Emergency Room Technician II

JOB PURPOSE OR MISSION: Works collaboratively with and under the direct supervision of a registered nurse to participate in the delivery of patient care for the improvement of quality of life for patients and families. Job is performed appropriately for the age population served as defined in the department’s scope of care.

CRITERIA A: Everyday Excellence Values

PERFORMANCE STANDARDS:

• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.

• Takes initiative in living our Everyday Excellence values and vital signs.

• Takes initiative in identifying customer needs before the customer asks.

• Participates in teamwork willingly and with enthusiasm.

• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.

• Keeps customers informed, answers customer questions and anticipates information needs of customers.

CRITERIA B: Corporate Compliance

PERFORMANCE STANDARDS:

• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.

• Maintains accurate and reliable patient/organizational records.

• Maintains professional relationships with appropriate officials; communicates honestly and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

CRITERIA C: Personal Achievement

PERFORMANCE STANDARDS:

• Uses accepted procedures and practices to complete assignments.

• Uses creative and proactive solutions to achieve objectives even when workload and demands are high.

• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.

• Upholds the ethical standards of the organization.

CRITERIA D: Performance Improvement

PERFORMANCE STANDARDS:

• Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.

• Initiates or redesigns to continuously improve work processes.

• Contributes ideas and suggestions to improve approaches to work processes.

• Willingly participates in organization and/or department quality initiatives.

CRITERIA E: Cost Management

PERFORMANCE STANDARDS:

• Effectively manages time and resources.

• Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.

• Consistently looks for and uses resource-saving processes.

CRITERIA F: Patient & Employee Safety

PERFORMANCE STANDARDS:

• Effectively communicates, demonstrates, coordinates, and emphasizes patient and employee safety.

• Proactively reports errors, potential errors, injuries, or potential injuries.

• Demonstrates departmental specific patient and employee safety standards at all times.

• Demonstrates the use of proper safety techniques, equipment, and devices and follows safety policies, procedures, and plans.

JOB FUNCTIONS

1. Performs direct and indirect patient care promptly and courteously as directed by registered nurse and/or physician to facilitate patient flow through the Emergency Department.

PERFORMANCE STANDARDS:

• Assists in the initial assessment and management of illness or injury to emergency patients in accordance with specified protocol and procedure.

• Reports changes in the patient’s condition, in a timely and accurate manner, to the patient’s primary nurse.

• Provides direct treatment care according to hospital policy (i.e., splints, ace wraps, dressings, connecting to monitors, urinary catheterization, and skin preps) in conformity with recognized safe practices.

• Assists with the collection and transport of specimens in accordance with the universal precaution policy.

• Assists with the admission, discharge, and transfer of patients to the unit.

• Performs effectively in emergency response situations in accordance with BRGMC policies and procedures.

• Assists patients with elimination (bedpan, urinal, portable commode, bathroom).

• Assists physicians with minor surgeries.

• Keeps patients and families advised of treatment processes and any delays in their treatment.

• Performs venipuncture for blood samples after documented competency.

2. Maintains patient records and charts to ensure an accurate record of the patient’s medical treatment.

PERFORMANCE STANDARDS:

• Documents patient care accurately and appropriately in all assigned patient records.

• Documents interventions on patient record and reports to the registered nurse care and condition of patient.

• Continually gathers data to assist Nurse with developing plan of care.

• Obtains and documents complete vital signs of patients, including temperature, blood pressure, weight, respiration, and pulse.

• Documents intake and output as assigned.

3. Monitors and restocks supplies and equipment as needed for each shift.

PERFORMANCE STANDARDS:

• Monitors and restocks supplies and equipment according to PAR levels at the beginning of each shift.

• Demonstrates familiarity with all supplies and proper use of equipment in the department and their location.

• Inspects emergency medical equipment to ensure serviceability and compliance with safety and infection control regulations and standards.

• Retrieves medications from pharmacy in accordance with BRGMC policy.

4. Practices appropriate safety, environmental, and infection control procedures.

PERFORMANCE STANDARDS:

• Performs waste removal from all areas of the Emergency Department.

• Maintains patient rooms clean at all times.

• Actively participates in maintaining the cleanliness of the patient care environment and nursing station.

• Ensures patient safety by adhering to BRGMC Safety Policy guidelines.

• Assists in patient transport.

• Follows BRGMC policies and procedures related to the operation and maintenance of equipment.

• Assists with the preparation and return of instruments to Sterile Processing for sterilization.

• Performs or assists others to perform proper aseptic technique, isolation procedures, and infection control measures.

5. Assist nursing staff with ensuring the safety of psychiatric patients in the Emergency Department.

PERFORMANCE STANDARDS:

• Ensures patient safety by adhering to hospital patients in the Emergency Department.

• Assists patients to de-escalate behavior during the development of a crisis, using non-violent crisis intervention techniques, and provides assistance to the treatment team during the code process per established hospital guidelines.

• Reports changes in the patient’s condition, in a timely and accurate manner, to the patient’s nurse.

6. Performs other duties as assigned.

SPECIFIC EXPERIENCE REQUIREMENTS

Previous job experience preferred.

EDUCATIONAL REQUIREMENTS

Crisis Prevention Training within six months.

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

Successful completion of a medical assistant, nursing assistant, phlebotomy, or EMT course.

Certified Medical Assistant or 6 months acute care ED experience or First Responder.

Certified Nursing Assistant Certification or Basic EMT Certification or Military Medic experience or Phlebotomy Certification or Nursing Student with completion of fundamental nursing clinical in RN program preferred.

HIPAA REQUIREMENTS:

Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Medical records without limitation both paper and electronic, patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, medical records related to quality/data, patient financial information, patient billing 3rd party, patients related complaints, information related to patient location, patient’s religious beliefs, research information and/or public health records.

SAFETY REQUIREMENTS:

Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification, transporting patients, transporting medications and blood, and monitoring clinical alarms.