Applications Specialist, Pittsburg, PA

Job Description Summary field based applications specialist position. travel up to 80%. Implement, troubleshoot and consult with customers on workflow using BD Microbiology systems. Must have advanced knowledge in clinical microbiology with experience working in a clinical laboratory.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

JOB SUMMARY:

Reporting to the Field Applications Sr. Manager, the Microbiology Applications Specialist provides high-level technical and application training to BD Customers within clinical, public health, and industrial laboratory settings. This position has a primary focus on training in diverse settings; promoting sales of BD instrumented platforms and total system solutions, and assisting with on-site customer installation and troubleshooting.

DUTIES AND RESPONSIBILITIES:

Technical / Application Training

• Conducts comprehensive user training on BD instrumented platforms and achieves customer competency, optimal utilization, and self-sufficiency

• Demonstrates proficiency in application of BD instrumented platforms and software by uncovering customer’s needs, implementing customized solutions, and assuring rapid adoption

• Collaborates with Technical Service and Support and Field Service to enhance customer experience

• Provides expertise in all stages of the sales cycle by assisting sales associates in enlightening technical features and functions of BD Instrumented platforms

• Actively engages in regional Sales and Marketing programs in delivering optimal service portfolio to the customers

• Ensures the fulfillment of and adherence to internal policies and procedures

• Drives implementation process and full utilization of BD instrumented platforms

Sales and Marketing Support

• Conducts product demonstrations while promoting product value to support the sales of BD instrumented platforms at trade shows, BD sponsored workshops, and customer sites

• Assists local, regional, and national sales associates and management during the sales of BD instrumented platforms

• Supports or participates in BD sponsored Webinars and Teleconferences

Technical Input to New Product Development:

• Participates on project teams as appropriate, aligning with Good Manufacturing Practices (GMP), ISO 9000, Quality Procedures and PACE (Product and Cycle-time Excellence) Development protocols for new product development

• Contributes to laboratory workflow productivity and other customer needs to improve efficiency and efficacy of platform training

MINIMUM QUALIFICATIONS:

KNOWLEDGE AND SKILLS:

• Knowledge of technical and workflow related aspects important to the discovery phase of system implementation within clinical and public health laboratory settings

• Demonstrated effective interpersonal skills including effective internal and external communication and conflict resolution skills

• Familiarity with regulatory agencies (i.e. CLIA, USP, GMP/CGMP) and quality procedures are highly desirable

• Models effective training, education, and presentation/demonstration of products

• Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations

• Works well in team environment

• Initiates and willingly accepts new assignments and successfully completes them

• Knowledge and experience with Technical and Application support

• Works with positive attitude and able to communicate the departmental and organizational vision and goals

• Constantly and persistently strives for driving excellence in technical and customer facing skills with team members

• Good working knowledge of various computer software applications (i.e. MS office, Access) and Laboratory Information Systems (LIS) are preferred

• Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations

• Excellent Communication and Presentation Skills

• Willing and able to travel up to 75%

• Ability to be on call during evening/weekend as needed

EDUCATION AND EXPERIENCE:

• B.S. Degree in Medical Technology, Biological Sciences, or Microbiology, advanced degree desirable.

• Training in "Train-the-Trainer" methods, instructional design / development, adult educational methods desirable

• Minimum 5 years relevant experience in a clinical hospital or reference laboratory setting

• Minimum 2 years’ experience in Technical, Clinical Training and Education environment

• Well versed in Identification / Antimicrobial Susceptibility Testing (ID/AST).

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

#Cloli

Required Skills

Optional Skills

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Primary Work Location USA MD - Sparks - 39 Loveton Circle

Additional Locations

Work Shift NA (United States of America)

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$62,600.00 - $103,300.00 USD Annual

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