Manager, Environmental Services

Job Summary:

Evaluates and implements new products by promoting up-to-date knowledge of the latest environmental trends and regulatory requirements. Manages and maintains inventory supplies with established par levels and participates on committees to align departmental activities. Ensures documentation, staff training, and labor relations activities comply with governing agencies regulations and standards. Manages the daily activities of staff, including identifying and supporting the implementation of initiatives to decrease cost and increase service levels, leading unit-based teams, and ensuring work techniques, quality assurance standards, and department policies and procedures are adhered to. Ensures facilities are maintained in a safe, clean, and operationally effective condition by managing operational programs, ensuring inspections are completed on a regular basis, and monitoring performance and member satisfaction. Supports resource planning and forecasting by managing the hiring and scheduling of employees, coordinating and conducting training and development, and managing supplies used on a daily basis. Supports and encourages workplace safety by guiding teams to utilize processes and tools to eliminate injuries, leading safety investigations, and summarizing data for safety reports.

Essential Responsibilities:

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.
• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.
• Ensures clean and sanitary facilities (e.g., offices, restrooms, conference rooms, lobbies, elevators, parking lots) by: managing operational programs that ensure buildings are maintained in a safe, clean and operationally effective condition; managing the daily operations (e.g., cleaning and sanitizing responsibilities); ensuring general inspections are completed daily and formal inspections (e.g., ATP, glow gel, UV-light) are completed on a regular basis in all building areas, and entering data from inspection results; and performing area inspections with assigned environmental services personnel to monitor performance, member satisfaction, and infection prevention program compliance.
• Maintains environmental services equipment and supplies by: evaluating and implementing usage of new products in accordance with the latest environmental trends, products, and regulatory requirements; promoting and communicating up-to-date knowledge of latest environmental trends, products, and regulatory requirements necessary to deliver efficient and effective environmental services; managing and maintaining inventory supplies with established par levels; and building relationships with other departments by attending and participating in medical center, Local Market, and regional committees (e.g., peer groups, safety, disaster, infection control, interior design, and recycling committees).
• Ensures legal and regulatory compliance by: contributing to departmental policies in accordance with EVS departmental policies/procedures relative to Occupational Safety and Health Administration (OSHA), Department of Health Services (DHS), The Joint Commission, Center for Disease Control (CDC) guidelines, Center for Medicare and Medicaid Services (CMS), waste stream management and other governing agency regulations and standards; developing, planning, implementing, documenting, and managing staff training programs and ensuring full program compliance; coaching teams to ensure documentation (e.g., terminal cleaning logs, destruction manifest binders, yearly competencies) is complete and accurate; and managing labor relations activities of the department, ensuring compliance with local contracts.
• Ensures quality assurance and improves departmental processes by: managing the daily activities of staff and supporting staff to maintain quality performance standards; managing environmental services operations to ensure that work techniques, quality assurance standards, department policies and procedures and job specification are adhered to; identifying and supporting the implementation of initiatives to decrease costs and increase service levels; coordinating and managing the implementation of best practices to generate new and innovative ideas to improve service and reduce costs; leading unit-based teams (UBTs) to support collaborative relationships with union employees for projects, goals, and strategic initiatives; and identifying and encouraging engagement in department activities with those of other departments by attending and participating in Medical Center, Local Market and regional committees such as peer groups, safety, disaster, infection control, interior design and recycling committees.
• Supports resource planning and forecasting by: managing the hiring and scheduling of employees to ensure accurate staffing levels at each facility; coordinating and conducting employee training and development to meet established performance standards, teamwork, and service criteria; and managing the supplies used on a daily basis to ensure teams are aligning to budgetary requirements and reporting status to upper management.
• Supports workplace safety by: guiding teams to utilize processes and tools to eliminate injuries and increase workplace safety; leveraging resources and detailed information to lead safety investigations; and summarizing data for safety reports and supporting a culture of workplace safety across the team.

Minimum Qualifications:

• Bachelors degree in directly related field AND minimum six (6) years of experience in Health Care, Hospitality, Environmental Services, or a directly related field OR Minimum nine (9) years of experience in Health Care, Hospitality, Environmental Services, or a directly related field.
• Minimum one (1) year of experience managing operational or project budgets.
• Minimum three (3) years of experience in a leadership role with or without direct reports.

Additional Requirements:

• Knowledge, Skills, and Abilities (KSAs): Facilities Management/Operations; Written Communication; Compliance Management; Safety and Environmental Health Management; Execution excellence; Employee Training; Interpersonal Skills; Delegation; Mentoring and Coaching; Computer Literacy; Accountability; Adaptability; Member Service; Compliance; Cleaning Policies and Procedures; Safety and Security Laws; Medical Waste Management; Medical Sanitation and Infection Control; Business Process Improvement; Cost Optimization; Cleaning Supplies and Chemicals; Floor Care; Inventory Control