and Production.  Coordinates production activities with other departments to ensure production goals/objectives are accomplished in a timely and cost-effective manner.  Working closely with supervisors, top management, and...

  • Customer Service Representative I

    2 weeks ago

    Charlotte, United States Newrez LLC Full time

    Who we areShellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage...