Veterinary Assistant

2 weeks ago

Raleigh, United States Banfield Pet Hospital Full time

Position Description
Veterinary Assistant for Banfield.
Leesville 5034

Summary of Job Purpose and Function

The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.

Essential Responsibilities and Tasks

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity. Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients.
  • Provide professional, efficient and exceptional service at all times.
  • Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues.
  • Obtain relevant information and history from clients and maintain proper and complete medical charts.
  • Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
  • Assist with surgery as applicable.
  • Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
  • Mentor other paraprofessionals in the hospital.
  • Other job duties as assigned.

The Five Principles

  • Quality - The consumer is our boss, quality is our work and value for money is our goal.
  • Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
  • Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
  • Efficiency - We use resources to the full, waste nothing and do only what we can do best.
  • Freedom - We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications

Capabilities and Experience (Can Do)

  • Ability to multi-task.
  • Communication skills.
  • Organizational ability.
  • Problem-solving skills.
  • Client service skills.
  • Intellectual ability.
  • Mathematical ability.
  • Computer skills.

Attitudes (Will Do)

  • Initiative.
  • Integrity.
  • Cooperativeness.
  • Flexibility.
  • Independence.
  • Tolerance for Stress / Resiliency.

Special Working Conditions

  • Ability to work at a computer for long periods of time.
  • Ability to be confident around pets.
  • Client needs and work volume may often require more than 40 hours per week.
  • The noise level in the work environment is moderately high.
  • Requires sufficient ambulatory skills.
  • Ability to stand, walk, stoop, kneel, crouch, and climb.
  • Requires good hand-eye coordination, arm-hand-finger dexterity.

Experience, Education and/or Training

  • Certificate of completion from a NAVTA approved Veterinary Assistant program, or equivalent.
  • High School Diploma or equivalent preferred.
  • One year related experience required with customer service preferred.

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