District Manager
1 week ago
The District Manager at US Storage Centers is a multi-unit leader that loves developing people and getting results. Being a District Manager at US Storage Centers is an incredible opportunity for not only yourself but to be able to contribute and develop a team to reach their goals and provide outstanding service to our customers. To be successful, you’ll need to be a motivator and mentor, someone who can guide the store managers and develop their talent in order to provide an award-winning experience. You should have experience leading multiple stores, multiple team members as well as also being responsible for ensuring district wide customer satisfaction and measuring the financial performance of all the locations in your district. Our District Managers will manage a varying number of stores anywhere from 8 – 16 and will vary based on geography and complexity of those stores. But most of all, you’ll be inspiring a team of great people committed to creating a welcoming environment.
This position contributes to facility profitability by developing and managing business relationships and being committed to customer satisfaction. This is a supervisory role that pays close attention to detail and has general sales, marketing, and computer skills.
Essential Duties & Responsibilities- Perform a variety of functions which lead to the efficient operation of several storage facilities.
- Management of rental rates, discounts, Tenant Protection Plan, and other income sources.
- Monitor controllable expenses to provide the highest R.O.I. for each store.
- Perform monthly site audits and inspections to meet Company goals and industry standards.
- Supervise Employees
- Interview and hire site managers.
- Continued training of Property Managers, District Trainers, and Sr. Managers.
- Evaluate employee performance.
- Enforce company policy and procedures.
- Schedule employee work hours.
- Solicit customer feedback to understand customer needs and follow up on all customer service issues.
- Perform semi-annual audits and facility checklists, submit findings to division office, and ensure follow-up on any necessary action.
- Utilize management information tools and analyze financial reports and address trends and issues in district performance.
- Develop the store management team to deliver legendary customer experiences in all stores.
- Manage through unusual events to keep district operating to standard.
- Lead with integrity, honesty, and knowledge that promotes the culture and values of US Storage Centers.
- Plan, identify, communicate, and delegate key responsibilities and practices to the store managers, District Trainers, and Sr. Managers to ensure smooth flow of operations.
- Review store environments and key business indicators to identify problems, concerns, and opportunities for improvement and provide coaching to store employees to take action and achieve operational goals.
- Keep abreast of current and future competition through competitor property visits.
- Coach store managers on ongoing repairs, maintenance, and Vendor Contracts.
- Effectively coordinate special projects such as facility conversions/openings.
- Effectively communicate with leadership, mid-level management, and facility employees.
- Regular worksite attendance in accordance with Company’s Attendance Policy is required.
- Other Duties As Assigned
- Periodic special projects and duties may be assigned based on Company need and requirements.
- Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions, and within tight deadlines.
- General office and telephone skills are required.
- Basic Computer Skills are required.
- Excellent written and verbal communication skills.
- Good organizational skills.
- Proactive, self-starter, goal-oriented, and ability to work independently.
- Maintain a positive attitude and composure in a multi-location supervisory role.
- Collaborative Team Player.
- Ability and willingness to work remotely as necessary.
- Must maintain and hold a valid State Driver’s License (if driving for Company business for the role).
- Uphold Company’s Vision, Mission Statement, and Core Values.
- Bachelor’s degree preferred but not required. Equivalent of 3-5 years work-related experience and/or training in retail sales, retail, customer service, sales management, and/or multi-unit management.
- Exceptional leadership skills and experience supervising others.
- Valid driver's license and reliable form of transportation are required.
- Weekend availability may be occasionally required.
- Be flexible and have the ability to travel up to 50% of the time.
- Possess the eagerness and work ethics to succeed in a customer service environment.
- Stationary Position: Frequently remains stationary up to 50% of the time and sitting up to 6 hours in a day.
- Move/Traverse: Frequently bend, stand, stoop, and/or walk.
- Carry Weight: Infrequently carry weight and/or lift objects (light to heavy) weighing up to 50 pounds.
- Hearing and Speech: Frequently communicates with the ability to hear and talk regularly with clients who have inquiries about their storage accounts, billing invoice, or other related account matters.
- Sight: Frequent use of sight to detect images on computer, office documents, facility objects near and far.
- Climb: Occasionally ascends/descends a flight of stairs to service lights and/or reach overhead.
- Paid Time Off.
- Paid Holidays.
- 401(k) Eligibility.
- Health Benefits: Medical, Dental, Vision.
- Life Insurance Benefits.
- Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident).
- Recognition of Hard Work and Exemplary Performance.
- Clean, Air Conditioned, Friendly Working Environment.
- Discretionary Bonus Based on Several Factors.
Founded in 1985, Westport Properties (“WPI”) is an owner-operator of self-storage, multifamily, and industrial properties across the United States.
At-Will Employment & Equal Opportunity EmployerWestport Properties, Inc. provides at-will, equal employment opportunities (EEO) without regard to race, color, religion, sex, national origin, age, marital status, disability or genetics.
DisclaimerAll Employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV Records in accordance with federal protected FCRA/FACTA Requirements for Investigative Consumer Reports.
Essential Job Function for Reasonable Work AccommodationAccording to the American’s with Disabilities Act (ADA), Equal Employment Opportunity Commission (EEOC), and the California Fair Employment and Housing Act (FEHA), employees must be able to perform essential job functions with or without a reasonable accommodation.
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