Student Services Analyst

Hiring Salary Range

$51,558.00 - $67,025.00/annually, DOE

Grade

114

Work Schedule

Fall & Spring semesters: Monday 9am-6pm, Tuesday-Friday 8am-5pm;
Summer semester: Monday-Thursday 7am-6pm, Friday off

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:

• 20 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more.
  • Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community)

Job Summary

The Student Service Analyst provides leadership and program coordination for the Academic Advising and Career Services department. Considered a content expert in academic advisement and student support within a Field of Interest. The position engages in proactive case management, is responsible to monitor student progress and completion, and coordinates student resources & referrals as needed. This position may lead a Field of Interest or other assigned cohort team and monitor team performance, duties, and/or schedules as well as perform problem resolution and program management and evaluation.

Essential Functions

45% - Provides professional-level end-to-end Academic Advising to an assigned caseload of students, to support student learning, persistence, and degree completion. Provides 1:1 and group academic advising sessions, on-boarding and retention strategies, and holistic student success support to students. Provides students with guidance on goal setting, decision making, degree and certificate options, transfer pathways, and course selection. Implements Guided Pathways framework to program advisement by acting as the primary liaison and academic advising lead for a Field of Interest or specialized cohort, connecting students with academic and personal resources like tutoring, counseling, and career services. Provides ongoing, proactive outreach and follow up to ensure student learning and progress outcomes are met. Tracks cohort data on student degree progress and completion and identifies at-risk students.

25% Manages overall Field of Interest cohort caseloads, including monitoring team performance and duties for quality assurance, training, and evaluation. When serving as a department lead, directs the daily activities of non-exempt staff and provides work direction to the team to meet department deadlines and program management. Problem-solves complex student concerns and provides technical assistance and troubleshooting to front-line staff if problem-escalation occurs. Tracks, analyzes, and evaluates program outcomes. Works collaboratively with academic divisions and other student affairs department leads as an academic advising content expert in the areas of career and educational planning, degree and curriculum requirements for graduation, and student retention and persistence strategies.

20% Assists with the development and delivery of training and professional development to the college community on topics related to student advising and retention. Develops, maintains, and delivers presentations or workshops, and reports program advising data and student retention for assigned cohorts. Coordinates, implements, and evaluates program advising processes and procedures. Makes recommendations for program improvements using evidence-based assessments and strategies.

10% Evaluates and interprets regulations, policies, & guidelines to determine and ensure compliance. Participates and collaborates on Field of Interest events and initiatives. Provides program management and coordination which may include operational planning or assessment. Other duties as assigned.

Minimum Qualifications

Bachelor’s Degree from a regionally accredited institution and two (2) full-time equivalent years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Desired Qualifications

• A Master's Degree from a regionally accredited institution
• One (1) or more years of experience providing professional-level academic advisement in a college or university setting
• One (1) or more years of experience accessing, entering, and maintaining student data from a student information system such as Banner, Peoplesoft, or DegreeWorks
• Effective written communications skills (as evidenced by application materials) & experience developing and delivering group presentations, trainings, or workshops
• Experience implementing student success strategies to increase persistence, retention, & completion rates of post-secondary education students
• Bilingual in Spanish and able to show proficiency

Special Working Conditions

• Work schedule varies. May be required to work some evenings or weekends.
• May be required to work at multiple sites or locations.
• May be required to sit for a prolonged period of time; viewing a computer monitor
• May be required to lift or carry up to 25lbs.

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Apply on or before January 02, 2025 to be considered.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

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