Guest Services Associate
4 days ago
A guest services associate position at World Cafe Live offers a great opportunity for a welcoming, creative, and energetic person to bring their dedication and excitement to two unique spaces in Philadelphia. The World Cafe Live footprint includes both The Lounge (a restaurant and bar that accommodates 140 seated or 220 standing), and The Music Hall that comfortably seats 300 and expands to accommodate 650 standing. The guest services team will oversee every aspect of guests needs with a focus on ticket sales and frequently asked questions.
Guest Services Associates will be part of team reporting directly to the Guest Services Manager with support full support from the AGM. This is a part-time hourly position with flexible scheduling and possibility for full time hours as needed.
Primary Duties- welcome guests to both The Lounge and Music Hall
- assist with ticket scanning and seating of guests in The Music Hall & The Lounge
- maintain knowledge of current and upcoming performances to enrich guest experience
- be able to provide general information about all aspects of the venue, restaurant, and performances
- attending guest coat check as needed
- perform other miscellaneous duties as assigned
- support peers and management in providing the safest and most positive work environment
- Positive attitude, especially in challenging situations
- Team oriented mindset, with the ability to work independently
- 2+ years of experience working in the customer service industry preferred
- Excellent organizational skills and ability to handle multiple tasks with frequent interruptions
- Availability to work flexible hours primarily including nights and weekends
- Appreciation for independent, small business and live music
This position will have a start date in person and on site at World Cafe Live starting January.
Compensation:This is an hourly part-time position for approx. 10-20 hours a week with a base hourly rate of compensation of $15/hour. Additional benefits available with full-time status.
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