Patient Service Representative

1 week ago


Providence, United States Brown Health Medical Group Full time

Summary: The Patient Service Representative reports to the Practice Manager. The role involves overseeing and verifying the financial processes associated with patient services in the Practice. Responsibilities include greeting patients, performing registration and check-in functions, answering phones, scheduling appointments, obtaining referrals and authorizations, processing forms, and performing discharge processes.

Responsibilities:

  • Oversees the patient financial process to ensure that payments (co-payments, deductibles, self-pay) are obtained at the time of service and are processed properly.
  • Verifies that all necessary information is complete and accurate, including demographics, referrals, authorizations, billing codes, and diagnoses information.
  • Completes end of day batch including reconciliation of arrived patient schedule and time of service payments within established time frame.
  • Provides clerical support for the practice and orients new employees regarding department policies and procedures.
  • Maintains quality, safety, environmental, and infection control in accordance with established department policies and procedures.
  • Protects and preserves the patients' right to privacy and confidentiality.
  • Travel to satellite offices to perform duties may be required.
  • Performs other related duties as required.

Basic Knowledge:

  • Knowledge normally acquired through completion of a two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician's medical office practice.
  • Demonstrated knowledge and skills necessary to provide care to patients throughout their lifespan, considering aging processes, human development stages, and cultural patterns.

Experience:

  • Two years of experience in a physician's medical office practice.
  • Proficient in English and computer appointment scheduling skills.
  • Familiarity with medical office procedures and medical terminology.
  • Excellent interpersonal and communication skills.

Work Environment and Physical Requirements:

  • Healthcare environment such as a physician's medical office practice and ancillary healthcare enterprises.
  • Works with medical office equipment and has direct patient contact.
  • Any potential hazards are minimized by adherence to established safety procedures and precautions, including the use of safety equipment and protective clothing.
  • Walks and stands intermittently throughout the day.
  • May be exposed to electrical and energy hazards.
  • May lift and position patients and lift supplies up to 50 pounds.

Location: Brown Health Medical Group, USA: RI: Providence

Work Type: Per Diem

Shift: Shift 1

Union: Non-Union



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